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user_nuuqfa
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1 Message

Saturday, May 24th, 2025 11:16 PM

5 year price lock

So when I initially signed on to Xfinity the five year price lock wasn't an option and I didn't know if I was going to be living in my apartment for another year while I am and I noticed that Xfinity has this new thing where people get to lock their price for 5 years I would like that option too but I don't see it available for existing customers my current deal with Xfinity expires next month however I would like to lock my price in I need a customer service rep to directly message me

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Updated 

19 days ago

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Accepted Solution

XfinityShawn

Official Employee

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2K Messages

6 months ago

 

user_nuuqfa My team can help you look into new promotions today, and check on that 5-year pricing. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

 

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user_twh773

Contributor

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77 Messages

I am interested in the 5 year lock plan also 

can someone assist me?

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21 days ago

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Mh826

Regular Visitor

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11 Messages

5 months ago

My current deal is also going to be ending soon and I'm interested in the 5 year price guarantee as well. Were you able to get this resolved and lock in a price for the 5 years?

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user_v6vu7h

Visitor

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2 Messages

28 days ago

I have Essentials, but to have all that I want my price is almost what I use to pay, with landline.  I tried another Landline service, I am not happy with it and now your landline is $40.  Can you come down on that? And also I would like to if the 5 year price is really a great deal, or do you up the price over a yearly cost?

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XfinityJeff

Official Employee

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401 Messages

Good morning @user_v6vu7h. With the landline service there isn't other options for the service, but if you have multiple lines of business you do usually get a discount on the services depending on the plans. With the 5-year price plan, the cost of the internet is locked in for the 5 years, and the price stays the same for the plan during that time.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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28 days ago

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user_v6vu7h

Visitor

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2 Messages

Thank you Jeff. I don't have a business. I am low income, but the Essentials is not doing it for me. I need to get it as low as I can, so I am looking at all different things like buying a DVR, getting an Antenna, getting Voilpy, getting internet from a competitor. My problem is I like Comcast, thats why I've had it for over 40 years. But I need to be able to live. Any ideas? 

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27 days ago

0

XfinityJanelle

Official Employee

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1.9K Messages

We can take a look and see what options are available on the account for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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27 days ago

0

user_6aeo58

Visitor

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1 Message

27 days ago

Good luck its a scam just like Comcast bills are 

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user_twh773

Contributor

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77 Messages

21 days ago

I am interested in the 5 year locked rate plan. I received an email from Xfinity for that promotion

 I was initially hesitant to sign up but now I am considering it

can someone assist me with that

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XfinityDilary

Official Employee

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2.8K Messages

 

We have replied privately, user_twh773. Did you get our last response? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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21 days ago

0

user_twh773

Contributor

 • 

77 Messages

Yes, I did

I have to consider if I want to make any changes at this time

Thank you

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21 days ago

0

XfinityJustinC

Official Employee

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1.8K Messages

@user_twh773 thank you for your time, I'm glad we were able to help answer all your questions and assist with your account changes. You can always check our military appreciation page to see if there are any updated benefits in the future: https://military.xfinity.com/home#/welcome. 

Our team is available for support 7 days a week between 6am - 1am ET here over Xfinity Forums, as well as Reddit if you happen to use that platform as well. Have a safe and happy Halloween weekend. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

19 days ago

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