Trying to switch from Verizon to XfinityMobile, which gets error: "my number is not active with current provider"

I'm trying to switch from Verizon to Xfinity Mobile, for a better deal with bundled internet+phone.

Got the new phone&SIM today, but webpage activation said there's a glitch transferring my #.

Xfinity support said they're getting this error: "Porting error 6D - MDN not active with current provider. The customer's MDN isn't active with their current provider."

But of course it's active, I'm calling them from it (and it's not an empty prepaid account).

They suggested I call current provider (Verizon), which discovered Xfinity was trying to switch from TMobile, which I haven't had for 3 years and never mentioned! Same # though...

How did Verizon know that but not Xfinity?!

I relayed this back to Xfinity which still got same error, then suggested I contact TMobile! Did they even try correcting the "from" source?

Well TMobile had no record of my account from 3 years ago, despite providing ph#, name, address, SS#, even last part of old TMobile account# I had billing email of - they were no help.

Seems like they're all pointing fingers at each other.

Who's responsible for releasing the #, my current (Verizon), former (TMobile that doesn't remember me), or is Xfinity seeing ghosts?

Responses

Accepted Solution

switchingAgain

Visitor

•

5 Messages

2 years ago

It just transferred over today

CCDaniel

Problem Solver

•

606 Messages

2 years ago

@switchingAgain

I appreciate you taking time out of your day and I'm sorry that you are having an isues with the ported number. I also want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform.

Have you tried all options such as calling or texting 888-936-4968, or reached out to our secure online chat at xfinity.com/xfinityassistant/?channel=xMobile where an Xfinity Mobile expert is available 24/7?

switchingAgain

Visitor

•

5 Messages

2 years ago

An Xfinity tech found the error pointing to TMobile and fixed that and reran the transfer with a new PIN#

Still not active 18 hours later, so I started a new chat and this person took my info, found something still wrong and reran the PIN# again.

Still not active 12 hours later, but at least the xfinitymobile.com/activate page has changed from "there's a glitch, call us" to:

Activation is in progress
Your device is activating as we speak. We'll let you know when you're good to go.

.. on the page that also says "If you're transferring a number from Verizon Wireless ... this usually takes 5-15 minutes."

CCDaniel

Problem Solver

•

606 Messages

I'm glad to hear that everything is looking good. I will check back with you tomorrow to see how everything is going.

I no longer work for Comcast.

2 years ago

XfinitySara

Official Employee

•

1.7K Messages

2 years ago

Hey there, @switchingAgain! How have things gone with our Xfinity Mobile Sales & Service team since we last spoke to you here?

switchingAgain

Visitor

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5 Messages

2 years ago

Talked to another tech today who made some changes and said it'd switch in 15m to an hour .. 2 hours ago

Your Pixel 6a is activating...
If you're transferring a number from Verizon Wireless, AT&T, Sprint, or T-Mobile, this usually takes 5-15 minutes.
If you're transferring a number from Cricket, Metro by T-Mobile, Boost Mobile, Straight Talk, or another wireless carrier, this usually takes 24-72 hours

I wonder if TMobile being involved in this is causing a longer delay than Verizon would, and whether every time a tech retries, it just resets that clock extending the delay.

CCDaryl

Problem Solver

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828 Messages

Still no number transfer? When was the last time you talked to our tech?

I no longer work for Comcast.

2 years ago

switchingAgain

Visitor

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5 Messages

@XfinityDaryl

Still no transfer - after 3rd tech call said "now we've got it!" - 2023/3/25 2pm pacific

To phone IMEI # [Edited: "Personal Information"]

(edited)

2 years ago

XfinityDilary

Official Employee

•

2.1K Messages

Thanks for the update, @switchingAgain! Would you mind sending our team a private message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

2 years ago

Plan

switchingAgain

Trying to switch from Verizon to XfinityMobile, which gets error: "my number is not active with current provider"

switchingAgain

CCDaniel

switchingAgain

Activation is in progress
Your device is activating as we speak. We'll let you know when you're good to go.

CCDaniel

XfinitySara

switchingAgain

CCDaryl

switchingAgain

XfinityDilary

New to the Community?

Plan

switchingAgain

Trying to switch from Verizon to XfinityMobile, which gets error: "my number is not active with current provider"

switchingAgain

CCDaniel

switchingAgain

Activation is in progressYour device is activating as we speak. We'll let you know when you're good to go.

CCDaniel

XfinitySara

switchingAgain

CCDaryl

switchingAgain

XfinityDilary

New to the Community?

Activation is in progress
Your device is activating as we speak. We'll let you know when you're good to go.