ANSWERED: How to Replace the Batteries in Your Xfinity Home Devices?
When some devices' batteries begin to expire, a low-battery alert displays on the Xfinity Home app and, if you have Xfinity Home Secure, on your touchscreen. Replace the battery within two weeks of receiving the alert.
If you receive a low battery alert within 30 days of device installation, please contact us.
Batteries can be purchased online at Battery Junction or at local retail stores. See devices below for the type and number of batteries required. Follow the links to device-specific battery replacement instructions. Contact us is you need assistance troubleshooting your battery issue. If we determine there is a problem with the battery, we may send you a replacement battery free of charge. Follow the links to device-specific battery replacement instructions.
What You'll Need
- Xfinity Home
- Access to your Xfinity Home devices
- Access to the Xfinity Home app or touchscreen
- Small flathead screwdriver
- Small Phillips-head screwdriver
- Replacement batteries
- Two-sided tape (for certain Wireless Keypads and Sensors)
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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