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Friday, December 28th, 2018 9:00 AM

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ANSWERED: How to determine if you will be subject to Xfinity Early Termination Fees (ETF)

***Created by our Community Experts***

 

 

If your Services are subject to a minimum term agreement, and you terminate all or any portion of the Services under the minimum term agreement before the end of the minimum term, you may be charged an early termination fee. Review your minimum term agreement for additional details.

 

  • If you move to a Comcast serviceable area, and transfer service, you are not charged.
  • If you move to a Comcast serviceable area, and do not sign up for service, then the ETF would apply.
  • If you move to a non-Comcast serviceable area, then the ETF does apply.
  • If it is an active duty military deployment, then the ETF will be waived when you send documentation.
  • If the account holder is deceased, the ETF will be waived upon receiving a death certificate or obituary.
  • If you downgrade service, then the ETF will not apply.
  • If you have a Double/Triple Play and remove all but one service, then the ETF will not apply.

 

 

Not sure if you are under a contract?

Find Your Legal Agreements and Contract

To find the contract or legal agreement you're looking for, simply visitLegal Agreements and Contract. You may be directed to log in first.

Screenshot of the Legal Documents page with the User Level Agreements displayed.

You can also:

  1. Log in to your Xfinity account.
  2. Click on the Account (person) icon in the top right.
  3. Select Account and Identity.
    Mobile screenshot of the customer's account with the city, state, and ZIP code at the top and a Switch account link below. Below that, there are tabs for Billing, Account and Identity, Move to new address, and Support. At the bottom, there are buttons to Check Email or Check Voicemail.

  4. Scroll down to LEGAL AGREEMENTS AND CONTRACTS and select Legal agreements.
    Screenshot of the Legal Agreements and Contracts page with tabs for Legal agreements and Order agreements.

  5. You'll see a list of your legal documents.

Additional Information

https://www.xfinity.com/support/articles/my-account-find-contract

https://www.xfinity.com/policies

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