ANSWERED: Getting Started with the Xfinity Home Touchscreen

​​​​​Learn how to manage your Xfinity Home system using the touchscreen – the control center that offers simple touch navigation and an easy-to-use interface. Arm and disarm your system, view live video from your cameras, change settings on devices such as Lights and Thermostats, and much more.​​​​​

​​​​​What You'll Need​​​​​

​​​​​ ​ ​ ​ ​ ​
• ​​​​​Xfinity Home​​​​​
​ ​ ​ ​ ​ ​ ​ ​ ​ ​
• ​​​​​Access to your Xfinity Home Station or touchscreen controller​​​​​
​ ​ ​ ​ ​ ​ ​ ​ ​ ​
• ​​​​​Your Master Keypad Code (to access some features)​​​​​
​ ​ ​ ​ ​ ​​​​​

​​​​​Difficulty​​​​​

​​​​​Easy​​​​​

​​​​​What Does Your Home Screen Look Like?​​​​​

​​​​​If your​​​​​​​​​​ ​​​​​​​​​​Home​​​​​​​​​​ ​​​​​​​​​​screen looks similar to the ones below, you're in the right place! If not, see​​​​​​​​​​ ​​​​​​​​​​Getting Started​​​​​​​​​​.​​​​​

​​​​​Quick Control Buttons​​​​​

​​​​​Xfinity Home Stations have a ​​​​​​​​​​Home ​​​​​​​​​​button (gray triangle) on top of the frame to return to your ​​​​​​​​​​Home ​​​​​​​​​​screen.​​​​​


​​​​​Touchscreen Controllers that look like the one below have a ​​​​​​​​​​Home ​​​​​​​​​​button (gray circle) on the lower-right side of the frame.​​​​​


​​​​​Touchscreen Controllers that look like the one below have quick control buttons at the bottom and right side to provide easy access to certain functions.​​​​​


​​​​​For the buttons on the front panel, from left to right:​​​​​

​​​​​ ​ ​ ​ ​ ​
• ​​​​​Return to the​​​​​​​​​​ ​​​​​​​​​​Home​​​​​​​​​​ ​​​​​​​​​​screen.​​​​​
​ ​ ​ ​ ​ ​ ​ ​ ​ ​
• ​​​​​Open the alphanumeric keypad. (Not currently used by Xfinity Home)​​​​​
​ ​ ​ ​ ​ ​ ​ ​ ​ ​
• ​​​​​Return to the​​​​​​​​​​ ​​​​​​​​​​Home​​​​​​​​​​ ​​​​​​​​​​screen.​​​​​
​ ​ ​ ​ ​ ​ ​ ​ ​ ​
• ​​​​​Send an emergency police alarm​​​​​​​​​​ ​​​​​​​​​​to the Central Monitoring Station.​​​​​
​ ​ ​ ​ ​ ​​​​​

​​​​​For the buttons on the right side, from top to bottom:​​​​​

​​​​​ ​ ​ ​ ​ ​
• ​​​​​Enter sleep mode, which turns off the screen display. Tap the screen to exit sleep mode.​​​​​
​ ​ ​ ​ ​ ​ ​ ​ ​ ​
• ​​​​​Change the volume.​​​​​
​ ​ ​ ​ ​ ​​​​​

​​​​​Built-In Microphone and Camera​​​​​

​​​​​Some touchscreens have built-in microphones and cameras which aren't currently enabled. ​​​​​​​​​​Learn about microphone and camera privacy​​​​​​​​​​.​​​​​

​​​​​Home Screen​​​​​

​​​​​Your ​​​​​​​​​​Home ​​​​​​​​​​screen is determined by your touchscreen model. All screens provide a visible and audible alert when a sensor is triggered while the system is armed or when an environmental sensor (such as a smoke detector) is activated.​​​​​

​​​​​The ​​​​​​​​​​Home ​​​​​​​​​​screen below is the main display for our Home Station and newer Touchscreen Controller. The ​​​​​​​​​​Security ​​​​​​​​​​icons provide an at-a-glance overview of your system's security status.​​​​​


