ANSWERED: Finding Approved Xfinity Modems and Gateways

You can use the Xfinity Home app to stay connected and control your Xfinity Home - Automation system. While the look and feel of the app varies depending on whether you have an Apple or Android device, the functions and features are the same.

Don't Have Xfinity Home — Automation? Learn about the Xfinity Home app for Xfinity Home or Xfinity Internet.

What you'll need

• Xfinity Home — Automation
• Access to the Xfinity Home app

See an overview of your system

Sign in to the Xfinity Home app.

On Android devices, the top area of the Overview screen will show the current system mode and icons for navigating the app. Apple users will see the navigation icons at the bottom of the screen.

• Activity icon (clock) - View your system activity.
• Automation icon (two dots under an arrow) - View, add and manage rules.
• More icon (three vertical dots):
  • Change app settings and see information about the app.
  • Sign out of the app.
    
    

When you have system alerts, an Alerts icon (a triangle around an exclamation point) also appears in the top bar on both Android and Apple devices. Tap the icon to view the alerts.

Scroll down the Overview screen to see a thumbnail image from your primary Camera, current information about your devices and recent system activity.

Set your system mode

On the Overview screen, the mode icon shows the current mode your system is in. Tap the mode icon to change it.


On the Change Mode screen, select the mode you want to activate: Stay, Away, or Night.

Manage your sensors

Scroll down the Overview screen and tap Sensors to view all of your sensors, including Motion Sensors, Door/Window Sensors and Water Detectors.

The Sensors screen shows you the status of each sensor, such as whether a door or window is open or closed.


If there are any errors associated with a sensor, you'll see an alert under it.

Tap the sensor name to see details for that sensor.

On the Device Settings screen, you can turn the sensor on or off. If you turn off a sensor, it won't trigger an alarm and none of the rules you've set up for the sensor will run.

Manage your cameras

Thumbnail images from your Cameras are displayed at the top of the Overview screen.

1. Scroll down on the current Camera image to view other Cameras in your system.
2. Tap a Camera image to manage the Camera.
3. The Camera screen shows a live view from the Camera.
   • If your Camera supports Live Video Monitoring, you can tap Record Video to record a video or Take Picture to take a picture.
   • If you see a list of motion events under the Camera image, then 24/7 Video Recording is active for the Camera. Get details on using the app to manage 24/7 Cameras.
4. Tap View Saved in Activity to view your saved videos and pictures.
5. On the Activity screen, tap All Activity to open the filter menu, then tap Cameras.
6. Saved pictures and videos are organized by date and time, with the most recent picture or video at the top. Tap a picture to see a larger image or tap a video to view the recording.
7. On the picture/video screen:
   • Tap the download icon (down arrow) to download the picture/video to your mobile device.
     Note: Videos and pictures are only saved in your account for 30 days. If you want to keep them longer, download them!
   • Tap the share icon to share the picture/video with other people via text messaging or another app.
   • Tap the trash can icon to delete the picture/video.

Did You Know? You can also manage your saved pictures and videos in your Xfinity Home app and Xfinity app.

Check your system alerts

When there's a message about your system, the Alerts icon appears in the upper-right corner of the Overview screen. The number in the red circle shows the number of current system alerts. Tap the icon to view a list of your alerts.


Try to resolve an alert as soon as possible. If you need help, see the Xfinity Home Help and Support site for troubleshooting information or contact us.

Sign out of the app

On the Overview screen:

• To sign out of the Xfinity Home app, tap the More icon (three vertical dots) at the bottom of the screen, then tap Sign Out.