ANSWERED: What is Advanced Security on the Go?

***Updated 5/27/2026***

Advanced Security on the go helps keep your data and mobile device safe from potential threats when you connect to unsecured WiFi away from your home.

Follow the steps below to turn on this feature and check your device settings.

Eligibility

Advanced Security on the go is available through the Xfinity app to:

• All Xfinity Internet customers who subscribe to xFi Complete.
• Xfinity Mobile customers on the latest pricing plan with the Premium Unlimited data plan through the Xfinity app.

It can be turned on for:

• Android devices running Android 10 and up.
• iOS devices running iOS 14 and above (iPhone only).
  • Note: iPads are not supported at this time.

Before you can turn on Advanced Security on the go for your device, you’ll need to turn on Advanced Security on your home WiFi network.

Make sure your device has the latest operating system before using this feature. To check for updates, follow the steps from your device manufacturer.

Turn on Advanced Security on the go

On Android

1. Open the Xfinity app.
2. Tap Home.
3. Tap Advanced Security tile.
4. On the screen for Advanced Security on the go, tap I Agree.
5. On the Location permissions pop-up, tap While using the app.
6. From the next screen, tap Allow in settings.
   • For Advanced Security on the go to work on Android mobile devices, the Xfinity app must have location permissions set to Allow all the time.
     • This lets it run in the background and detect network changes.
     • If location permissions aren’t granted to the Xfinity app, Advanced Security on the go won’t work as designed.
     • Your location won’t be collected, used, or shared by Xfinity.
7. Tap Allow all the time for the Xfinity app.
8. You’ll be asked to set up a VPN connection. Tap OK.
9. Allow the installation of the Xfinity VPN profile.

On Apple

Advanced Security on the go is for iPhones only. It is iPads not supported on iPads at this time.

1. Open the Xfinity app.
2. Tap Home.
3. Tap Advanced Security tile.
4. On the screen for Advanced Security on the go, tap I Agree.
5. When asked to add VPN configurations for the Xfinity app, tap Allow.
6. Allow the Xfinity VPN profile installation.

Check VPN settings

On Android

1. Open the Settings app on your phone.
2. Search for and scroll down to VPN.
3. Find Xfinity.
4. Tap the gear icon.
5. You can now see the settings for the Xfinity VPN.
6. Close the Settings app.

On Apple

Advanced Security on the go is for iPhones only. It is not supported on iPads at this time.

1. Open the Settings app on your phone.
2. Scroll down and tap General.
3. Scroll down and tap VPN.
4. Verify the “Xfinity VPN” profile is installed.

Advanced Security on the go was designed to turn on automatically when network settings are detected. The VPN toggle will stay as “Connected” and the Xfinity VPN will only set up a secure network tunnel when the device is connected to an unsecured WiFi network.

Check location permissions on Android

On Android devices, the Xfinity app must have location permissions set to Allow all the time to run in the background and detect networks changes. If location permissions aren’t granted to the Xfinity app, Advanced Security on the go won’t work as designed.

1. Open the Settings app on your phone.
2. Search for Location.
3. Scroll to App access to location.
4. Scroll to Xfinity.
5. Tap Allow all the time.
6. Tap the back arrow at the top.
7. Close the Settings app.

Turn off Advanced Security on the go

To turn off Advanced Security on the go:

1. Open the Xfinity app.
2. Tap Home.
3. Tap Advanced Security tile.
4. Tap the gear icon on the top right.
5. Find Advanced Security on the go.
6. Tap to turn off Advanced Security on the go.

Delete the Xfinity VPN profile

Check your device manufacturer’s instructions to learn how to remove the Xfinity VPN profile from your mobile device settings.

FAQs

Can I use my phone’s original VPN settings to turn Advanced Security on the go on or off?

No. Advanced Security on the go needs to be turned on or off through the Xfinity app on your device.

I turned on Advanced Security on the go. How do I know it’s working?

You can check if Advanced Security on the go is working by looking for the VPN icon on your mobile device when you're connected to a network outside your home.

• iOS devices: You'll see “VPN” on the screen.
• Android devices: A key icon will show. This means the feature is turned on.

As your device connects to different networks away from home, Advanced Security on the go helps protect you from risky websites. If you connect to an unsecured WiFi network, it creates a secure, encrypted connection to help keep your data and device safe.

If you don’t see the VPN icon, your device might not be connected to the internet. In that case, Xfinity will turn the feature off and turn it back on when you reconnect.

Can I turn on Advanced Security on the go on all my devices?

Yes, you use it on any compatible mobile device. It works with iOS devices running iOS 14 or later, and Android devices running Android 10 or later. Just make sure the Xfinity app is downloaded and you're signed in as the primary account holder or a manager.

Note: You’ll need to turn it on for each device individually using the Xfinity app.

Why is a certain website blocked by Advanced Security when I’m not connected to my home network?

Advanced Security on the go helps protect your device from risky websites, no matter how you're connected. This includes cellular data or public WiFi.

If a website is blocked, you can choose to allow it for one hour. Just open the Xfinity app and go to Security > Advanced Security. From the security risk dashboard, find the blocked website and tap Allow Access.

If you think a website is being blocked by mistake, you can ask Xfinity to review it at spa.xfinity.com. Xfinity most often usually responds within three business days.

Can I use Advanced Security on the go along with another VPN on my device?

No. You can use Advanced Security on the go or another VPN client. If you decide to use Advanced Security on the go, remove other VPNs from your device.

​Additional Resources​

​https://www.xfinity.com/support/articles/advanced-security-on-the-go​

​https://www.xfinity.com/support/articles/using-xfinity-xfi-advanced-security​

​https://www.xfinity.com/support/articles/using-a-vpn-connection​

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