​​​​​Swipe left or right to open the camera ​​​​​​​​​​Home ​​​​​​​​​​screen or the ​​​​​​​​​​Weather Home ​​​​​​​​​​screen. Swipe up to access the ​​​​​​​​​​Dashboard​​​​​​​​​​. Learn more about the ​​​​​​​​​​Dashboard​​​​​​​​​​.​​​​​


​​​​​The ​​​​​​​​​​Home ​​​​​​​​​​screen below is the main display for our legacy touchscreen controller. The screen is divided into three sections: Navigation Bar, Security Status Area and Footer.​​​​​

​​​​​NAVIGATION BAR​​​​​

​​​​​The Navigation bar displays at the top of the Home screen.​​​​​

​​​​ ​ ​ ​​ ​ ​ ​​

​ ​
• ​​​​​The​​​​​​​​​​ ​​​​​​​​​​Dashboard​​​​​​​​​​ ​​​​​​​​​​icon (four squares) opens the Dashboard screen, where you can see the current statuses of your system devices and manage your devices.​​​​​
​ ​ ​ ​ ​ ​ ​ ​ ​ ​
• ​​​​​The​​​​​​​​​​ ​​​​​​​​​​Notification​​​​​​​​​​ ​​​​​​​​​​icon alerts you with a blue dot when there is a problem with the system power, connection, communication or sensors. Tap the icon to view a list of trouble messages. You can snooze the notification for four hours; however, the notification will reappear until the​​​​​​​​​​ ​​​​​​​​​​problem is fixed​​​​​​​​​​.​​​​​
​ ​ ​ ​ ​ ​ ​ ​ ​ ​
• ​​​​​The​​​​​​​​​​ ​​​​​​​​​​Weather​​​​​​​​​​ ​​​​​​​​​​icon, when tapped, displays current​​​​​​​​​​ ​​​​​​​​​​weather details​​​​​​​​​​ ​​​​​​​​​​and a five-day forecast.​​​​​
​ ​ ​ ​ ​ ​ ​ ​ ​ ​
• ​​​​​The​​​​​​​​​​ ​​​​​​​​​​Activity​​​​​​​​​​ ​​​​​​​​​​icon (clock), when tapped, provides a view of recent events.​​​​​
​ ​ ​ ​ ​ ​ ​ ​ ​ ​
• ​​​​​The​​​​​​​​​​ ​​​​​​​​​​Settings​​​​​​​​​​ ​​​​​​​​​​icon (gear) opens additional options for display, volume control, security, devices, accessibility, help & support and sleep mode.​​​​​
​ ​ ​ ​ ​ ​​​​​

​​​​​Can't Access Settings?​​​​​​​​​​ Settings are disabled when your system is armed.​​​​​

​​​​​SECURITY STATUS AREA​​​​​

​​​​​The ​​​​​​​​​​Security Status​​​​​​​​​​ area in the middle of the ​​​​​​​​​​Home​​​​​​​​​​ ​​​​​​​​​​screen provides an at-a-glance overview of your system's security status. For more information about status icons, see the ​​​​​​​​​​Security Features​​​​​​​​​​.​​​​​

​​​​​FOOTER AREA​​​​​

​​​​​The ​​​​​​​​​​Footer​​​​​​​​​​ ​​​​​​​​​​area at the bottom of the ​​​​​​​​​​Home​​​​​​​​​​ ​​​​​​​​​​screen contains an ​​​​​​​​​​Emergency​​​​​​​​​​ ​​​​​​​​​​icon that enables you to sound an immediate audible alarm and to ​​​​​​​​​​send an emergency police alarm​​​​​​​​​​ to the Central Monitoring Station.​​​​​

​​​​​Dashboard​​​​​

​​​​​The ​​​​​​​​​​Dashboard ​​​​​​​​​​screen shows your system's current armed status and lists the types of devices installed in your system. From here, you can:​​​​​

