Visitor
•
2 Messages
Overcharging
I just reviewed my billing and noticed that I have been being overcharged for months! My account was on autopay and was automatically being billed well beyond my contracted amount. I signed up for a monthly $120 package with internet, phone, and cable. Xfinity has been taking almost $300 from my account each month. I have been attempting to call all day today and getting representatives with heavy accents and language barriers. I asked to speak to a manager and waited for 20 minutes for the rep who insists can’t understand me to say that a manager is unavailable. This is excessive and predatory. I will be looking into filing an FTC complaint and switching to AT&T, because as a long-term Xfinity customer I feel cheated!
CCLysa
New Problem Solver
•
617 Messages
3 years ago
Hi @user_6bb30f
Thank you for taking the time to reach out through our Forums page. I know when it comes to billing, we always want to be sure everything is being charged correctly. I'm disappointed to hear about your phone experience and I can assure you I am here to turn this experience around. Please know you have come to the right place, and we are more than happy to help review the bill from this end. Please send me a Peer to Peer message so that I can gather some account details.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
0
0
user_6bb30f
Visitor
•
2 Messages
3 years ago
Chat and phone by a manager are unavailable. Here is proof:
2
0
user_770868
Visitor
•
1 Message
3 years ago
They are overcharging me too. I called for a refund and they gave me only a partial refund and then charged me again the next month. This company [Edited: "Language"]
(edited)
1
0