U

Visitor

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1 Message

Tue, Aug 17, 2021 12:06 AM

Being billed $17.99mo for Netflix EVEN THOUGH I pay for Netflix directly for their service!!!! Anyone else???

Recvd. my bill today and under "Other Service Providers" discovered a charge of $17.99 for Netflix. Thought this was odd since I subscribe and pay Netflix directly. After a lengthy Chat online I was credited but they would not disclose how long this had been going on. I would suggest that everyone check your bill!! Can't believe they have been billing me for a service I already pay for!!!

Accepted Solution

XfinityEthan

Official Employee

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669 Messages

5 m ago

Hi, @USER_STP. I appreciate your time getting it taken care of and if you still need assistance let us know. The best way to check the account is to see if the account you are being billed separately matches the account on the Netflix X1 app. You can check the email in the app on X1. Netflix has a billing system that does not allow to be billed twice for the same account, but we want to make sure. Anybody can sign up on any TV box if you have X1 and choose to bill to account. Parental controls and purchase pins are great to prevent that. 

andyross

Gold Problem Solver

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7.2K Messages

5 m ago

Do you have X1? It's possible when you went to link it on your box you accidentally started a new subscription through Comcast instead of using the code or login to your existing subscription.

As far as how long it's been going on, you need to review your previous bills. This is why everybody should be looking at their FULL bills EVERY MONTH and not just the bottom-line.

EG

Expert

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91.7K Messages

5 m ago

Concern moved here to the proper help section. And for greater exposure to actual Comcast employees for assistance. 

Visitor

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1 Message

3 m ago

Happened to me and had to reach out to relations as they had to credit me almost 300 bucks bc i was getting charged twice from netflix. They keep thinking its me that im pressing the button but i proved to them that i i have separate account with netflix and they credit me back. Bow several months later netflix reappears again and im literally on phone with them and they are crediting back my money.

Official Employee

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338 Messages

here @user_a3deed!  Thanks so much for taking the time to reach out to Xfinity here on our Community Forum.  We are so glad to hear from you.  Please keep us posted if you are able to get your account credited.  We definitely want to make sure this is resolved and you have no further issues with your Netflix billing.

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Visitor

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1 Message

3 m ago

I had been being billed by both Xfinity and Netflix about a year and a half ago, I called both companies and was told by each that is was the others fault and got no reimbursement from either, was very upset, canceled Netflix and will not subscribe again! 

 

Visitor

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1 Message

6 d ago

I am dealing with the same issue. They wont give me a refund

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