​​​​​ ​ ​ ​ ​ ​
• ​​​​​Arm and disarm your security system.​​​​​
​ ​ ​ ​ ​ ​ ​ ​ ​ ​
• ​​​​​Sound an immediate audible alarm and​​​​​​​​​​ ​​​​​​​​​​send an emergency police alarm​​​​​​​​​​ ​​​​​​​​​​to the Central Monitoring Station.​​​​​
​ ​ ​ ​ ​ ​ ​ ​ ​ ​
• ​​​​​View live video from cameras.​​​​​
​ ​ ​ ​ ​ ​ ​ ​ ​ ​
• ​​​​​Turn devices on and off and view detailed device information.​​​​​
  
​ ​ ​ ​ ​ ​​​​​

​​​​​Security Features​​​​​

​​​​​The ​​​​​​​​​​Security Status​​​​​​​​​​ icons provide an at-a-glance overview of your system's security status.​​​​​

​​​​​ ​ ​ ​ ​ ​
• ​​​​​Green:​​​​​​​​​​ ​​​​​​​​​​The system is disarmed and is ready to be armed. Tap to open the​​​​​​​​​​ ​​​​​​​​​​Arm System​​​​​​​​​​ ​​​​​​​​​​screen, where you can arm your system and bypass individual sensors.​​​​​
​ ​ ​ ​ ​ ​ ​ ​ ​ ​
• ​​​​​Red:​​​​​​​​​​ ​​​​​​​​​​The system is armed and in the armed mode (away, stay or night). Tap to disarm your system.​​​​​
​ ​ ​ ​ ​ ​ ​ ​ ​ ​
• ​​​​​Gray:​​​​​​​​​​ ​​​​​​​​​​The system is disarmed and is not ready to be armed. Tap to open the​​​​​​​​​​ ​​​​​​​​​​Arm System​​​​​​​​​​ ​​​​​​​​​​screen, where you can see which sensors are preventing your system from being armed, bypass individual sensors and arm the system.​​​​​
​ ​ ​ ​ ​ ​ ​ ​ ​ ​
• ​​​​​Countdown Timer:​​​​​​​​​​ ​​​​​​​​​​The system is counting down the number of seconds before arming becomes active. Tap​​​​​​​​​​ ​​​​​​​​​​Cancel​​​​​​​​​​ ​​​​​​​​​​to cancel the arming process.​​​​​
​ ​ ​ ​ ​ ​ ​ ​ ​ ​
• ​​​​​A sensor has been triggered while the system is armed, and the entry delay has begun. Enter your keypad code to cancel the alarm process.​​​​​
  
​ ​ ​ ​ ​ ​​​​​

​​​​​The ​​​​​​​​​​Arm System​​​​​​​​​​ screen is where you:​​​​​

​​​​​ ​ ​ ​ ​ ​
• ​​​​​Arm your system​​​​​
​ ​ ​ ​ ​ ​ ​ ​ ​ ​
• ​​​​​Access the​​​​​​​​​​ ​​​​​​​​​​Bypass Options​​​​​​​​​​ ​​​​​​​​​​screen to bypass individual sensors​​​​​​​​​​.​​​​​
​ ​ ​ ​ ​ ​​​​​

​​​​​To open the ​​​​​​​​​​Arm System​​​​​​​​​​ screen when your system is disarmed, tap the ​​​​​​​​​​Disarmed​​​​​​​​​​ ​​​​​​​​​​icon or the ​​​​​​​​​​Security shield​​​​​​​​​​ on the ​​​​​​​​​​Home​​​​​​​​​​ or ​​​​​​​​​​Dashboard​​​​​​​​​​ screen.​​​​​


