N

Visitor

 • 

2 Messages

Monday, June 30th, 2025 1:26 AM

Does this mean I am getting another Xfinity Gateway modem/router?

All I wanted was the Wifi Extender, not another starter kit.

I received this email from Xfinity "You’re eligible for a WiFi Extender at no extra cost "

I placed the order, and now I see that I am getting these 2 items

WiFi Extender $0

Getting Started Kit Delivery $0

The kit is what I'm worried about - is that another modem/router? I already have one from Xfinity and do not need another one.

Thank You!

Accepted Solution

Official Employee

 • 

181 Messages

10 hours ago

Hello @Nabil415, Thank you for taking the time out of your day to leave a post. If you place an order online for Xfinity Wi-Fi Extenders, a Getting Started kit will be shipped directly to the address on your account for quick and easy installation. So you aren't being shipped a modem, only the extenders.  You can also review this article, Xfinity Wi-Fi Extenders FAQs

Visitor

 • 

2 Messages

Awesome, thank you for the info regarding the WiFi extender.

Official Employee

 • 

181 Messages

You are so welcome, @Nabil415. I hope you have a wonderful night. If you ever need assistance, please don't hesitate to make another post, and one of our team members will be in touch. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
forum icon

New to the Community?

Start Here