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Thursday, August 10th, 2017 1:00 PM

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ANSWERED: How to Prevent an Xfinity Home False Alarm

False alarms can pull first responders away from real emergencies, cost you monetarily through fines from local authorities and create a public nuisance. Keep these tips handy to prevent false alarms in your Xfinity Home system.

Tips to prevent false alarms

  • Know your system.
    • Read the Getting Started guides to get comfortable with how your system works.
    • Hold a training session to make sure that everyone with a key knows how to arm, disarm and cancel the alarm.
  • Keep your contact information current.
    • Provide at least two Call to Verify and two Call to Notify numbers that will be contacted in case of an alarm. You can set up text alerts as well.
    • You can update your contact numbers in the Xfinity Home app.
    • It's important to save the Central Monitoring Station's phone number (1-844-382-9363) to each of the phones that are listed on your account to help you quickly identify and answer any Monitoring Station calls.
  • Know your Central Monitoring Station passcode.
    • In the event of an alarm, expect a call from the Central Monitoring Station. Provide your passcode so they know it's a false alarm.
      • Choose a passcode that's easy for you to remember, and easy for the Central Monitoring Station to understand.
      • Make sure everyone in your family knows the passcode.
    • Learn more about changing and setting your central station passcode with Xfinity Home.
  • Keep areas around Motion Detectors clear.
    • Keep fans, heaters, plants, curtains and seasonal decorations away from Motion Detectors.
  • Change batteries in Sensors and Detectors as soon as you get a low battery alert.
    • Don't ignore low battery alerts from your Sensors. Failing batteries can cause false alarms.
    • It's a good idea to keep spare batteries handy and change them immediately.
    • Learn how to replace the batteries for your Xfinity Home devices.
  • Notify us if something changes.
    • Contact us if you remodel your home or think your system is not functioning properly. Please let us know when you receive your permit number (where required).

Additional information

Visit our Online Support Center to find common solutions and self-help options, troubleshoot or manage your account and more.

The easiest way to manage and troubleshoot your Xfinity experience is with the Xfinity app! Download it for free from Google Play or the App Store, or text "APP" to 266278.

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​​Additional Resources​​

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​​https://www.xfinity.com/support/articles/cancel-a-false-alarm​​

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​​https://www.xfinity.com/hub/smart-home/prevent-false-alarms-home-security-system-smoke-detectors​​

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​​https://www.xfinity.com/hub/smart-home/home-security-tips-room-by-room​​

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