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Can't add mail account in Xfinity Connect

My husband and I have a joint email account [primary account], but I also have a separate comcast.net mail account that I use for personal emails. Until yesterday, I was able to monitor both at one time when logged in - I had used the "Add mail account" button to put both in the same nav list. But y

Question

 • Email and Web Browsing

346

8

0

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XB8 order request

I would like to place an order for the XB8 router. (Edited: Due to PII posted) Thank you for your assistance.

Question

 • Customer Service

10

1

0

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International Calling from Canada

I’m trying to find out what, if anything I need to do when traveling to Canada so that I can use my Xfinity mobile phone. I gotten 3 different answers from Xfinity. 1.  I tried online help and then got somebody to call.  They said I needed to get a Mobile Travel Pass and it would be $10

Question

 • Xfinity Mobile

14

3

0

Accepted Solution

Paramount plus

I’m having trouble with paramount plus loading. I have restarted my box, rebooted the whole system and now got a new box and installed it. Still won’t work. Keep getting an error code APPS-04036. How can I fix this.

Question

 • On Demand

11

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0

Accepted Solution

XB8

I have been in a store and talked to customer service on the phone and keep getting different answers. I would like the XB8 gateway, I have 1.2 gig internet and still using the XB6. I tried the XB7 and got worse internet speeds. I am at least getting 600mb speeds on the XB6, when I tried the XB7 it

Question

 • Customer Service

340

3

0

Accepted Solution

Dynamic Public IPs

How many Dynamic Public IPs can one get in residential bridge mode?

Question

 • Your Home Network

32

2

0

Accepted Solution

Outage

Can anyone provide me with any information on how long the outage will be in my area? I live in Lansing, Michigan, and there has been an outage in the area for 2 days now with no updates.

Question

 • Customer Service

70

2

0

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Camera not appearing on touchscreen

I have the new doorbell camera and 3 new cameras, but still the touchscreen that came with Xfinity home original equipment (~8 years or so) , the door sensors and motion sensor. Also the system has an additional router. Problem is: none of the cameras have a preview and/or thumbnail on the touchscr

Question

 • Devices and Equipment

37

1

0

Accepted Solution

Hmm, the page didn't load correctly

Hey there, every time I login in the xfinity website, I cannot access my account. The page (https://customer.xfinity.com/?beta=1) shows only Hmm, the page didn't load correctly Refresh page However after click reference page, the page doesn't show any changes. I thought this is because I didn't

Question

 • Sign-In and Account Management

9.2K

56

Accepted Solution

Internet getting started kit hasn't shipped

My getting started kit is supposed to arrive tomorrow, but it still hadn't shipped.

Question

 • Customer Service

27

2

Accepted Solution

Charge for a Cancelled Account that was Transferred

Last year I purchased a home and set up a new service at the home, which was to be a transfer of my existing service from my apartment. This was not processed correctly by Comcast agents (likely because it HAD to be set up via chat) and I am being charged for an "early-service cancellation" in erro

Question

 • Billing

13

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Xfinity stream app not working on roku device

Just recently, the Xfinity app stopped working on my 3810X Roku Streaming Stick + device. The new message says Xfinity Stream Beta only works for smaller devices like tablets and cell phones. Is there a way to enable the usage of the Xfinity Stream app on my Roku devices again?

Question

 • Xfinity Stream Website

60

2

0

Accepted Solution

My info wrong on recipient caller id

Hi I got a new number yesterday for xfinity mobile and when I call, the recipient's caller id shows the name of a local hospital, not me. Can this be updated/fixed/changed ? Calls and texts can be denied if the recipient doesn't know the caller is me. Thanks.

Question

 • Xfinity Mobile

144

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0

Accepted Solution

How Do I get Bluetooth through the Arris AX013ANM box

My old cable box 4K had built in Bluetooth but developed an audio/video lag and the new arris box doesn't come with bluetooth. Any suggestions?

Question

 • X1

164

3

0

Accepted Solution

Xfinity Rewards (Free Top Gun) Download

HI I registered in Xfinity rewards (and followed step) to obtain the free Top Gun download. I completed the process and even said "claimed" enjoy your movie. It said take a few hours to download but that was 3 days ago.  Still nothing showing up in purchases

Question

 • Customer Service

440

6

Accepted Solution

Identical email addresses

Can there be identical email addresses (like mine )in the Comcast system? I get notices from Equifax and Experian that my email has been found on the dark web but the last name associated with it is mine but the first name isn't.

Question

 • Email and Web Browsing

17

1

0

Accepted Solution

My Bill

I'am beining charged for double play includes digital starter. that i turn in and recieved a box # paqTO1184845 TO REPLACE. WHY??

Question

 • Billing

17

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3 Day Outage

I am on day 3 of an internet outage. There is no estimated time of repair and no matter what I try I cannot connect to a person to get any more information. We do not have good reception or live near a hotspot. We homeschool and work from home. I really need to know what to expect as far as getting

Question

 • Customer Service

35

2

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Unlimited data

I need to add unlimited data to my plan

Question

 • Customer Service

14

2

0

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Voicemail is not enabled for this number

Why is "Voicemail is not enabled for this number" showing and can this be changed?

Question

 • Home Phone Features

53

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