Visitor
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1 Message
Activate new gateway without Xfinity app
Hello, I'm a new customer and I need to activate my modem. However, I can't download the Xfinity app because it's not compatible with my phone's OS, and apparently my phone is too old to update its OS. I've read in other responses that an agent can activate it for me over the phone. I tried calling the number listed elsewhere on this forum for customer service (1-800-934-6489) but I couldn't navigate the automated system to speak to a real person. Please put me in contact with a real person so I can activate my modem.
Accepted Solution
XfinityMarshante
Official Employee
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181 Messages
1 day ago
Thanks again for reaching out today, @user_z1ohn2. We were able to resolve your activation issue with a device provisioning. Now you have access to the internet. If you ever need assistance don't hesitate on creating a new post for assistance. I hope you have a great weekend.
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XfinityMarshante
Official Employee
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181 Messages
1 day ago
Hello @user_z1ohn2, Thank you for taking the time to leave a post. Sorry to hear that you have encountered an issue when activating the modem. You have reached the right team. We would be glad to assist in getting your modem activated. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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EG
Expert
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111.3K Messages
12 hours ago
Marked "Solved" topic now being closed.
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