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ANSWERED: How to install Xfinity Stream App on Smart TVs

Question

 

Can the Xfinity Stream App be installed on a Smart TV?

 

Answer

 

Learn how to activate the Xfinity Stream apps on LG, Samsung and Xumo Smart TVs.

Note: Your Xfinity TV and Internet services must be installed prior to using the Xfinity Stream App on your Smart TV.

Getting Started

You'll need to create an LG or Samsung account and link it to your compatible Smart TV before downloading the Xfinity Stream app. See detailed instructions on how to create an account and link a device for LG and Samsung.

For Xumo Smart TVs, the Xfinity Stream app is already installed. If you're an Xfinity TV customer, you just need to link it to your Xfinity ID and password during setup. If you only have Xfinity Internet, you’ll need to add Xfinity TV service to watch Xfinity Stream on your Xumo TV.

Note: If you have two or more linked Xfinity accounts, see How To Link, Unlink, and Switch Between Multiple Xfinity Accounts for instructions on how to set the right default/primary account.

LG TV Setup

The Xfinity Stream app is available on the following LG Smart TVs:
  • 2023 TVs.
  • 2022 TVs.
  • 2021 TVs.
  • 2020 TVs, including support for models with the new software version WebOSTV 5.0.
  • 2019 TVs.
  • 2018 TVs.

The Xfinity Stream app is no longer available on 2017 LG TVs. Learn more.

Follow these steps to determine your LG TV model and software version:
  1. Make sure your LG Smart TV is connected to the internet.
  2. Press the Home button on your remote to bring up the main menu.
  3. Go to Settings > All Settings > Support.
    • Or, for older software, go to Settings > All Settings > General > About This TV.
  4. From this page, you can:
    • See your software version and choose to install updates if they’re available.
    • See your model number.
      • Note: The model number can also be found on the back of your LG Smart TV.

Next, follow these steps to add the Xfinity Stream app to your compatible LG Smart TV:
  1. Make sure your LG Smart TV is connected to the internet.
  2. Press the Home button on your remote to bring up the main menu.
  3. Scroll right or left until you reach the LG Content Store.
  4. Select Apps & Games at the top of the page.
  5. Select the Xfinity Stream app.
  6. Click Install.
  7. Once the installation is complete, select Launch to start using the Xfinity Stream app.
  8. When asked, register your device and sign in with your Xfinity ID and password.

Note: The LG Magic Remote cursor and wheel functionality are not currently supported on the Xfinity Stream app. Use the up-down-left-right arrows to navigate and press the center of the wheel to make selections.

Samsung TV Setup

The Xfinity Stream app is available on the following Samsung Smart TVs:
  • 2023 TVs.
  • 2022 TVs.
  • 2021 TVs.
  • 2020 TVs (no minimum software version) All QLED and UHD Models.
  • 2019 TVs (no minimum software version).
  • 2018 TVs with minimum software version T-KTM2AKUC 1131.9.
  • 2018 TVs with minimum software version T-KTM2LAKUC 1131.9.
  • 2018 TVs with minimum software version T-KTSUAKUC.
  • 2018 TVs with minimum software version T-KTSNAKUC 1131.9.

The Xfinity Stream app is no longer available on 2017 Samsung TVs.Learn more.

Follow these steps to determine your Samsung TV model and software version:
  1. Make sure your Samsung Smart TV is connected to the internet.
  2. Press the Smart Hub button on your Smart Control remote to go to the Samsung Home screen.
  3. Scroll to and select the Settings icon (gear to the right).
  4. Arrow down to Support.
  5. Arrow right, then down, then select About this TV.
  6. From here, you'll see the Model Code, Serial Number, Software Version, etc.

Next, follow these steps to add the Xfinity Stream app to your compatible Samsung Smart TV:
  1. Make sure your Samsung Smart TV is connected to the internet.
  2. Press the Smart Hub button on your Smart Control remote to go to the Samsung Home screen.
  3. Scroll to and select Apps.
  4. Select the Magnifying Glass icon.
  5. Enter Xfinity Stream using the on-screen keyboard and select Done.
  6. Select the Xfinity Stream app and then choose Download.
  7. Once installation is complete, select Open to start using the Xfinity Stream app.
  8. When asked, register your device and sign in with your Xfinity ID and password.

Xumo TV Setup

The Xfinity Stream app is available on all Xumo Smart TVs if you subscribe to Xfinity TV. All you need to do is sign in with your Xfinity ID and password.

Learn more about navigating and watching the Xfinity Stream app on your Xumo TV.

Activation

  1. Launch the app.
    • If your Smart TV hasn't been activated, you'll see the welcome screen.
  2. Select Sign in to continue. (If your Smart TV has already been activated, you'll see the main menu.)
    Screenshot of the Xfinity Stream Sign in screen.

  3. The sign in screen will appear on your Smart TV with two ways to sign in: enter an activation code or scan the QR code.
    Screenshot of the sign in page where you can either enter an activation code on the left or scan the QR code on the right.

    • On another device (like a mobile phone, tablet or laptop – not from your Smart TV), go to xfinity.com/authorize to continue the activation process.
  4. From the web browser on your second device (not the Smart TV), enter the six-digit code provided from the Xfinity Stream app.
    The Activation code field is at the center, and below it is a blue Continue button.

  5. Still from the web browser, enter your Xfinity ID and password. Then, select Sign In.
    Enter your username and password, then click the blue Sign In button.

  6. The web browser will show a Success! message, notifying you that your Smart TV has been activated.
    Screenshot of the confirmation screen with Success! message.

    • The activation screen on the Xfinity Stream app will update shortly.
  7. After your Smart TV has been successfully activated, you'll see the Welcome to Xfinity Stream message with the Terms of Activation. 
    Screenshot of the Welcome message and Terms of Activation. The Yes button is white and centered beneath the Terms of Activation. The No thanks option is below the Yes button.

    • "Welcome to Xfinity Stream! At this time, you will not incur any equipment charges for using this device with your Xfinity service. All pricing is subject to change upon customer notification. By activating you acknowledge that Comcast may, at its discretion, provide complimentary access to TV networks for periods of time and those networks may air programming with an R or TV-MA rating. You can always restrict access to programming using the parental Control settings in Xfinity Stream."
    • "Terms of Activation. By activating, you agree that you want to enable cloud DVR technology to access your Xfinity subscription on additional supported devices like computers and tablets, as well as the TV connected to your set-top DVR via Comcast's network. If subscribed to X1 DVR with cloud technology, your acceptance also confirms that when you record programs on your set-top DVR you also want to save and store them automatically in Comcast's network in several formats to (1) enable you to play them back (and navigate within them) on additional supported devices like computers and tablets, as well as the TV connected to your set-top DVR, and (2) optimize the video and audio quality of your viewing experience during playback."
    • Read the terms and select Yes to accept and continue.
    • If you select No Thanks, you'll be taken back to the first step of the activation process (the welcome screen).
  8. Next, name your device and select Confirm.
    Screenshot of the prompt that asks you to,

    • The device name is used to help with troubleshooting as well as any future device management settings.
  9. You'll see the main menu and you're ready to begin using the app!
    Screenshot of the Xfinity Stream main menu with options to watch Live TV or Saved programs, Browse what's available, Search for something specific, or access your Settings.

Note:If you're having issues activating the Xfinity Stream app for your Smart TV and have two or more linked Xfinity accounts, learn how to solve the error message.

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