g_m_b's profile

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7 Messages

Saturday, December 13th, 2025 7:55 PM

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Local network management on x1 router now unavailable and telling me to use the android app

I use the local network management tool a LOT (going to 10.0.0.1 in my browser) and now it's giving me the following message: 

"Managing your home network settings is now easier than ever. To manage your gateway settings and other features, please download the Xfinity xFi app."

I am not interested in using the xFi app--I check connectivity and set/unset static IPs etc. quite a lot. I need the full management interface, not the bone-simple version on my phone that's also, by the way, sending  configuration info back and forth over the internet. I already pay to rent this modem, I want control over what it's doing inside our house. I have the modem with 4 wired gigabit connections as well as the wifi. The only reason we're renting is that Comcast doesn't seem to actually support customer-owned equipment (even approved models), or doesn't do it very well.

This is approaching dealbreaker status. Anyone else seeing this?

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Gold Problem Solver

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27.5K Messages

6 months ago

I use the local network management tool a LOT ...

Does https://www.xfinity.com/support/articles/admin-tool-access help?

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Regular Visitor

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7 Messages

That's good information! I did search the site but didn't use the term "admin tool". I had to contact support which involved a long chat and then a long phone call. Neither agent mentioned this option in the app. I've bookmarked it. Thanks for responding!

Official Employee

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2.8K Messages

I am very glad to hear that information was helpful. If you have any further questions we are happy to assist you from here.

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Visitor

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3 Messages

My gateway is bridge mode.  I never setup the WiFi on the gateway because WiFi (and routing, ports 2-4, among other things) are disabled in bridge mode.  At some point access the gateway via a web browser was disabled.  I cant get to it via the app.  The screens indicated here (https://www.xfinity.com/support/articles/admin-tool-access) are not showing up.  All I get is "You're online  No outages found"

Official Employee

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4.1K Messages

Thanks for confirming those details, @S3th64. What gateway are you currently using? Are you using a separate router?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Visitor

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3 Messages

CGM4981COM.  Yes separate router.

Visitor

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3 Messages

6 months ago

You're failing to see the issue and your product.

When the modem is in bridge mode most features of the mobile app will not work.  Uninstall/reinstall will not work.

Comcast updated the firmware on the modem at some point locking me (and others) out of the web UI.  That is I cant get the modems management page in a browser.

What I want is a fix from the comcast side.

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