​​​​​For more information on security features, see the following:​​​​​

​​​​​ ​ ​ ​ ​ ​
• ​​​​​Arming and Disarming your System​​​​​
​ ​ ​ ​ ​ ​ ​ ​ ​ ​
• ​​​​​Canceling an Alarm​​​​​
​ ​ ​ ​ ​ ​ ​ ​ ​ ​
• ​​​​​Sending an Emergency Alarm​​​​​
​ ​ ​ ​ ​ ​ ​ ​ ​ ​
• ​​​​​Viewing Events and Notifications​​​​​
​ ​ ​ ​ ​ ​ ​ ​ ​ ​
• ​​​​​Changing Live Notifications Setting​​​​​
​ ​ ​ ​ ​ ​ ​ ​ ​ ​
• ​​​​​Testing Your Alarm​​​​​
​ ​ ​ ​ ​ ​ ​ ​ ​ ​
• ​​​​​Managing Keypad Codes​​​​​
​ ​ ​ ​ ​ ​ ​ ​ ​ ​
• ​​​​​Changing Your Central Station Passcode​​​​​
​ ​ ​ ​ ​ ​​​​​

​​​​​Managing Devices​​​​​

​​​​​Use the ​​​​​​​​​​Dashboard​​​​​​​​​​ and ​​​​​​​​​​Settings​​​​​​​​​​ options to manage your system devices.​​​​​

​​​​​LIGHTS AND APPLIANCES​​​​​

​​​​​ ​ ​ ​ ​ ​
• ​​​​​Installing outlet, lighting or appliance controllers​​​​​
​ ​ ​ ​ ​ ​ ​ ​ ​ ​
• ​​​​​Controlling light switches​​​​​
​ ​ ​ ​ ​ ​ ​ ​ ​ ​
• ​​​​​Controlling outlet, lighting or appliance controllers​​​​​
​ ​ ​ ​ ​ ​ ​ ​ ​ ​
• ​​​​​Renaming​​​​​
​ ​ ​ ​ ​ ​ ​ ​ ​ ​
• ​​​​​Removing​​​​​
​ ​ ​ ​ ​ ​​​​​

​​​​​THERMOSTATS​​​​​

​​​​​ ​ ​ ​ ​ ​
• ​​​​​Managing settings​​​​​
​ ​ ​ ​ ​ ​ ​ ​ ​ ​
• ​​​​​Pairing​​​​​
​ ​ ​ ​ ​ ​ ​ ​ ​ ​
• ​​​​​Renaming​​​​​
​ ​ ​ ​ ​ ​ ​ ​ ​ ​
• ​​​​​Removing​​​​​
​ ​ ​ ​ ​ ​​​​​

​​​​​LOCKS​​​​​

​​​​​ ​ ​ ​ ​ ​
• ​​​​​Locking and unlocking: You can't do this from the touchscreen, but you can from the​​​​​​​​​​ ​​​​​​​​​​Xfinity Home app​​​​​​​​​​.​​​​​
​ ​ ​ ​ ​ ​ ​ ​ ​ ​
• ​​​​​Installing and pairing​​​​​
​ ​ ​ ​ ​ ​ ​ ​ ​ ​
• ​​​​​Renaming​​​​​
​ ​ ​ ​ ​ ​ ​ ​ ​ ​
• ​​​​​Removing​​​​​
​ ​ ​ ​ ​ ​​​​​

​​​​​Managing Cameras​​​​​

​​​​​Use the ​​​​​​​​​​Dashboard ​​​​​​​​​​screen to view live video from the cameras controlled by your system.​​​​​

​​​​​ ​ ​ ​ ​ ​
1. ​​​​​Depending on your​​​​​​​​​​ ​​​​​​​​​​Home​​​​​​​​​​ ​​​​​​​​​​screen, swipe up to open the​​​​​​​​​​ ​​​​​​​​​​Dashboard​​​​​​​​​​ ​​​​​​​​​​or tap the​​​​​​​​​​ ​​​​​​​​​​Dashboard​​​​​​​​​​ ​​​​​​​​​​icon (four squares on the upper left).​​​​​
​ ​ ​ ​ ​ ​ ​ ​ ​ ​
2. ​​​​​On the​​​​​​​​​​ ​​​​​​​​​​Dashboard​​​​​​​​​​ ​​​​​​​​​​screen, tap​​​​​​​​​​ ​​​​​​​​​​Cameras​​​​​​​​​​.​​​​​
​ ​ ​ ​ ​ ​ ​ ​ ​ ​
3. ​​​​​If you have only one camera, live video from that camera displays. If you have multiple cameras, a smaller picture from each camera is displayed. Tap a​​​​​​​​​​ ​​​​​​​​​​camera image​​​​​​​​​​ ​​​​​​​​​​to view live video from that camera.​​​​​
   
