​​Your Xfinity Wireless Gateway broadcasts an additional “​​​​xfinitywifi​​​​” network signal, creating an extension of the Xfinity WiFi network right in your home.​​ ​​We designed this feature for you and this service is completely separate from your secure, private home WiFi network a

​We’re prepared for snow, wind and other wintry conditions this week in New England. From our technology to our people, here’s how we get ready for winter storms – and how you can ensure your home and business are ready too.​​ ​ ​ ​ ​ ​ ​Our Network and People Are Prepare

​***Created by our​​ ​​Community Users***​ ​ ​ ​I am sure that people will run into this.  On the canon image CLASS MF8300C also known as mf8380cdw, it took me some time to figure out how to get scan to email working.  Summary is to change the SMTP port to 587 and use your smtp auth s

​***Created by our ​​ Community Experts​​***​ ​ ​ ​ ​ ​1) Directly connect to your modem via ethernet. ​ ​Restart your modem everytime you plug in a new device.​ ​It's a good time to replace your Ethernet cables; Cat6 preferred.​ ​If your speeds are good, concentrate on router/networ

​ ​ ​​Many factors can impact WiFi connectivity in your home. For improved WiFi performance, try the following strategies.​ ​ ​ ​ ​ ​ ​ ​Run a Full Network Test​ ​ ​ ​If you have an xFi Gateway, you can use the Xfinity app to run a​​ ​​full network test​​ ​​to detect and troubleshoot connecti

​ A home network is a group of devices – such as computers, game systems, printers, and mobile devices – that connect to the Internet and each other. Home networks connect in two ways: A wired network, which connects devices like printers and scanners with cables A wireless network, whi

​​​​We offer two ways to set up port forwarding if you rent an ​​Xfinity Gateway​​:​ ​ ​ ​xFi Users (xFi Gateway):​​ ​​Set Up Port Forwarding Using the Xfinity app.​ ​ ​ ​Non-xFi Xfinity Gateway User (Xfinity Gateway):​​ ​​Set Up Port Forwarding Using the Admin Tool.​ ​ ​ ​How Does Port

​Port triggering is an advanced setting for your Wireless Gateway that is typically used to improve online gaming and online chat applications. By configuring this setting, your WiFi network will be able to communicate with a designated server, and you will have greater control over what inbound tra

​Question​ ​ ​ ​How do I log into my Xfinity modem so I can manage my home network?​ ​ ​ ​ ​ ​ ​ ​Answer​ ​ ​ ​***Created by our​​ ​​Community Users***​ ​ ​ ​ ​ ​With a computer, phone, or tablet that’s connected to your network, open a web browser and go to the Admin Tool a

​​ ​ ​ ​​Question​​ ​ ​ ​ ​ ​​ ​​ ​ ​ ​ ​ ​​What are Xfinity Wifi Hotspots and how to connect to them?​​ ​ ​ ​ ​ ​​ ​​ ​ ​ ​​ ​​ ​ ​ ​​Answer​​ ​ ​ ​ ​ ​​ ​​ ​ ​ ​ ​ ​Xfinity​​ has millions of WiFi hotspots throughout our service area to make sure you’re always connected. These

​​ ​ ​Let's activate your new Xfinity Internet/Xfinity Voice service if you rent an ​​Xfinity xFi Gateway​​!​ ​ ​ ​ ​ ​Notes:​ ​ ​ ​ ​ ​The xFi Fiber Gateway is only available via professional installation and cannot be activated using the Xfinity app.​ ​ ​ ​For ​​WiFi Ready Apartments​​ with ​​pre

​ ​ ​Question​ ​ ​ ​ ​ ​ ​ ​How do I find my WiFi network and password?​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​Answer​ ​ ​ Sometimes it can be hard to remember your WiFi network name (aka SSID) and password, so we made it easy to see and change them from a few places. Here’s how. Before you begi

​ ​ ​Xfinity xFi ​​Gateways are all-in-one devices that deliver whole-home WiFi coverage, fast internet speed and the ability to control your home network — for the ultimate connected experience.​ ​ ​ ​ ​ ​Earlier generations of xFi Gateways are "dual band," meaning that they broadcast two se

​ ​ ​​​ ​This article provides details on how to troubleshoot home WiFi issues with Xfinity xFi.​​For an overview of the xFi website (​​xfinity.com/myxFi​​) and the app for mobile devices, see our​​ ​​web and mobile app article​​.​ ​For tips on managing your home network, see​​ ​​personalizin

​***Created by our ​​ Community Experts​​***​ ​ ​ ​ ​ ​ ​ ​If using Windows 10's browser EDGE, you will need to do the following to set your homepage.​ ​ ​ ​Click the "3-Dot menu"​​ (…) on the address bar, then​​ ​​Settings.​ ​In the left menu, click Start, home, and

​***Created by our Community Users***​ ​ ​ ​ ​ ​We see many questions in the forums regarding port forwarding, so I have put together a primer to try to help those who are new to the concept.​ ​ ​ ​WARNING:​​ Port Forwarding exposes devices on your LAN to the Internet. If you DO NOT N

As an Xfinity customer, you can use your Xfinity ID (email, mobile, username) to access your account information online through your account. The type of information and settings that you can access depends on your user role type, which the primary user can set when inviting additional users to the

​Qu​​estion​ ​ I have no Internet access. ​​I've noticed that the US and DS buttons on the modem are blinking, which they didn't do before. What does this mean?​ ​ ​ ​Answer​​ ​ ​***Created by our ​​ Community Experts​​***​ ​ ​ ​The modem's lights are a visual indicati

​Xfinity xFi Advanced Security blocks websites that are determined to be potentially dangerous. These sites may contain malware, spyware, ransomware or viruses that can infect devices and make them vulnerable to personal data collection, blackmail or attacks on other computers and networks.​ ​Rep

​***Created by our ​​ Community Experts​​***​ ​ If you think your computer is infected. The first thing to do is scan your computer completely with your Antivirus and Anti Spyware programs. Be sure to save the logs. They are valuable if further help is needed.​ ​ ​ ​ ​​Communities that ca