Last night I received about 750 spam emails from foreign countries. Most weren’t in English and even had foreign characters. They were all bulk emails. 2 of them had my account information from a hotel chain claiming to have hotel reservations and my points being used. Contact with the hotel chain

My internet has about 90% reliability, but once a week or so the speeds drop drastically and/or (more rarely) the connection goes out completely for a few minutes. A modem reboot usually clears things and gets me back up. I have one line in with a splitter running that line to a single cable box

2nd day it's been out and I work st home. Has anyone heard an eta on when it will be back up? Generic message saying they'll fix when weather improves. Yesterday they said our outage affected 1-50 customers, now 1000-2500 so it's getting worse lol. Usually we have great service, surprised this is ta

There are a couple of shows we've been watching On-Demand for several years, and they were always free. For one of them, the new  2023 season had two episodes for free, but the third episode is "pay".  The previous seasons are all still free.  For the other, the two episodes of the n

When I tune into my ION station, it is black. Why?  This started last night.

Just tried singing up for comcast internet at a new home. After signing up with the correct address (I copied and pasted it from my purchase agreement), I go to the account page and see that it has the wrong address. It moved it a few houses down. I contact comcast customer service, and they have th

I called xfinity CSA on Feb 17 2023 to request unblock port 25 for the reason that I need communicate with company server from home. The CSA transferred me to different departments with zero result after 60 minutes call. Can someone here from xfinity can help get this resolved. I understand I

On 03/16/2023 I deleted my xfinity ID. As a result, I lost access to <my xfinity ID>@comcast.net emails. Since this is my primary email address, I tried to recreate this xfinity ID. I couldn't due to a "username is taken" error. This means that the ID has not actually been deleted, but marked

The discovery+ app will no longer load when attempting to access it via the Xfinity flex box. It works fine with all of my other devices. This has been an issue for at least a month.

My internet connection is working fine. However, when I log into the Xfinity App, I do not see my Gateway, nor any Devices. This is a huge issue since the Xfi website has been decommissioned, and even logging into my router's admin portal via 10.0.0.1 does not allow me to change any settings - al

​​This is now day 4. Each day I have either chatted with or spoken directly to a number of different agents who either assure me after much digging that they have fixed the problem and all should start working "within an hour", or "within about two hours", or I am told (eventually, after a new agen

​​Dropped cable tv before the billing date started, but went ahead and let that bill be processed, but did not receive full refund. Signed-up for internet only when dropped tv and am being charged more than was quoted and without the free month of data. This is so incompetently processed, it's beyo

So I travel for work quite a bit. Recently realized my plan had been upgraded without my authorization. When I go online to my account to change my plan back I get quoted $130.55 per month plus a $20 discount for bundling services. The problem is, when I try to complete the change online, it looks l

I recently upgraded from a docsis 3.0 to a 3.1 cable modem. The new modem is an Arris SB8200.  I seem to be having trouble on 2 downstream channels: 37 Locked Other 690000000 Hz 2.2 dBmV 38.2 dB 89392525 104 38 Not Locke

My X1 cable box is warm to the touch, just like my rented modem. If I'm away for a couple of weeks, should I unplug the box? Is it safe to keep it plugged in?

I have the Xfinity XB8 gateway, and according to the Xfinity website, customers who have a leased gateway can use their Internet TV Box (Xi6 for me) as their primary TV Box. The person I spoke to at the Xfinity store told me this was not possible. Is this true, or can I use an Xi6 as my primary? I’m

​​Seems I got someone else's bill this month. Is there a problem with billing this month?​​

Hello I am having trouble canceling AMC+ it is on my bill but not in my apps to cancel. If you could help me figure out how to cancel it so I am no longer charged that would be great!  Thank you 

I got a call from Xfinity customer service, last week They we're trying to get me on a new plan. I was on the 850 tier. The person told me that Xfinity was cancelling all tiers but 1 Gig, so I would have to upgrade. Is this accurate?

I talked to an Xfinity Agent the other day to place an order for an Xi6. It arrived on Thursday, and it was a getting started kit. I have two questions; Why does a Getting Started kit have this old box without a voice remote, and what is with the ordering system??