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Thu, Aug 10, 2017 1:00 PM

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ANSWERED: How to Replace the Batteries in Your Xfinity Home Devices?

Replace the Batteries in Your Xfinity Home Devices


When some devices' batteries begin to expire, a low-battery alert displays on the Xfinity Home app and, if you have Xfinity Home Secure, on your touchscreen. Replace the battery within two weeks of receiving the alert.


If you receive a low battery alert within 30 days of device installation, please contact us.



Batteries can be purchased online at Battery Junction or at local retail stores. See devices below for the type and number of batteries required. Follow the links to device-specific battery replacement instructions. Contact us is you need assistance troubleshooting your battery issue. If we determine there is a problem with the battery, we may send you a replacement battery free of charge. Follow the links to device-specific battery replacement instructions.



What You'll Need

  • Xfinity Home
  • Access to your Xfinity Home devices
  • Access to the Xfinity Home app or touchscreen
  • Small flathead screwdriver
  • Small Phillips-head screwdriver
  • Replacement batteries
  • Two-sided tape (for certain Wireless Keypads and Sensors)

Difficulty
Medium



Help Protect Our Environment:
Please properly recycle your discarded batteries and don't put them in the trash. For your convenience, batteries are accepted for recycling at various locations. Please check call2recycle.orgor call 1-800-8-Battery (1-800-822-8837) to find a recycling location near you.



For full directions on replacing your Xfinity Home device batteries, please see here: 

https://www.xfinity.com/support/articles/battery-faq

https://www.xfinity.com/support/articles/xh-device-battery-replacement

https://www.xfinity.com/support/articles/xh-troubleshooting

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