   ​​​​​ ​ ​ ​ ​ ​
   ​​​​​ ​ ​ ​ ​ ​
   • ​​​​​Live Video Monitoring (LVM) lets you​​​​​​​​​​ ​​​​​​​​​​create rules​​​​​​​​​​ ​​​​​​​​​​to automatically take pictures and video clips. You can access your saved pictures and videos from your​​​​​​​​​​ ​​​​​​​​​​Subscriber Portal​​​​​​​​​​, the​​​​​​​​​​ ​​​​​​​​​​Xfinity Home app​​​​​​​​​​ ​​​​​​​​​​and the​​​​​​​​​​ ​​​​​​​​​​X1 TV Box​​​​​​​​​​.​​​​​
   ​ ​ ​ ​ ​ ​ ​ ​ ​ ​
   • ​​​​​24/7 Video Recording bookmarks video clips when your camera detects motion and lets you​​​​​​​​​​ ​​​​​​​​​​create custom video clips​​​​​​​​​​.​​​​​
   ​ ​ ​ ​ ​ ​ ​ ​ ​ ​
   • ​​​​​Learn more about which​​​​​​​​​​ ​​​​​​​​​​Xfinity Home video services are available​​​​​​​​​​.​​​​​
   ​ ​ ​ ​ ​ ​​​​​
   ​ ​ ​ ​ ​ ​​​​​
​ ​ ​ ​ ​ ​​​​​

​​​​​Camera feeds are displayed in the order the cameras were installed. Although you can't set a primary camera, the touchscreen remembers the last camera you viewed and will default to that camera view until you swipe to a different camera.​​​​​

​​​​​Use the ​​​​​​​​​​Dashboard​​​​​​​​​​ screen and ​​​​​​​​​​Settings​​​​​​​​​​ options to manage your cameras.​​​​​

​​​​​ ​ ​ ​ ​ ​
• ​​​​​Installing and pairing​​​​​
​ ​ ​ ​ ​ ​ ​ ​ ​ ​
• ​​​​​Renaming​​​​​
​ ​ ​ ​ ​ ​ ​ ​ ​ ​
• ​​​​​Removing​​​​​
​ ​ ​ ​ ​ ​​​​​

​​​​​Managing Sensors and Detectors​​​​​

​​​​​Some security devices must be professionally installed by a Comcast technician, including:​​​​​

​​​​​ ​ ​ ​ ​ ​
• ​​​​​Motion Sensors​​​​​
​ ​ ​ ​ ​ ​ ​ ​ ​ ​
• ​​​​​Door/Window Sensors​​​​​
​ ​ ​ ​ ​ ​ ​ ​ ​ ​
• ​​​​​Water Detectors​​​​​
​ ​ ​ ​ ​ ​ ​ ​ ​ ​
• ​​​​​Smoke Detectors​​​​​
​ ​ ​ ​ ​ ​ ​ ​ ​ ​
• ​​​​​Other special devices​​​​​
​ ​ ​ ​ ​ ​​​​​

​​​​​On the touchscreen, you can view sensor statuses, bypass sensors, and change the order in which sensors appear in your system.​​​​​

