XfinityJessie's profile

Administrator

 • 

4.7K Messages

Thu, Aug 10, 2017 1:00 PM

Closed

ANSWERED: Getting Started with the Xfinity Home Touchscreen

Learn how to manage your Xfinity Home system using the touchscreen – the control center that offers simple touch navigation and an easy-to-use interface. Arm and disarm your system, view live video from your cameras, change settings on devices such as Lights and Thermostats, and much more.

What You'll Need

  • Xfinity Home
  • Access to your Xfinity Home Station or touchscreen controller
  • Your Master Keypad Code (to access some features)


Difficulty
Easy

What Does Your Home Screen Look Like?
If your Home screen looks similar to the ones below, you're in the right place! If not, see Getting Started.
Left screen has time and weather. Right screen has disarmed symbol.

Quick Control Buttons

Xfinity Home Stations have a Home button (gray triangle) on top of the frame to return to your Home screen.
Xfinity Home station front, with gray triangle on the top.

Touchscreen Controllers that look like the one below have a Home button (gray circle) on the lower-right side of the frame.
Touchscreen with gray circle button on bottom right.

Touchscreen Controllers that look like the one below have quick control buttons at the bottom and right side to provide easy access to certain functions.
Touchscreen with buttons at bottom and right.

For the buttons on the front panel, from left to right:

  • Return to the Home screen.
  • Open the alphanumeric keypad. (Not currently used by Xfinity Home)
  • Return to the Home screen.
  • Send an emergency police alarm to the Central Monitoring Station.

For the buttons on the right side, from top to bottom:

  • Enter sleep mode, which turns off the screen display. Tap the screen to exit sleep mode.
  • Change the volume.

Built-In Microphone and Camera

Some touchscreens have built-in microphones and cameras which aren't currently enabled. Learn about microphone and camera privacy.

Home Screen

Your Home screen is determined by your touchscreen model. All screens provide a visible and audible alert when a sensor is triggered while the system is armed or when an environmental sensor (such as a smoke detector) is activated.

The Home screen below is the main display for our Home Station and newer Touchscreen Controller. The Security icons provide an at-a-glance overview of your system's security status.
Main home screen with time and weather on bottom left.

Swipe left or right to open the camera Home screen or the Weather Home screen. Swipe up to access the Dashboard. Learn more about the Dashboard.
Left is camera home screen. Right is weather home screen.

The Home screen below is the main display for our legacy touchscreen controller. The screen is divided into three sections: Navigation Bar, Security Status Area and Footer.
Touchscreen Home screen.

NAVIGATION BAR

The Navigation bar displays at the top of the Home screen.

  • The Dashboard icon (four squares) opens the Dashboard screen, where you can see the current statuses of your system devices and manage your devices.
  • The Notification icon alerts you with a blue dot when there is a problem with the system power, connection, communication or sensors. Tap the icon to view a list of trouble messages. You can snooze the notification for four hours; however, the notification will reappear until the problem is fixed.
  • The Weather icon, when tapped, displays current weather details and a five-day forecast.
  • The Activity icon (clock), when tapped, provides a view of recent events.
  • The Settings icon (gear) opens additional options for display, volume control, security, devices, accessibility, help & support and sleep mode.


Can't Access Settings? Settings are disabled when your system is armed.

SECURITY STATUS AREA

The Security Status area in the middle of the Home screen provides an at-a-glance overview of your system's security status. For more information about status icons, see the Security Features.


FOOTER AREA

The Footer area at the bottom of the Home screen contains an Emergency icon that enables you to sound an immediate audible alarm and to send an emergency police alarm to the Central Monitoring Station.

Dashboard

The Dashboard screen shows your system's current armed status and lists the types of devices installed in your system. From here, you can:

  • Arm and disarm your security system.
  • Sound an immediate audible alarm and send an emergency police alarm to the Central Monitoring Station.
  • View live video from cameras.
  • Turn devices on and off and view detailed device information.
    Dashboard screen with green Disarmed symbol and device options on right.

Security Features

The Security Status icons provide an at-a-glance overview of your system's security status.

  • Green: The system is disarmed and is ready to be armed. Tap to open the Arm System screen, where you can arm your system and bypass individual sensors.
  • Red: The system is armed and in the armed mode (away, stay or night). Tap to disarm your system.
  • Gray: The system is disarmed and is not ready to be armed. Tap to open the Arm System screen, where you can see which sensors are preventing your system from being armed, bypass individual sensors and arm the system.
  • Countdown Timer: The system is counting down the number of seconds before arming becomes active. Tap Cancel to cancel the arming process.
  • A sensor has been triggered while the system is armed, and the entry delay has begun. Enter your keypad code to cancel the alarm process.
    Alarm screen with keypad code on the right.


