ANSWERED: How to Prevent an Xfinity Home False Alarm

​Tips for Preventing False Alarms​

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• ​Know your system. ​
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  • ​Read the Getting Started guides to get comfortable with how your system works. Hold a training session to make sure that everyone with a key knows how to arm, disarm and cancel the alarm.​
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• ​Keep your contact information current. ​
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  • ​Provide at least two​​ ​​Call to Verify​​ ​​and two​​ ​​Call to Notify​​ ​​numbers that will be contacted in case of an alarm. You can set up text alerts as well.​
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  • ​You can update your contact numbers in the​​ ​​Xfinity Home app​​.​
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  • ​It's important to save the Central Monitoring Station's phone number (1-844-382-9363) to each of the phones that are listed on your account to help you quickly identify and answer any Monitoring Station calls.​
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• ​Know your Central Monitoring Station passcode. ​
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  • ​In the event of an alarm, expect a call from the Central Monitoring Station. Provide your passcode so they know it's a false alarm. Choose a passcode that's easy for you to remember, and easy for the Central Monitoring Station to understand. Also, make sure everyone in your family knows the passcode.​
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  • ​Learn more about​​ ​​changing and setting your central station passcode​​ ​​with Xfinity Home.​
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• ​Keep areas around Motion Detectors clear. ​
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  • ​Keep fans, heaters, plants, curtains and seasonal decorations away from Motion Detectors.​
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• ​Change batteries in Sensors and Detectors as soon as you get a low battery alert. ​
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  • ​Don't ignore low battery alerts from your Sensors. Failing batteries can cause false alarms. It's a good idea to keep spare batteries handy and change them immediately. Learn how to​​ ​​replace the batteries​​ ​​for your Xfinity Home devices.​
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• ​Notify us if something changes. ​
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  • ​Contact us​​ ​​if you remodel your home or think your system is not functioning properly. Please let us know when you receive your permit number (where required).​
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