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Thursday, August 10th, 2017 8:00 AM

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ANSWERED: How to get Xfinity Accessibility Assistance?

The Accessibility Settings menu makes it easy to find features and options of importance including closed captioning, audio description, and Voice Guidance for our customers with disabilities.

Get to the X1 Accessibility Home screen

There are a few ways to reach the Accessibility Home screen:

  • Using your Xfinity Voice Remote, hold the microphone button down and say "accessibility." Then release the microphone button. Learn more about your Voice Remote.
    • The microphone button is either located three rows up from the raised button in the center of the directional pad button and is shaped like a slightly indented rectangle or is located five rows up from the bottom of your remote and is shaped like a circle, depending on your Voice Remote model. 
  • If your remote has it, press A (triangle button) to visit the X1 Help screen, then use the down arrow key to find the Other row. Use the right arrow key to find the Accessibility tile, then press the raised button in the center of the directional pad.

Navigate the Accessibility Home screen

Once you reach the Accessibility Home Screen, you’ll see two different rows: Accessibility Features and HelpandAccessibility Content.

The Accessibility Features and Help row has a tile for:

  • Accessibility Settings.
  • The Xfinity Adaptive Remote.
  • Accessibility Tips.
  • Help and support.

The Accessibility Content row contains a collection of programs that have Audio Description enabled and collections of programs that feature characters or actors with disabilities.

Finding the Accessibility Settings menu

The easiest way to get to the Accessibility Settings menu is by pressing and holding the microphone button on your Xfinity Voice Remote and saying "accessibility settings."Learn more about your Voice Remote.

Screenshot of the Accessibility Settings menu with options for Closed Captioning, Closed Captioning Options, Audio Language SAP Reset, Audio Description, Voice Guidance, Voice Guidance Options, and Bluetooth Devices.

If your remote has it, you can also press the B key on your X1 remote control (or the * key on your XRA Large Button Voice Remote) to open the Accessibility Settings menu. The B button is shaped like a square on your remote. 

Additionally, you can get to Accessibility Settings from the main menu.

  1. Press the xfinity button on your X1 remote control or the Home button on your XRA Large Button Voice Remote. Then use the arrow keys to go to Settings, represented by the gear icon to the far right on the menu. Press the raised button in the center of the directional pad.

    Main menu. Settings icon is all the way to the right.

  2. Use the up and down arrow keys to go the Settings menu. Select Accessibility Settings and press the raised button in the center of the directional pad on your remote.
    Screenshot of the Settings menu with options for Notifications, My Account, Accessibility Settings, Apps and Subscriptions, Preferences, Device Settings, and Remote Settings.

    Screenshot of the Settings menu with options for My Account, Accessibility Settings, Apps and Subscriptions, Preferences, Device Settings, Remote Settings, and Language.

Using the Accessibility Settings menu

In the Accessibility Settings menu, you'll find options like:

  • Closed Captioning: On/Off
  • Closed Captioning Options:
    • This includes the font size, color, style, background color, opacity, and more.
    • SelectClosed Captioning Options and press the raised button in the center of the directional pad to change these readability settings.
  • Audio Language (SAP) Reset:
  • Audio Description: On/Off:
    • Select this and press the raised button in the center of the directional pad to turn Audio Description on or off.
    • By turning Audio Description on, you'll hear audio-narrated descriptions of key visual elements such as actions, facial expressions, costumes, or scene changes on shows that have Audio Description available.
  • Voice Guidance: On/Off:
    • Select this and press the raised button in the center of the directional pad to turn the talking guide on or off.
    • With Voice Guidance, you'll hear on-screen text and options spoken aloud to help you move through screens.
    • If your remote has it, you can also turn Voice Guidance on or off by pressing the B key (the square button on your X1 remote or press the * key on your XRA Large Button Voice Remote) twice at any time.
    • Learn more about Voice Guidance with the X1 talking guide.
  • Voice Guidance Options: Change how fast Voice Guidance speaks on-screen text and options.
  • Enhanced Text Readability: On/Off:
    • Change the text size of the on-screen guide.
  • Accessibility Features and Help: 
    • Accessibility Tips: Browse tips and tricks related to accessibility.
    • Accessibility content: Browse a collection of described shows and movies.
  • Web Remote:
    • Turn on the Xfinity Web Remote option to control your TV on your mobile device or computer browser.
    • Pressing the raised button in the center of the directional pad on your remote will take you to a page explaining how you can get to the web portal.
      Screenshot of the Accessibility Settings with Audio Description near the top and turned on.

As more accessibility features become available, you'll find them in the Accessibility Settings menu. Options available under this menu are also available elsewhere in the Settings menu.

Please note if you’re using any third-party applications within X1 or Flex, most of your accessibility user preferences will not be observed once you launch the app. However, you can enable the app’s own accessibility features, which will vary within the app.

Accessibility Help Videos to Assist X1 Customers with Disabilities

Learn how to find help videos about accessibility features that empower our customers with disabilities. This includes some videos with American Sign Language and some that are scripted with our customers who are blind or have low vision or a visual disability in mind.

Accessibility Help Videos on Xfinity X1

X1 makes it easy to get Accessibility help and support right on your TV.

  1. Press the A key on your Xfinity remote to get to the Help screen. The A key is a triangle shaped button just above the number 1 key.
    The XFINITY Help screen.
  2. Use the arrow keys to navigate the X1 Help screen. The second row of items has several folders that contain help videos on different products or topics.
    The XFINITY Help screen with the XFINITY TV Help & Support video selected.
  3. Use the right arrow key to find the Accessibility folder at the end of the Help Videos row. Press OK key at the center of the directional arrow pad to enter the Accessibility folder.
    The Help Videos screen with Accessibility Help & Support video selected.
  4. Use the up and down arrow keys on your Xfinity remote to explore the Accessibility help video titles.
    The XFINITY Accessibility page with various options listed.
  5. Press OK to watch the video you’ve selected.

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​Additional Resources​

​Accessibility Help Videos to Assist X1 Customers with Disabilities - ​​https://www.xfinity.com/support/articles/x1-accessibility-videos​

​Find the X1 Accessibility Settings Menu - ​​https://www.xfinity.com/support/articles/x1-accessibility-settings-menu​

​Comcast's Accessibility Support Center for Customers with Disabilities - ​​https://www.xfinity.com/support/articles/accessibility-services​

​Braille, Large-Print and Screen Reader-Friendly Xfinity User Guides - ​​https://www.xfinity.com/support/articles/braille-large-print-screen-reader-welcome-kits​

​How to Request a Braille or Large Print Bill from Comcast - ​​https://www.xfinity.com/support/articles/braille-or-large-print-bill​

​What is the Xfinity Accessibility Assistance Large Button Remote? Overview and Programming Codes - ​​https://forums.xfinity.com/t5/TV/ANSWERED-What-is-the-Xfinity-Accessibility-Assistance-Large/ta-p/2991524​

​Xfinity Accessibility YouTube Videos - ​​https://www.youtube.com/playlist?list=PLRPI7EEXsDigarAVNKgRBpKKBcNebGuco​

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