The Arm System screen is where you:

  • Arm your system
  • Access the Bypass Options screen to bypass individual sensors.

To open the Arm System screen when your system is disarmed, tap the Disarmed icon or the Security shield on the Home or Dashboard screen.
Security shields on the left for Stay, Away and Night. Keypad on the right.

For more information on security features, see the following:

Managing Devices

Use the Dashboard and Settings options to manage your system devices.

LIGHTS AND APPLIANCES


THERMOSTATS


LOCKS

Managing Cameras

Use the Dashboard screen to view live video from the cameras controlled by your system.

  1. Depending on your Home screen, swipe up to open the Dashboard or tap the Dashboard icon (four squares on the upper left).
  2. On the Dashboard screen, tap Cameras.
  3. If you have only one camera, live video from that camera displays. If you have multiple cameras, a smaller picture from each camera is displayed. Tap a camera image to view live video from that camera.
    Controller camera screens. One displaying a driveway; other is view from garage door.

Camera feeds are displayed in the order the cameras were installed. Although you can't set a primary camera, the touchscreen remembers the last camera you viewed and will default to that camera view until you swipe to a different camera.

Use the Dashboard screen and Settings options to manage your cameras.

Managing Sensors and Detectors

Some security devices must be professionally installed by a Comcast technician, including:

  • Motion Sensors
  • Door/Window Sensors
  • Water Detectors
  • Smoke Detectors
  • Other special devices

On the touchscreen, you can view sensor statuses, bypass sensors, and change the order in which sensors appear in your system.

To see sensor statuses and bypass them:

  • When the system is disarmed, on the Dashboard, tap the Security shield.
  • If the system is ready to be armed, the Arm System screen displays. Tap View Zones. If the system is not ready to be armed, you'll go directly to the Bypass Options screen.
  • The Bypass Options screen shows the status of each sensor, such as whether a door or window is open or closed. If there's an error associated with a sensor, you'll see an alert under it. Tap Bypass to have the system bypass (ignore) a sensor. When bypassed, the sensor won't trigger an alarm and no rules you have set up for the sensor will run.

Touchscreen Controller System Bypass Options Screen

To see a history of sensor activity, see View Events and Notifications.

To change the order in which sensors appear in your system, see Changing the Sensor Display Order.

Customizing

Some aspects of the touchscreen can be customized. You can configure some screen settings and the screensaver, change sound and audible feedback settings, change the language to Spanish or set a brief hold on functionality, so that you can clean the display.

CHANGING SOUND AND DISPLAY SETTINGS

You can change the following settings:

  • Sounds: Sounds made when certain events occur and sound volume.
  • Display: Units of measurement and time format.
  • Home Screen: The type of information shown on your Home screen.
  • Language: Language used on the touchscreen.

CHANGING THE SENSOR DISPLAY ORDER

To change the order in which sensors display on various screens:

  1. Depending on the Home screen, swipe up to open the Dashboard (if applicable), tap the gear icon, then tap Security.
  2. Enter your Master Keypad Code.
  3. On the Categories screen, tap Sensors & Zones.
  4. On the Sensors & Zones screen, tap Change Zone Order.
  5. On the Change Zone Order screen, tap Up and Down to move a sensor up or down one position in the list. Tap To Top to move a sensor to the top of the list.
    Change Zone Order screen with list of options.
  6. When you're finished, tap Return To Menu.

Sleep Mode

To put the touchscreen in sleep mode and blank out the display:

  1. Depending on your Home screen, swipe up to open the Dashboard (if applicable), tap the gear icon, then tap Sleep Mode.
  2. Tap anywhere on the display to exit sleep mode.

Cleaning the Screen

When you need to clean the touchscreen display:

  1. Depending on your Home screen, swipe up to open the Dashboard (if applicable), tap the gear icon, then tap Display.
  2. Tap Clean Screen.
  3. Enter your Master Keypad Code.
  4. Tap Start Cleaning.


The display locks for 30 seconds, so that you can clean it without activating anything when you touch the screen.

Viewing Account Information

You can't change your account information from the touchscreen, but you can view it.

To view your Xfinity account information:

  1. Depending on your Home screen, swipe up to open the Dashboard (if applicable), tap the gear icon, then tap Security.
  2. Enter your Master Keypad Code.
  3. On the Categories screen, tap Advanced Settings.
  4. On the Advanced Settings screen, tap Account Information.
  5. Review your account information. When you're finished, tap Return To Menu.

Troubleshooting

Two advanced settings - Connectivity and Reboot TouchScreen - should only be used if you're having problems with your touchscreen. Learn more at:

 

For additional information about using your Xfinity Home Touchscreen see here: https://customer.xfinity.com/help-and-support/home-security/touchscreen-getting-started-unified/

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
No Responses!
forum icon

New to the Community?

Start Here