Frequent Visitor
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13 Messages
Surfboard S34 Modem Interfering with X1 Service
I recently upgraded my cable modem to the Surfboard S34. Now the picture from the X1 stb drops and pixelates frequently.
If I power down the modem the X1 works fine.
I don't notice any issues with the internet or streaming video over internet.
Is the X1 service not compatible with the S34? Do I need a specific splitter for DOCSIS 3.1 modem?
XfinityVictor
Official Employee
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1.4K Messages
13 hours ago
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