Call Center

Why outsource???

Our Call Center has been outsourced to a foreign country...any time they are called they either cheat and upgrade the account that called in WITHOUT permission..or blow smoke up our rears. Is this how Comcast/Xfinity earns revenue??  Is that why they won't fix a known issue?? Then we are told to fix our issue ourselves...again..passing the buck to the customer..So, we are expected to do their jobs as well?? Biggest mistake Comcast made was to outsource their Customer Service to people who just don't care or even want to learn how to do their own jobs.

Suggestion??? Why don't you bring back the jobs to the US..where we actually understand and know how to do our jobs? When Comcast came to town in 1984, they had the worst customer service around. Here it is 2025 and instead of fixing and improving...you shipped everything overseas and turned a blind eye.

Chats..no one seems to be able to finish a chat..they pass you around and then end the chat without resolution.

Calls..no one wants to help. We are told it's an online thing and you can do it yourself. Calls are continuosly put on lengthy holds and are transferred..only causing us to have to repeat all over. I can only think the logic is  to frustrate us so badly we hang up..wow really?

Store..we are told that Comcast has given the "Call Center" full power to do and control everything..meaning??? They refer us back to the Call Center after we drive to the Store with the comment..."we can't ..call the call center and ask them for help"....again..WOW