CCJessie1's profile

Retired Employee

 • 

5.9K Messages

Thursday, August 10th, 2017 1:00 PM

Closed

ANSWERED: How to Replace the Batteries in Your Xfinity Home Devices?

When some devices' batteries begin to expire, a low-battery alert displays on:

  • The Xfinity Home app and your touchscreen if you subscribe to Xfinity Home Pro Protection.
  • The Xfinity app if you subscribe to Xfinity Home Self Protection.

Replace the battery within two weeks of receiving the alert.

If you receive a low battery alert within 30 days of device installation, please contact us.

Batteries can be purchased online at Battery Junctionor at local retail stores.

Contact us if you need assistance troubleshooting your battery issue. If we determine there is a problem with the battery, we may send you a replacement battery free of charge.

See devices below for the type and number of batteries required. Follow the links to device-specific battery replacement instructions.

What you'll need:

  • Xfinity Home Pro Protection or Self Protection
  • Access to your Xfinity Home devices
  • Access to the Xfinity Home app or touchscreen if you subscribe to Pro Protection
  • Access to the Xfinity app if you subscribe to Self Protection
  • Small flathead screwdriver
  • Small Phillips-head screwdriver
  • Replacement batteries
  • Two-sided tape (for certain Wireless Keypads and Sensors)

Difficulty

Medium

Help protect our environment: Please properly recycle your discarded batteries and don't put them in the trash. For your convenience, batteries are accepted for recycling at various locations. Please check call2recycle.org or call 1-800-8-Battery (1-800-822-8837) to find a recycling location near you.

Door lock

KWIKSET SMARTCODE

910 TOUCHPAD ELECTRONIC DEADBOLT LOCK

Kwikset SmartCode 910 Touchpad Electronic Deadbolt Locks

Learn how to replace the batteries in your Kwikset 910 Lock.

912 TOUCHPAD ELECTRONIC LEVER LOCK

Kwikset SmartCode 912 Touchpad Electronic Lever Lock

Learn how to replace the batteries in your Kwikset 912 Lock.

914 TOUCHPAD ELECTRONIC DEADBOLT LOCK

Kwikset SmartCode 914 Touchpad Electronic Deadbolt Lock

Learn how to replace the batteries in your Kwikset 914 Lock.

916 TOUCHSCREEN ELECTRONIC DEADBOLT LOCK

Kwikset SmartCode 916 Touchscreen Electronic Deadbolt Lock

Learn how to replace the batteries in your Kwikset 916 Lock.

YALE ASSURE LOCKS

PUSH BUTTON DEADBOLT (YRD216)

Yale YRD216 Lock

Learn how to replace the batteries in your Yale YRD216 Lock.

TOUCHSCREEN DEADBOLT (YRD226)

Yale YRD226 Lock

Learn how to replace the batteries in your Yale YRD226 Lock.

KEY FREE TOUCHSCREEN DEADBOLT (YRD246)

Yale YRD246 Lock

Learn how to replace the batteries in your Yale YRD246 Lock.

SL KEY FREE TOUCHSCREEN DEADBOLT (YRD256)

Yale YRD256 Lock

Learn how to replace the batteries in your Yale YRD256 Lock.

Door and window sensor

Take a look at your door and window sensor and the photos below to find out which set of instructions apply to your sensor model.

In all sensor models, the sensor is the large piece of the device that's usually attached to your window or door frame. The sensor magnet is the small piece of the device that is usually attached to the door or window itself.

Did you know? When you open a door and window sensor to replace the battery, and you subscribe to Xfinity Home Pro Protection, your system will alert you that the sensor is being tampered with. Don't worry, the tamper alert will clear when you reassemble the sensor to the base or replace the battery cover.

LDHD2AZW DOOR/WINDOW SENSOR

LDHD2AZW Door/Window Sensor

Learn how to replace batteries in the LDHD2AZW.


