ANSWERED: How to Personalize and Control Your Home Network with Xfinity xFi?
For more information on the xFi web portal and app for mobile devices, see our xFi portal and Xfinity app overview article. For xFi troubleshooting tips, see troubleshooting WiFi connectivity. For information on profile settings, see managing profiles in xFi.
I don’t need instructions, take me directly to the Connect or People tab.
In the Connect section, you can view all devices that are currently or were previously connected to your home network, as well as devices that have WiFi access currently paused.
When a device first connects to your home network, the default name of the device, which is either the manufacturer-set name (i.e., hostname or MAC address) or the one you gave your device when you first set it up, will be displayed. Devices connected to the public Xfinity WiFi hotspot, xfinitywifi, will not appear in your Devices list; hotspots are separate from your personal home network.
If you do not recognize a device:
- Go to the Devices section on the Connect tab. Select the device from the list, then select Device Details to see the manufacturer.
- If the device is connected to your home network, there should be a green dot indicating that it's online, which may also help with identifying what device it is.
- Access the hostname or MAC address in your device's settings. If the default name displayed is a long string of numbers and letters, it's likely the MAC address.
For more information on recognizing devices or accessing the hostname or MAC address from your device settings, see our xFi Frequently Asked Questions.
PERSONALIZING AND ORGANIZING DEVICES
You can personalize a device name for easier reference. Select the device to give it a nickname and choose an icon, then assign the device to a profile. If you have devices connected to your home network that still need to be personalized, you'll see that indicated at the top of the Connect tab. Simply select Get Started to give the device a nickname and assign it to a profile.
- A green dot indicates the device is currently connected to your home network.
- A pause symbol indicates the device is currently paused and cannot access your home network.
- A clock, open book, crescent moon or fork and knife symbol indicates the device is currently in a scheduled pause and cannot access your home network.
- A grayed-out device icon means the device is not currently connected to your home network.
REMOVING DEVICES FROM XFI
You can remove a device that is not connected from the Devices section on the Connect tab by selecting the name of the device either from the Connect section or from the profile where the device is assigned, then select Device Details > Forget Device. This will remove the device from the Connect section and unassign it from the profile it was associated with, if applicable. It will also permanently delete all historical network activity of this device. If the device reconnects to your home network, it will appear as a new device.
PAUSING AND UNPAUSING DEVICES
Pausing a device blocks it from accessing the Internet when connected to your home network. In-progress activity might not stop immediately. Access to local network devices (like printers) and connections that use cellular data or other WiFi networks won't be paused.
- To pause an individual device, simply select the unpaused device and then select Pause Device.
- To pause all devices under a profile, select the profile you wish to pause and select Pause All Devices.
- You can pause the device(s) for a specific amount of time (for example, 30 minutes, one hour or two hours) or indefinitely until you choose to unpause.
- The Pause function only pauses WiFi access on your home network and does not impact access to using cellular data, a public Xfinity WiFi hotspot or other available WiFi networks. When attempting to access the Internet on a paused device, the user will see the device's default message that the site cannot be reached or that it is not connected to the Internet.
- To unpause a device (if the device is individually paused), select the paused device under Paused in the Devices section, then select Unpause Device.
- If the device is assigned to a profile that is paused, select that profile, then select Unpause All Devices.
- If the device is paused by Downtime, select the profile where the device is assigned, then select Wake Up.
- This will unpause all devices assigned to the profile until the next schedule.
Note: If you've previously set up a device block from your Gateway's Admin Tool (http://10.0.0.1), you should see the device listed with a pause icon in xFi indicating WiFi access over your home network is already paused. Once you Pause/Unpause a device or access Downtime or Port Forwarding through xFi, you will no longer be able to access similar features (block, scheduled block or port forwarding) through the Gateway's Admin Tool (http://10.0.0.1).
In the People section, you can organize all of your connected devices by the people who use them. Once you've created profiles, you'll be able to access additional features to manage your home network.
Manage devices connected to your home network more efficiently by assigning them to a profile. You can create profiles for individuals (e.g., Isabella, Mom) or groups (e.g., Kids, Living Room), then assign their devices to that profile.
Create profiles from the People section by selecting Create Profile on the xFi website, or by selecting the Plus icon in the Xfinity app. You can also create a profile during the process of naming a device in the Devices section on the Connect tab.
After you create a profile, it will appear in the People section. From the People page, you can view details related to the profile status, daily online time, the active time limit tracker (if configured) and assigned devices.
For your convenience, in addition to the custom profiles you can create, we've created two profiles to help you get started:
- Household profile: This profile is intended for smart home devices used by all family members (e.g., Smart TV, thermostat, security system and door locks).
- Guest profile: This profile is intended for visitors' devices that you'd like to keep track of. These profiles will only appear in the People section if a device is assigned to them and cannot be deleted.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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