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ANSWERED: How to set up Port Forwarding on your Xfinity Gateway

This article explains how to set up port forwarding for your home network. You also have the option to enable port triggering on your home network. We offer two ways to set up port forwarding if you rent an Xfinity Gateway: xFi Users (xFi Gateway): Set Up Port Forwarding Using the Xfinity

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ANSWERED: How to manage people with Xfinity xFi?

​Learn more about organizing devices by people and managing family settings like Active Time Limits, Active Time Details, Downtime schedules and Parental Controls.For more information on the Xfinity app, see our xFi Features and Using the Xfinity App. For tips on managing devices, see Personalizing

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ANSWERED: How to view and change your Xfinity Wifi network name and password?

​Question​ ​ ​​ ​ ​How do I find my WiFi network and password?​​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​Answer​ ​​ Sometimes it can be hard to remember your WiFi network name (aka SSID) and password, so we made it easy to see and change them from a few places. Here’s how. Before you begin, remember that:

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ANSWERED: How to Login to Your Xfinity Account?

With your Xfinity account, you can manage your payments, customize your WiFi network name and password, troubleshoot your devices and get personalized help whenever you need it. To sign in, use your Xfinity ID (email, mobile, username) on the Xfinity app or in your account. You can also say “

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ANSWERED: Tips for troubleshooting your Xfinity Internet connection

​***Created by our ​​ Community Experts​​***​ ​ ​ ​ ​ ​If you are experiencing any problems with your Comcast internet connection, the suggestions below may provide some assistance with identifying and potentially resolving the issue. If you are still experiencing any connection issues after fo

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ANSWERED: Comcast Email Phish or Legit? How to Tell (and rules for posting about your mail)

​***Created by our​​ ​​Community Users***​ ​ ​ ​If you receive mail that purports to be from Comcast telling you (the following are only a few of the things these emails will tell you)​ ​ ​ ​1​​) Your account has been blocked​ ​2​​) There has been unusual activity on your account​ ​3​​) To

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ANSWERED: How to set up your Home Page when using Windows 10 EDGE

​***Created by our ​​ Community Experts​​***​ ​ ​ ​ ​ ​ ​ ​If using Windows 10's browser EDGE, you will need to do the following to set your homepage.​ ​ ​ ​Click the "3-Dot menu"​​ (…) on the address bar, then​​ ​​Settings.​ ​In the left menu, click Start, home, and

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ANSWERED: How do I log into my Xfinity provided Modem?

​Question​ ​ ​ ​How do I log into my Xfinity modem so I can manage my home network?​ ​ ​ ​ ​ ​ ​ ​Answer​ ​ ​ ​***Created by our​​ ​​Community Users***​ ​ ​ ​ ​ ​With a computer, phone, or tablet that’s connected to your network, open a web browser and go to the Admin Tool a

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ANSWERED: Learn about what a home network is and why you need one.

​A home network is a group of devices — such as computers, game systems, printers, and mobile devices — that connect to the internet and each other. Home networks connect in two ways: A wired network, which connects devices like printers and scanners with cables A wireless network, whic

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ANSWERED: How to fix the "One moment please with ref code s0a00" error?

​ ​ ​Question​ ​ ​ ​I am given the message "one moment please with ref code s0a00". It usually occurs around prime time and on the same few channels. What does this mean?​ ​ ​ ​ ​ ​ ​ ​ ​ ​Answer​ ​ ​ ​ ​ ​***Created by our Community***​ ​ ​ ​ ​ ​ ​ ​ ​ ​If you have the S0A00 error message i

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ANSWERED: How to Export/Import NSS Identity Safe Data

​***Created by our ​​ Community Experts​​***​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​EXPORT​​ ​​Identity Safe Data​ ​ ​ ​ ​ ​If you use Identity Safe, before you uninstall NSS you will want to go into Settings > Identity Protection > Log into Identity Safe by clicking on Configure (if not already log

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ANSWERED: How to manage users and permissions on Xfinity accounts?

As an Xfinity customer, you can give others the ability to access your account and take certain actions. Account owners or primary users can decide who has access to an account and what they can do, including things like paying your bill, adding or canceling Xfinity services and accessing Xfinity ap

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ANSWERED: How To Troubleshoot Your Home WiFi Network with XFINITY xFi

​ ​ ​​​ ​ For an overview of the xFi website (xfinity.com/myxFi) and the app for mobile devices, see our web and mobile app article. For tips on managing your home network, see personalizing your home network with xFi. Restarting an xFi Gateway If you are experiencing home WiFi connectivit

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ANSWERED: What is Xfinty Flex and how does it work?

​​​​ ​​​​ ​​​​ ​ ​ ​ ​ ​​​​To get Xfinity Flex, go to​​​​​​​​ ​​​​​​​​xfinity.com/flex​​​​​​​​ ​​​​​​​​and select​​​​​​​​ ​​​​​​​​​​​​​​​contact us​​​​​​​​.​​​​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​​​​ Search less and watch more with a better way to stream — Xfinity Flex. A voice

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ANSWERED: Troubleshooting your XFINITY Internet connection when the US/DS lights are blinking

​Qu​​estion​ ​ I have no Internet access. ​​I've noticed that the US and DS buttons on the modem are blinking, which they didn't do before. What does this mean?​ ​ ​ ​Answer​​ ​ ​***Created by our ​​ Community Experts​​***​ ​ ​ ​The modem's lights are a visual indicati

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ANSWERED: Port Forwarding Primer

​***Created by our Community Users***​ ​ ​ ​ ​ ​We see many questions in the forums regarding port forwarding, so I have put together a primer to try to help those who are new to the concept.​ ​ ​ ​WARNING:​​ Port Forwarding exposes devices on your LAN to the Internet. If you DO NOT N

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ANSWERED: Xfinity Home Phone Features Quick Reference Guide

​ ​​Depending on your Xfinity Voice plan, you can access to up to 11 of the most popular calling features: Three-Way Calling* Anonymous Call Rejection* Call Forwarding* Call Forwarding Selective* Call Return* Call Screening* Call Waiting Caller ID Caller ID Blocking per Call Caller ID with Call Wai

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ANSWERED: Obtén tu menú X1 en español (How to get your X1 menu in Spanish)

Cambio del idioma del menú de X1 a través del menú de Configuración To get to Menu Language Settings: Presiona el botón xfinity en tu control remoto. Usa los botones de flecha hacia la derecha y flecha hacia la izquierda en tu control

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We retired Quick Pay

At Xfinity, one of our top priorities is protecting your account and account-related information. In order to further protect your account and information, we now require you to sign into your Xfinity account and validate your customer credentials before we accept a payment. We notified customers of

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ANSWERED: What are the Xfinity TV Wireless TV boxes?

X1 Wireless TV Box FAQs With an X1 Wireless TV Box (XiOne,* Xi5, and Xi6), you can watch live TV through your in-home Xfinity network without a coaxial cable connection. X1 Wireless TV Boxes also have the same functionality as other non-DVR X1 devices. For more information on Xfinity Flex stream

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