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user_898721
20th Anniversary celebration
1st Reply
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14 Messages

Friday, April 4th, 2025

MLB TV as part of comcast package

Subscribed to 2025 MLB extra innings which has worked fine until today. Now I am no longer connected and need to subscribe. How to troubleshoot?

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4 months ago

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XfinityDemitrius

Official Employee

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2.1K Messages

5 months ago

Hey @user_898721, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the MLB Extra Innings channels. I would be more than happy to offer my assistance looking into this further for you.

 

The MLB Extra Innings channels were part of a free preview that expired on April 3rd. Are the channels successfully working now after you spoke with a representative? You may be able to order online on our MLB Extra Innings web portal by Clicking Here.

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user_898721

Visitor

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14 Messages

The problem has been solved but I had to order it twice. The first time, a couple weeks ago I ordered it through the TV (agreeing to the payment terms) and the second time through the rep. 

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5 months ago

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XfinityDemitrius

Official Employee

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2.1K Messages

Glad to hear that everything has been resolved and is working. I hope you enjoy the season @user_898721. Would there happen to be anything more we could assist you with today? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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5 months ago

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user_898721

Visitor

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14 Messages

No. Channels work jnow. Just waiting to see if I was double billed.

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5 months ago

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XfinityDemitrius

Official Employee

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2.1K Messages

I am glad to hear that everything is working @user_898721. I do not believe you will be double charged as we are unable to add charges if the service was already on the account. The system won't allow it as it sees that you are subscribed. I would like to thank you for choosing Xfinity and hope the season is full of highlights for you.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 months ago

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markdl1

Visitor

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1 Message

5 months ago

Having the same problem. Thought it auto-renewed from last year. Watched Spring Training games and the first week of Braves losses. Tuned in tonight and it says, "This Requires a Subscription". Directs me to Xfinity.com/UpgradeTV. I went there and get an error message. Help!

4

user_898721

Visitor

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14 Messages

Went through agent. Even after indicating I had paid for the programming for 2025 about 3 weeks ago, she indicated they had no record of payment. So I paid again, and will watch my bill for potential duplicate charges. MLB working again.

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5 months ago

Sofiasmom

Regular Visitor

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7 Messages

Exact same issue but I can't get through to an agent! Last night I waited for a call back for 2 1/2 hours. Nothing. I called again and waited on hold for 45 minutes and gave up. 30 years as a customer and never have been treated so terribly. Still no access and still getting error messages. I don't know what else to do? What other MLB services have you looked at, if any?

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5 months ago

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XfinityLinda

Official Employee

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2.1K Messages

@markdlynch Thanks for connecting with us here. MLB subscription doesn't auto-renew. If you need assistance adding it, please post your question publicly. This will open a ticket in our system for assistance.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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5 months ago

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XfinityChristy

Official Employee

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2.3K Messages

 

Sofiasmom, hello, and thank you for reaching out via our Xfinity Community Forums. I am incredibly sorry you're experiencing this frustrating issue, and even more so that you've had such a terrible time trying to get through to us. Waiting for hours and then being on hold for so long, only to give up, is absolutely unacceptable. I completely understand your frustration, especially after being a loyal customer for 30 years. You deserve much better than this, and I sincerely apologize for the inconvenience and stress this has caused.

It sounds like you're dealing with the same subscription issue as the other customer, and I can only imagine how disappointing it is to miss out on the games you were looking forward to. It's not right that you're getting error messages and unable to access your MLB subscription.

 

I want to do everything I can to help you get this resolved. We need to get your subscription activated, and those error messages cleared up. To do that, could you please send me a direct message with your full name and address? I'll look into this for you and do my best to get you back to enjoying the games as quickly as possible, and I'll make sure your concerns are addressed.

 

To send a "Direct Message" message:

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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5 months ago

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