Unfulfilled Gift Offer Despite Repeated Follow-ups

Comcast Customer Service

Xfinity Corporate Office  
1701 John F. Kennedy Blvd.
Philadelphia, PA 19103

Subject: Unfulfilled Gift Offer Despite Repeated Follow-ups

Dear Comcast Customer Service,

I am writing to formally express my frustration regarding an unresolved issue that has now persisted for over three months. When I signed up for my current service plan, I was offered a promotional gift [specify if it was a prepaid card, streaming device, etc.] as part of the package.

Despite fulfilling all the eligibility requirements, I have not received this promised gift to date. I have contacted your customer support team multiple times regarding this matter. Two tickets were created under my account to address the issue; however, neither has resulted in a resolution or meaningful update.

I find this situation extremely disappointing and unprofessional, especially given the amount of time I have spent following up on what should have been a straightforward fulfillment process. As a long-time paying customer, I expect to be treated with transparency and respect, and this ongoing lack of resolution is unacceptable.

I kindly request that you immediately look into this matter, provide me with a clear explanation for the delay, and ensure that the promised gift is sent without further excuses or delays.

If I do not receive a response and resolution within seven business days, I will be left with no choice but to file a complaint with the Better Business Bureau (BBB) and escalate this matter to the relevant consumer protection authorities.

Thank you for your immediate attention to this issue. I look forward to your prompt response.

Sincerely,

Ken

[Edited: "Personal Information"]