Xfinity xFi Gateways are all-in-one devices that deliver whole-home WiFi coverage, fast Internet speed and the ability to control your home network - for the ultimate connected experience. Earlier generations of xFi Gateways are "dual band," meaning that they broadcast two separate radio bands for

For an overview of the xFi website (xfinity.com/myxFi) and the app for mobile devices, see our web and mobile app article. For tips on managing your home network, see personalizing your home network with xFi.     Restarting an xFi Gateway If you are experiencing home WiFi c

***Created by our Community Experts***     If using Windows 10's new browser EDGE, you will need to do the following to set your homepage.   Select More (…) on the address bar, then Settings. Under Open with, select A specific page or page

***Created by our Community Experts***   You can still IMPORT your favorites in EDGE.     Go into Edge's settings, at the bottom click on View Favorite Settings,   Turn ON the Show The Favorites Bar, and then select your old browser and click on IMPORT.  This will

***Created by our Community Users***   We see many questions in the forums regarding port forwarding, so I have put together a primer to try to help those who are new to the concept.   WARNING: Port Forwarding exposes devices on your LAN to the Internet. If you DO NOT NEED to port f

Question I have no Internet access. I've noticed that the US and DS buttons on the modem are blinking, which they didn't do before. What does this mean?   Answer  ***Created by our Community Experts***   The modem's lights are a visual indication of its current statu

***Created by our Community Experts***   EXPORT Identity Safe Data If you use Identity Safe, before you uninstall NSS you will want to go into Settings > Identity Protection > Log into Identity Safe by clicking on Configure (if not already logged-in) You will be interested in the

***Created by our Community Experts*** If you think your computer is infected. The first thing to do is scan your computer completely with your Antivirus and Anti Spyware programs. Be sure to save the logs. They are valuable if further help is needed.    Communities that can assist with

Help secure your devices, your personal information, and your family against online threats with easy-to-use Internet security tips. Print a copy for easy reference. The risks are real, but the solution is clear. Security Tips DON’T BE FOOLED BY SOCIAL ENGINEERING Social engineering is the art

As an Xfinity customer, you can use your Xfinity ID (email, mobile, username) to access your account information online through My Account.The type of information and settings that you can access depends on your user role type, which the primary user can set when inviting additional users to th

Ports on the internet are like virtual passageways where data can travel. All information on the internet passes through ports to get to and from computers and servers. When a certain port is known to cause vulnerability to the security and privacy of your information, Xfinity blocks it to protect y

Ready to get started using your Comcast email? No problem. Our web-based Xfinity Connect page comes setup and ready for you to use. But if you prefer using an email program instead, these settings will have you up and running in no time! Please note: We do not support the use of port 25 for sendin

Choosing either POP or IMAP can impact the way you access and manage your email. Note:To learn more about using third-party email clients (e.g., Outlook, Apple Mail, Thunderbird, etc.) to access your Comcast.net email address, please seeEnable/Disable Third-Party Client Access to Comcast.net Email -

To better protect email and Xfinity credentials from being compromised, customers who use a third party email application (Outlook, Apple Mail, Thunderbird, etc.) through a POP connection are now required to use a secure mail server and can no longer utilize POP Port 110. While POP will still be sup

Using a VPN connection with Xfinity Internet is just one of the many benefits for Comcast customers. xFi Complete customers can enable Advanced Security on the go through the Xfinity app and benefit from safe browsing and data protection (Xfinity VPN). For more information, see the Advanced Securit

Question How does the Xfinity Internet Data Usage Plan work? Answer   The 1.2 Terabyte Internet Data Usage Plan provides you with 1.2 Terabytes (TB) of Internet data usage each month as part of your monthly Xfinity Internet service. If you choose to use more than 1.2 TB in a month, we will

Question: How do I get a second IP address for my modem?   Answer:    ***Created by our Community Experts*** Some modems or gateways have the ability to be configured with multiple IPv4 addresses for each of their ethernet ports. However, because of the declining number of publ

***Created by our Community Experts***       Xfinity Forums Troubleshooting page: https://forums.xfinity.com/t5/Your-Home-Network/Xfinity-Internet-Connection-Troubleshooting-Tips/td-... Reddit: r/Comcast_Xfinity https://www.reddit.com/r/Comcast_Xfinity/wiki/knowledgeba

***Created by our Community Experts*** As of January 1, 2021 NortonLifeLock and Comcast have terminated their partnership in relation to Norton Security Online and Norton Security Suite. An email communication has been sent out by Comcast to all the Comcast customers explaining this change. As a

Xfinity xFi Advanced Security delivers a smarter, more personalized security solution for your home network. From computers and mobile phones to home security cameras and smart thermostats, Advanced Security protects all of your connected devices for added peace of mind. Advanced Security is availa