XHS2-SE, XHS2-TY, OR XHS2-UE DOOR/WINDOW SENSOR

XHS2-SE or XHS2-TY Door/Window Sensor.

Battery Type: 1 CR2450, 3V

Learn how to replace batteries in the XHS2-SE, XHS2-TY, or XHS2-UE.

SERCOMM SZ-DWS04 DOOR/WINDOW SENSOR

Sercomm SZ-DWSO4 Door/Window Sensor.

Learn how to replace batteries in your Sercomm SZ-DWS04 Door/Window Sensor.

VISONIC MCT-340 SMA DOOR/WINDOW SENSOR

Visonic MCT-340 Door/Window Sensor.

Learn how to replace batteries in your Visonic MCT-340 Door/Window Sensor.

VISONIC MCT-320 SMA DOOR/WINDOW SENSOR

Visonic MCT-320 Door/Window Sensor.

Learn how to replace batteries in your Visonic MCT-320 Door/Window Sensor.

SMC, SMCDW01-Z, OR SMCDW02-Z DOOR/WINDOW SENSORS

SMC Door/Window Sensor.

Learn how to replace batteries in your SMCDW01-Z or SMCDW02-Z Door/Window Sensor.

Glass break sensor

Did you know? When you open a Glass Break Sensor to replace the battery, your Xfinity Home system will alert you that the Sensor is being tampered with. Don't worry, the tamper alert will clear when you reassemble the Sensor to the base or replace the battery cover.

SMC SMCGB01-Z OR SMC SMCGB02-Z GLASS BREAK SENSOR

SMC Glass Break Sensor.

Learn how to replace batteries in your SMC Glass Break Sensor.

Keychain Remote

SMC KEYCHAIN REMOTE

SMC Keychain Remote.

Learn how to replace batteries in your SMC Keychain Remote.

HITRON HT-KF1 KEY FOB

Hitron HT-KF1 key fob

Learn how to replace batteries in your Hitron key fob.

Motion sensor

Take a look at your motion sensor and the photos below to find out which set of instructions apply to your sensor model.

Did you know? When you open a motion sensor to replace the battery, your Xfinity Home system will alert you that the sensor is being tampered with. Don't worry, the tamper alert will clear when you reassemble the sensor to the base or replace the battery cover.

XHS1-TY, XHS1-UE MOTION SENSOR, OR UEHM2AZ0/H74470BA00-0004

XH S1-TY Motion Sensor.

Learn how to replace your batteries in your Tyco XHS1-TY, XHS1-UE, or UEHM2AZ0/H74470BA00-0004 Motion Sensor.

VISONIC NEXT K85 MOTION SENSOR

Visonic Motion Sensor.

Learn how to replace batteries in your Visonic NEXT K85 Motion Sensor.

SMC MOTION SENSORS

SMC Motion Sensor.

Learn how to replace batteries in your SMC SMCMT01-Z or SMCMT03-Z Motion Sensor.

VISONIC TARGETED MOTION SENSOR

Visonic Targeted Motion Sensor.

Learn how to replace your batteries in your Visonic CLIP Motion Sensor.

Panel Replacement Module (PRM)

ALULA REHP1AZ0 PANEL REPLACEMENT MODULE

Alula REHP1AZ0 Panel Replacement Module

The Alula PRM requires a technician to replace the battery. If a low battery alert occurs, it should resolve within 24 hours of power being restored to the PRM. If the alert doesn't resolve, please contact us to schedule a technician visit.

Smoke detector

Take a look at your smoke detector and the photos below to find out which set of instructions apply to your model.

Did you know? When you open a smoke detector to replace the battery, your Xfinity Home system will alert you that the sensor is being tampered with. Don't worry, the tamper alert will clear when you reattach the sensor to the base.

VISONIC MCT-427 SMA SMOKE DETECTOR

Visonic MCT-427 SMA Smoke Detector.

