ANSWERED: What is Advanced Security on the Go?

​Using Advanced Security on the Go​

Advanced Security on the go:

• Is available to xFi Complete customers through the Xfinity app.
• Provides safe browsing and data protection to your mobile device whenever you’re connected to an unsecured WiFi network away from home.
  
  

See below for step-by-step instructions on how to enable this feature and check the settings on your device.

Eligibility

Advanced Security on the go is available to all xFi Complete customers. It can be enabled for:

• Android devices running Android 10 and up.
• iOS devices running iOS 14 and above (iPhone only).
  • Note: iPads are not supported at this time.
    
    

We recommend ensuring your device has the latest available operating system when using this feature. Check with your device manufacturer for directions on determining your device's current operating system and if there’s an update available.

Enable Advanced Security on the go

Before you can turn on Advanced Security on the go for your device, you’ll need to enable Advanced Security on your home WiFi network.

ON ANDROID DEVICES

1. Open the Xfinity app.
2. Tap Security.
3. Tap AdvancedSecurity tile.
4. On the screen for “Advanced Security on the go,” tap I Agree.
5. On the Location permissions pop-up, tap While using the app.
   
   
   
6. The Xfinity app always requires location permissions. From the next screen, tap Allow in settings.
   • Notes: For Advanced Security on the go to work on Android mobile devices, the Xfinity app requires location permissions set to Allow all the time.
     • This allows it to run in the background and detect network changes.
     • If location permissions aren’t granted to the Xfinity app, Advanced Security on the go won’t work as designed.
     • Your location won’t be collected, used or shared by Comcast.
       
       
       
7. Select Allow all the time for the Xfinity app.
   
   
   
8. You’ll be asked to set up a VPN connection. Tap OK.
   
   
   
9. Allow the installation of the Xfinity VPN profile.
   
   

ON IOS DEVICES (IPHONE ONLY — IPADS NOT SUPPORTED AT THIS TIME)

1. Open the Xfinity app.
2. Tap Security.
3. Tap AdvancedSecurity tile.
4. On the screen for “Advanced Security on the go,” tap I Agree.
5. When prompted to add VPN configurations for the Xfinity app, tap Allow.
   
   
   
6. Allow the Xfinity VPN profile installation.

Check VPN settings

ON ANDROID

1. Open the Settings app on your phone.
2. Search for and scroll down to "VPN."
3. Locate "Xfinity."
4. Select the gear icon.
5. You can now see the settings for the Xfinity VPN.
6. Close the Settings app.
   
   

ON IOS (IPHONE ONLY — IPADS NOT SUPPORTED AT THIS TIME)

1. Open the Settings app on your phone.
2. Scroll down and tap General.
3. Scroll down and tap VPN.
4. Verify the “Xfinity VPN” profile is installed.
   
   

Note: Advanced Security on the go was designed to turn on automatically when network settings are detected. The VPN toggle will remain as “Connected” and the Xfinity VPN will only establish a secure network tunnel when the device is connected to an unsecured WiFi network.

Check location permissions on Android

On Android mobile devices, the Xfinity app requires location permissions set to Allow all the time to run in the background and detect networks changes. If location permissions aren’t granted to the Xfinity app, Advanced Security on the go won’t work as designed.

1. Open the Settings app on your phone.
2. Search for "Location."
3. Scroll down to "App access to location."
4. Scroll down to "Xfinity."
5. Selec tAllow all the time.
6. Tap the back arrow at the top.
7. Close the Settings app.

Disable Advanced Security on the go

To disable Advanced Security on the go:

1. Open the Xfinity app.
2. Tap Security.
3. Tap Advanced Security tile.
4. Tap the gear icon on the top right.
5. Locate "Advanced Security on the go."
6. Tap the toggle to disable Advanced Security on the go.

Delete the Xfinity VPN

To remove the Xfinity VPN profile from your mobile device:

1. Delete the Xfinity app from your device.
2. Search for "Xfinity" in the Google Play Store or Apple App Store.
3. Install the Xfinity app from the Google Play Store or Apple App Store.
   
   

Note: This also disables Advanced Security on the go.