Double charged

Hello, 

I have been trying to resolve a credit card charge from Xfinity for some time now.  The charge was applied to my card on 6/1/25.   

I have so far done the following: 

Called Xfinity several times, they have always said it would be corrected and to this date has not. 

Tried Xfinity chat, useless! 

Gone into the store, and an [Edited: "Personal Information"] was sent by the store to someone, still no response from Xfinity. 

I disputed the charge on my CC and it wasn't resolved.  I have since opened another dispute claim with them. 

This all started when I went into the store to purchase a new phone and trade in my old one.  I purchased the phone on the payment plan and then was charged full price on my credit card later.  I have been making the monthly payments since that time.  At the time, I gave my old phone to the representative to return. 

I don't understand why this $938.32 has not been credited to my card.  It seems simple to me.   

I would appreciate any assistance in this matter as the charge on my card will become due on 9/1.   

I have also attached several documents to support these transactions.   

Thank you, 

Jamie

  

If anything else is needed, please let me know. 

  

  

  

Sent from Samsung Galaxy smartphone.