Learn how to replace batteries in your Visonic Smoke Detector.

SMC SMCSM01-Z OR SMC SMCSM02-Z SMOKE DETECTOR

SMC SMCSM01-Z Smoke Detector.

Learn how to replace batteries in the SMCSM01-Z or SMCSM02-Z Smoke Detector.

Thermostat

Take a look at your thermostat and the photos below to find out which set of instructions apply to your thermostat model.

CENTRALITE THERMOSTAT

Centralite Thermostat.

Learn how to replace batteries in your CentraLite Thermostat.

HOMEWORKS THERMOSTAT

Homeworks Thermostat.

Learn how to replace batteries in your RTCOA CTS30S Thermostat.

ZEN THERMOSTAT

Zen Thermostat

Learn how to replace batteries in your Zen Thermostat.

Water detector

Did you know? When you open a water detector to replace the battery, your Xfinity Home system will alert you that the sensor is being tampered with. Don't worry, the tamper alert will clear when you reassemble the sensor to the base.

VISONIC MCT-550 SMA WATER DETECTOR

Visonic Water Detector.

Learn how to replace batteries in your Visonic Water Detector.

Wireless keypad

Take a look at your wireless keypad and the photos below to find out which set of instructions apply to your keypad model.

SMC SMCWK01-Z WIRELESS KEYPAD

Watch SMC's battery replacement video.

SMC SMCWK01-Z Wireless Keypad.

Learn how to replace batteries in your SMC Keypad.


CENTRALITE WIRELESS KEYPAD

Centralite Wireless Keypad.

Learn how to replace batteries in your CentraLite Keypad.


TCH XHK1-TC OR UEI XHK1-UE WIRELESS KEYPAD

UEI Wireless Keypad.

Learn how to replace batteries in your TCH XHK1-TC or UEI XHK1-UE Keypad.

Additional information

Visit our Online Support Center to find common solutions and self-help options, troubleshoot or manage your account and more.

The easiest way to manage and troubleshoot your Xfinity experience is with the Xfinity app! Download it for free from Google Play or the App Store, or text "APP" to 266278.

​ ​

FAQs

How do I know if the batteries in my devices are working?
When it comes to batteries, no news is good news.

When a device's battery begins to expire, a low-battery alert displays on the Xfinity Home app, and if you have Pro Protection, on your touchscreen.

I just noticed that one of my devices has a low battery. How much time do I have to replace it?
Generally, you have about four to six weeks to replace a low battery, but how long the battery lasts depends on several things, including temperature, WiFi signal strength and how often a sensor is triggered.

For example, the battery in a door sensor that is regularly opened and closed will drain faster than one on a window that is rarely opened. To be on the safe side, it's best to replace batteries within two weeks of the low-battery notification.

What happens if the battery dies completely?
A device with a dead battery can't communicate.

For example, if the battery in a door sensor is dead, it won't tell the system when the door is opened. You won't be able to use the Xfinity Home app or the touchscreen to see if it's closed.

More importantly, if you have Pro Protection, you won't be able to arm your system without bypassing the door zone. See Arm or disarm your Xfinity Home system.

Where can I get replacement batteries?
Replacement batteries are available at most retail stores where batteries are normally sold or you can order them online at batteryjunction.com/xfhbatteryContact us if you need assistance troubleshooting your battery issue. If we determine there is a problem with the battery, we may send you a replacement battery free of charge.

How do I install new batteries? Will I set off my alarm?
It's very important to make sure your Xfinity Home system is disarmed before changing the batteries in your device. For step-by-step instructions, see Xfinity Home — Replacing batteries in your devices.






​​Additional Information​​

​​https://www.xfinity.com/support/articles/battery-faq​​

​​https://www.xfinity.com/support/articles/xh-device-battery-replacement​​

​​https://www.xfinity.com/support/articles/xh-troubleshooting​​

No Responses!
forum icon

New to the Community?

Start Here