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Thu, Aug 10, 2017 6:00 AM

ANSWERED: How to download and get started with the Xfinity Home App?

Download and Install the Xfinity Home App

The Xfinity Home app is available for Apple (iPhone, iPad or iPod touch) and Android (phone or tablet) devices.

Would you like a preview?  The   Xfinity Home app demo  can be viewed from your phone or computer.

What You'll Need
  • Xfinity ID and password
  • Apple (iOS 11+) or Android (OS 6+) device


Installing the App

  1. Access the App Store (Apple) or Google Play (Android) from your device.
  2. Install the Xfinity Home app.
  3. Once the app is installed, tap the app icon and sign in using your Xfinity ID and password.




Getting Started with the Xfinity Home App

The Xfinity Home app keeps you connected and in control of your Xfinity Home system. While the look and feel of the app varies depending on your device, the functions and features are the same.

Would you like a preview?  The   Xfinity Home app demo  can be viewed from your phone or computer. If you already have the app, you can   Take a Tour  anytime from the   More menu.

What You'll Need


See an Overview of Your System

Sign in  to the Xfinity Home app.

The top area of the   Overview  screen shows the armed status of your system.

When there are system alerts, an   Alerts icon (a triangle around an exclamation point) appears in the top right of the screen. Tap the icon to view the alerts.

Scroll down the   Overview screen to see live video from your Camera, current information about your devices and recent system activity.
Overview Screen of the XFINITY Home app for mobile devices
Tap the icons on the bottom bar for quick navigation.

Manage Your Zones and Sensors

Scroll down the   Overview  screen and tap   Zones & Sensors  to view all of your Sensors, including Motion Sensors, Door/Window Sensors and Water Detectors.

The   Security Sensors  screen shows you the status of each Sensor, such as whether a door or window is open or closed.
Security Sensors screen with status of each sensor displaying

If there are any problems associated with a Sensor, you'll see an alert.

Tap the Sensor name to see details for that Sensor.

On the   Device Settings  screen, you can turn the Sensor on or off. If you turn off a Sensor, it won't trigger an alarm and no rules you have set up for the Sensor will run. You can also   rename a Sensor  from the   Device Settings  screen.
Device Settings screen with Sensor is active turned on


Manage Your Cameras

Thumbnail images from your Cameras are displayed on the   Overview  screen.
  1. Scroll down to view Cameras in your system.
  2. Tap a Camera image to manage the Camera.
  3. The Camera screen shows a live view from the Camera.
  4. Tap View Saved in Activity to view your saved videos and pictures.
  5. On the Activity screen, tap All Activity to open the filter menu, then tap Cameras.
    All Activity screen
  6. Saved pictures and videos are organized by date and time, with the most recent picture or video at the top. Tap a picture to see a larger image or tap a video to view a recording.
    Cameras screen with pictures and videos organized by time and date. 
  7. On the picture/video screen:
    • Tap the download icon (down arrow) to download the picture/video to your mobile device.
      Note: Videos and pictures are only saved in your account for 30 days. If you want to keep them longer, download them!
    • Tap the share icon to share the picture/video with other people via text message or another app.
    • Tap the trash icon to delete the picture/video.
      Photo has been selected and download, share and trash icons are in the bottom right corner.
Did You Know?  You can also manage your saved pictures and videos   in your Subscriber Portal.


Manage Your Rules

Rules help you manage your system, saving you time and effort. They are incredibly flexible, customized commands that you use to automate your system, telling it what to do, at what times, on what days, and in response to what events.

On the   Overview  screen, tap the   Automation  icon to see the rules that you've created for your system.
XFINITY Home app for mobile devices - Automation screen with created rules displayed.
Learn more about rules:  what they are, what they can do for you, examples and more!


Manage Your Scenes

Scenes let you control multiple devices with a single command. You can use scenes to organize tasks by time of day, such as Good Morning; by activity, such as Leaving; or however you choose!

On the   Overview screen, tap the   Automation icon to see the scenes that you've created for your system.
Automation screen with created scenes displayed.
To learn more about scenes, what they are, and what they can do for you, read about   Managing Scenes.

Check Your System Alerts

On the   Overview screen, tap the   Alerts icon to view your system alerts. The red circle on top of the icon indicates the current number of active system alerts.
Alerts icon.

Try to   resolve an alert  as soon as possible. If you need more help, see the   Xfinity Home Help & Support site  for troubleshooting information or call 1-800-xfinity.


Sign Out of the App

On the   Overview screen, tap the   More  icon at the bottom of the screen, then tap   Sign Out.




Additional Resources:
I am an Official Xfinity Employee.
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