Unable to log into Xfinity app.. getting "Sorry, We're Having Some Trouble" error

Hi Keisha,

Thank you.  I completed the same steps with a Support Rep from Comcast today and it did not resolve the issue.  And here are a few more things I have tried:

1)  I installed the Xfinity app on my old Samsung Galaxy S7 and received the same error (I didn't mention it in my original post by I am using a Samsung Galaxy S22 Ultra.

2)  I installed the Xfinity My Account app and was able to log into that app just fine on my S22.  But it says in that app that my Internet is not "Activated" which is strange since I am able to access the Internet and was able to change the SSID and password for WiFi on my xFi Gateway.  And the only way to "activate" my Internet service is again by using the Xfinity app.

3)  The reason why I wanted to use the Xfinity app is because I wanted to reset the WiFi password on my xFi Gateway - again, the only way to change that password or modify the SSID name is by using the Xfinity app (and I have to say that Comcast's decision to take away this functionality everywhere else except the app is absolutely bonkers!!).  Anyhow, I performed a factory reset on my xFi Gateway (held down the button in the back for 60 seconds).  I was able to connect to the reset xFi Gateway using the SSID and password on the bottom of the device, and then got into the admin panel for the Gateway by going to 10.0.0.1 and logging in with the default username and password - "admin" and "password".  I was then able to change the SSID and WiFi password that way.

Even after the factory reset, I still cannot use the Xfinity app and the My Account app still says that I need to activate my Internet service.  So, still looking to figure out where to go from here.

Paul