Visitor
•
1 Message
I need a battery backup for my XF Pro
It should be stated much more obvious that the cellular option on the XF Pro will NOT work in both cases a network or a power outage; hence even if I have power at the house, BUT comcast is down, it will not be connected with the back up battery.
Which is $60…
and for this i see that I need to send a question and then I will be directed to a DM?!


XfinityThomasA
Official Employee
•
3.7K Messages
2 hours ago
I understand you have concerns regarding the battery, and I'd be happy to help. Let's work together and explore the best path toward a resolution. Please send us a Direct Message.
On a Desktop:
Make sure you’re logged into the forums.
Click the Direct Message icon in the top-right corner of the page.
Click the New Conversation icon to start a message.
Note: If the New Conversation icon is disabled, go to Profile Settings, uncheck “Opt Out from Direct Messaging,” and click Save.
In the “To:” field, type “Xfinity Support” and select the Xfinity Support handle with the blue checkmark to send your message.
On a Mobile Device:
Make sure you’re logged into the forums.
Tap the New Conversation icon.
In the “To:” field, type “Xfinity Support” and tap the Xfinity Support handle with the blue checkmark to send your message.
0
0