Visitor
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4 Messages
customer service needs massive improvement
Here is my recent direct message, which is simply a continuation of a lengthy direct message thread relating to the many problems I’ve had with Xfinity that resulted from me simply wanting to update my new address (I did not move. The address simply changed.) “New problem! I did not cancel my FREE Peacock subscription. Please put it back on my account!!! I cannot believe how much of my time your company has wasted. Please get this done "yesterday"!!!!!"
This was their response: “We ask that you first start any Xfinity Forum interaction by posting your concern in the most appropriate related public board. From there you will start receiving responses right away. Sometimes you may receive a reply from an employee, but more likely, you will receive assistance from another Comcast customer. If you do receive a reply from an employee, they will invite you to send us a direct message if needed. We ask that you please refrain from sending any employee, our XfinitySupport team, or any Xfinity Forum user an unsolicited direct message. Sending unsolicited direct message is a violation of both our Xfinity Forum Guidelines and our Xfinity Forum Acceptable Use Policy. Please remember, by having an account and utilizing these forums, you have already agreed to the rules, policies, and guidelines contained within those documents as well as any other posted documents throughout the community.”
You probably don’t want to see my response to that nonsense.
Okay, community of users, who can fix this for me?
Accepted Solution
XfinityThomasB
Official Employee
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2.5K Messages
12 days ago
Thank you very much for the public post user_d179f5.
Can you try these steps and let me know if you were able to activate Peacock Premium?
1. Log in to your account on xfinity.com, then open Xfinity Assistant: xfinity.com/xfinityassistant
2. Click Activate Now on the banner that states, "Your Peacock subscription is ready for activation." If you don't see the banner, try typing in "Peacock Premium Activation".
3. You will be redirected to Peacock, so you will want to finish activation on the Peacock site.
Note: You must use the primary email address associated with your Xfinity ID to redeem this Peacock offer. If you use another email address, the system won’t recognize the offer as valid.
After activating in the Xfinity Assistant, you will want to finish the set-up via Peacock by doing the following:
1. Visit https://www.peacocktv.com/ and click “Sign In”
2. Enter the email address and password associated with your Peacock account (this may be the same login as Xfinity, it may not be. If you have multiple email addresses, I would try them all. You can also select “I don’t know my password” if necessary.)
3. After signing in, you will be able to confirm if you have access to the site. (You can do additional double-checks on account as well by clicking “Account,” navigating to “Plans & Payment”, and confirming monthly charges = $0.00)
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user_d179f5
Visitor
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4 Messages
12 days ago
Not working. I get redirected to Frequently Asked Questions.
Additionally, when I try to reply to XfinityThomas B, I get an error message.
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