We have a large cable in the corner of the backyard that I don't know what to do with. Can you bury it? Our landscape contractor said it was the internet for the whole neighborhood. Don't know if it's true but the other end of the cable has some sort of in-line doodad that looks important. Also, on

It should be stated much more obvious that the cellular option on the XF Pro will NOT work in both cases a network or a power outage; hence even if I have power at the house, BUT comcast is down, it will not be connected with the back up battery. Which is $60… and for this i see that I need to send

The webpage at https://connect.xfinity.com/appsuite/ will not load. It continuously reloads itself to no apparent end. As others have suggested in similar threads, I have tried accessing the site using Chrome, Firefox, Edge, and Safari (iOS), clearing all browsing history and re-logging in each time

I have Super+ More plan which includes HBO Max. How will this be affected when HBO Max merges with Discovery+ and becomes Max in May?

I'm trying to setup a simple port forward on my XFinity router, and have found that the configuration has been disabled for some reason. I went to the app, and the only thing I could it to do is send me this article: https://www.xfinity.com/support/articles/xfi-port-forwarding Which is entirely inac

I'm trying to switch from Verizon to Xfinity Mobile, for a better deal with bundled internet+phone. Got the new phone&SIM today, but webpage activation said there's a glitch transferring my #. Xfinity support said they're getting this error: "Porting error 6D - MDN not active with current provider.

I can only access To Go Channels and not the full line up in my package. I have two insignia Fire TV’s with the latest OS software 7.0+ , I have uninstalled and reinstalled the stream app. Restarted the TV. I am signed up for the package and had no issues accessing Apple TV +, Peacock or Netflix (ea

Unable to log into the Xfinity app. Tried clearing data on the app (which also clears the cache), uninstalled and reinstalled the app, restarted the modem/router. Nothing has worked. Please advise on some other troubleshooting steps.

Here is my recent direct message, which is simply a continuation of a lengthy direct message thread relating to the many problems I’ve had with Xfinity that resulted from me simply wanting to update my new address (I did not move. The address simply changed.) “New problem! I did not cancel my FREE P

I have 4 email addresses ending with @comcast.net and over the last couple of weeks received emails from Xfinity telling me I have to change the passwords or else Xfinity will reset them. I changed 3 of them last week, and a couple of days ago I got a reminder email to reset the password for the 4th

I use the local network management tool a LOT (going to 10.0.0.1 in my browser) and now it's giving me the following message: "Managing your home network settings is now easier than ever. To manage your gateway settings and other features, please download the Xfinity xFi app." I am not interested in

I did not see this question addressed when I did a search, hope it's not a dupe. I'm considering purchasing a Galaxy Watch 6 model, haven't decided exactly which one yet though. I looked at the Xfinity Mobile website and dropped by the local Xfinity Store. While discussing things with a rep at the s

Since about Saturday (7/23), I have noticed that the images on both of my TVs (Family Room and Bedroom) have become choppy. I was watching auto racing and track and field yesterday and the images seemed like a bad DVR recording, even though I was watching them live. It's hard to describe the images

I am trying to return my old box but the only option for return is the new box that was sent to me. So how can I send the old equipment back

I caught some man-child showing his friends how to change my tv channels using the universal remote outside my door. Apparently news gets around and two new neighbors are constantly doing this also. One evening I watched my tv scroll all by itself. One culprit had the audacity today to ask me if the

Last 3 days been promised help, all it’s been is a waste of time with billing the amount of people you go through is insane they said something is done and it’s not then you ask for a supervisor and it’s the end of the world they really don’t want to talk to you

Hello, I have been trying to resolve a credit card charge from Xfinity for some time now. The charge was applied to my card on 6/1/25. I have so far done the following: Called Xfinity several times, they have always said it would be corrected and to this date has not. Tried Xfinity chat, useless! Go

Recvd. my bill today and under "Other Service Providers" discovered a charge of $17.99 for Netflix. Thought this was odd since I subscribe and pay Netflix directly. After a lengthy Chat online I was credited but they would not disclose how long this had been going on. I would suggest that everyone c

I need a daily usage report to better understand why my internet usage was so unusually high this month. It would also be great if there was a way to see which devices drew how much data. None of the answers in the form seem to work for me. What should I do?

Subscribed to 2025 MLB extra innings which has worked fine until today. Now I am no longer connected and need to subscribe. How to troubleshoot?