Visitor
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1 Message
Return
I am trying to return my old box but the only option for return is the new box that was sent to me. So how can I send the old equipment back
Visitor
•
1 Message
I am trying to return my old box but the only option for return is the new box that was sent to me. So how can I send the old equipment back
Official Solution
XfinityJessie
Administrator
•
5.1K Messages
6 days ago
@user_0137a7
Welcome to the Xfinity Forum and thank you for posting your question here. Should you need to return your rented equipment, there are a few ways to do so (all free of charge).
OPTION ONE: ONLINE WITH PREPAID SHIPPING LABEL
Initiate your return online and send your equipment back with a prepaid UPS shipping label.
OPTION TWO: UPS STORE
Stop by a UPS Store.
OPTION THREE: XFINITY STORE OR COMCAST SERVICE CENTER
Visit us at an Xfinity Store or Comcast Service Center.
Additional information about returning equipment can be found here: https://www.xfinity.com/support/articles/returning-your-equipment
If you need additional assistance returning your equipment, please let us know here.
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