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Monday, August 14th, 2017 9:00 AM

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ANSWERED: How to Program Your Xfinity X1 Remote for TV and Audio Control

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​How To Pair and Program Your Xfinity Voice Remote​​​

You can program your Xfinity Voice Remote to work with your TV and audio/video (AV) receiver, like a sound bar and other pieces of audio equipment.

If you have Xfinity X1, Xumo Stream Box from Xfinity, or Xfinity Flex, follow these steps to pair the remote with your TV Box — you can even control it when it's out of sight.

Pair your voice remote with your Xfinity TV Box

Aim the Voice Remote at your X1 TV Box, Xumo Stream Box, or Flex streaming TV Box, press the Microphone (Voice) button and say, "Program remote." Follow the on-screen instructions. As you proceed through the instructions, you may see a picture of your remote.

Do you want to use your remote to control your TV power and volume? message.

If that doesn’t work or if you don’t have a Voice Remote, you can also:

  1. Aim your remote at the TV Box (must have a clear line of sight).
  2. Press the A button on your remote.
  3. Choose Remote Setup on your TV.
  4. You’ll be asked,“Do you want to use your remote to control your TV power and volume?" Select Yes.
  5. You’ll receive a notification that your remote is now paired for voice control. You’ll then be asked,“Would you like to control your TV using your remote?" Select Yes.
  6. Type in the brand of your TV using the on-screen letters and numbers, if applicable. Then, select OK.
  7. You should see a notification that your remote is now Ready to pair. Select OK.
  8. Confirm your pairing was successful by attempting to adjust the volume on your TV.
    • If you can adjust the volume with your remote, select It Works!
    • If you can't adjust the volume with your remote, select It Doesn’t Work and repeat the process again.

Once your Voice Remote is paired, follow the on-screen instructions to set up power, volume and input control for your TV and audio equipment.

Program your voice remote to control your TV or audio device

  • Press and hold the Microphone(Voice) button and say, "Program remote."
  • You can also get there by going to the Settings page, selecting Remote Settings and then Voice remote pairing.
  • Or you can use our online Remote Code Lookup tool or the Xfinity My Account app.

Program your remote using our online code lookup tool

  1. Go to the Remote Code Lookup tool and pick the Voice Remote you have.
  2. Click Continue.
  3. Follow the steps in the tool to program your remote.

If you can't find the code in the lookup tool, check to see if your remote has a Setup button. Then, follow the steps below.

If your remote has a Setup button:

  1. Turn on your TV.
  2. Press and hold Setup until the light at the top of the remote changes from red to green.
  3. Enter 9-9-1. The light should flash green twice.
  4. Keep pressing CH ^ until the TV turns off.
  5. Once the TV turns off, press Setup to lock in the code.
  6. Press the TV power button on the remote. If the TV turns on, you're all set!

If your remote doesn't have a Setup button but has number buttons (XR15 Voice Remote for X1 or Flex):

  1. Turn on your TV.
  2. Press and hold the xfinity and Mute buttons together for five seconds until the light at the top changes from red to green.
  3. Type the first five-digit code for the TV manufacturer.
    • If the remote light blinks green twice, the code is correct.
    • If the remote light blinks red then green, the code is incorrect.
  4. Aim the remote at the TV, and press the Power button.
    • If the TV turns off, turn the TV back on and make sure the Volume and Mute buttons work.
    • If the TV doesn't turn off, try the next code.

If your remote doesn't have a Setup button and doesn't have number buttons (XR16 Voice Remote for Flex):

  1. Make sure your TV and TV Box are on.
  2. Activate the remote by removing the pull tab on the back.
  3. Aim the remote at the TV Box and press the Microphone (Voice) button.
  4. Follow the on-screen instructions that come up on your TV to finish setup.
  5. If you’re already paired for voice but need to program the remote to control your TV, just press and hold the Microphone (Voice) button and say, "Program remote." You can also go to the remote programming instructions via the Remote Settings menu.

If you’re still having issues (XR16 Voice Remote for Flex without number buttons), perform a factory reset:

  1. Simultaneously press and hold theInfo(i) button and the Home button (house icon) until the status light on the remote blinks. This takes about 5 seconds.
  2. Press Power, then Last (<- arrow), then Volume Down (-) on your remote in sequence to complete a factory reset. Once this is complete, you can retry pairing your XR16 Flex remote.

If you have an XR100 Remote (Xumo Stream Box customers) and are still having issues, perform a factory reset:

  1. Simultaneously press and hold the back () button and the add( +) button until the light at the top of the remote turns green.
  2. Press 9, then 8, then 1.
  3. Wait until the light at the top of the remote turns to red. Once this is complete, you can retry pairing your XR100 Remote.

Program your remote using the Xfinity My Account app

Open the Xfinity My Account app on your Apple or Android mobile device, and then:

  1. Tap the TV icon, pick your TV Box, and then pick Setup a remote.
  2. Swipe to find the remote control model you need to program, and tap Continue.
  3. Pick TV or Audio/Other, and follow the programming instructions.

Additional information

Visit our Online Support Center to find common solutions and self-help options, troubleshoot or manage your account and more.

The easiest way tomanageandtroubleshootyour Xfinity experience is with the Xfinity app! Download it for free from Google Play or the App Store, or text "APP" to 266278.

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