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Fri, Aug 11, 2017 9:00 AM

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ANSWERED: How to fix the Xfinity voicemail messages indicator always on

Question

 Our voicemail indicator on our home phone is perpetually on even with no messages. Needs to be reset or resolved please

 

Answer


***Created by our Community***

 

1. Go Here:  https://connect.xfinity.com/voice/settings/voicemailindicator

2. Login with your Comcast credentials and make sure you are on the Voicemail Indicator Light page

3. Click on Mark all voicemails as heard button

-OR-

1. Go here: https://connect.xfinity.com/voice/voicemail

2. Login with your Comcast credentials and make sure you are on the Voicemail page

3. In the left pane, click the Mark all voicemails as Heard and ensure the RED indicator appears next to all listed voicemail messages. 

If you still need assistance, please post your concern here: https://forums.xfinity.com/topics/home-phone-features/602d56fce6b3965d18e3a5a0

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