​​​​​To see sensor statuses and bypass them:​​​​​

​​​​​ ​ ​ ​ ​ ​
• ​​​​​When the system is disarmed, on the​​​​​​​​​​ ​​​​​​​​​​Dashboard​​​​​​​​​​, tap the​​​​​​​​​​ ​​​​​​​​​​Security shield​​​​​​​​​​.​​​​​
​ ​ ​ ​ ​ ​ ​ ​ ​ ​
• ​​​​​If the system is ready to be armed, the​​​​​​​​​​ ​​​​​​​​​​Arm System​​​​​​​​​​ ​​​​​​​​​​screen displays. Tap​​​​​​​​​​ ​​​​​​​​​​View Zones​​​​​​​​​​. If the system is not ready to be armed, you'll go directly to the​​​​​​​​​​ ​​​​​​​​​​Bypass Options​​​​​​​​​​ ​​​​​​​​​​screen.​​​​​
​ ​ ​ ​ ​ ​ ​ ​ ​ ​
• ​​​​​The​​​​​​​​​​ ​​​​​​​​​​Bypass Options​​​​​​​​​​ ​​​​​​​​​​screen shows the status of each sensor, such as whether a door or window is open or closed. If there's an error associated with a sensor, you'll see an alert under it. Tap​​​​​​​​​​ ​​​​​​​​​​Bypass​​​​​​​​​​ ​​​​​​​​​​to have the system bypass (ignore) a sensor. When bypassed, the sensor won't trigger an alarm and no rules you have set up for the sensor will run.​​​​​
​ ​ ​ ​ ​ ​​​​​

​​​​​To see a history of sensor activity, see ​​​​​​​​​​View Events and Notifications​​​​​​​​​​.​​​​​

​​​​​To change the order in which sensors appear in your system, see ​​​​​​​​​​Changing the Sensor Display Order​​​​​​​​​​.​​​​​

​​​​​Customizing​​​​​

​​​​​Some aspects of the touchscreen can be customized. You can configure some screen settings and the screensaver, change sound and audible feedback settings, change the language to Spanish or set a brief hold on functionality, so that you can clean the display.​​​​​

​​​​​CHANGING SOUND AND DISPLAY SETTINGS​​​​​

​​​​​You can change the following settings:​​​​​

​​​​​ ​ ​ ​ ​ ​
• ​​​​​Sounds​​​​​​​​​​: Sounds made when certain events occur and sound volume.​​​​​
​ ​ ​ ​ ​ ​ ​ ​ ​ ​
• ​​​​​Display​​​​​​​​​​: Units of measurement and time format.​​​​​
​ ​ ​ ​ ​ ​ ​ ​ ​ ​
• ​​​​​Home Screen​​​​​​​​​​: The type of information shown on your​​​​​​​​​​ ​​​​​​​​​​Home​​​​​​​​​​ ​​​​​​​​​​screen.​​​​​
​ ​ ​ ​ ​ ​ ​ ​ ​ ​
• ​​​​​Language​​​​​​​​​​: Language used on the touchscreen.​​​​​
​ ​ ​ ​ ​ ​​​​​

​​​​​CHANGING THE SENSOR DISPLAY ORDER​​​​​

​​​​​To change the order in which sensors display on various screens:​​​​​

​​​​​ ​ ​ ​ ​ ​
1. ​​​​​Depending on the​​​​​​​​​​ ​​​​​​​​​​Home​​​​​​​​​​ ​​​​​​​​​​screen, swipe up to open the​​​​​​​​​​ ​​​​​​​​​​Dashboard​​​​​​​​​​ ​​​​​​​​​​(if applicable), tap the​​​​​​​​​​ ​​​​​​​​​​gear​​​​​​​​​​ ​​​​​​​​​​icon, then tap​​​​​​​​​​ ​​​​​​​​​​Security​​​​​​​​​​.​​​​​
​ ​ ​ ​ ​ ​ ​ ​ ​ ​
2. ​​​​​Enter your Master Keypad Code.​​​​​
​ ​ ​ ​ ​ ​ ​ ​ ​ ​
3. ​​​​​On the​​​​​​​​​​ ​​​​​​​​​​Categories​​​​​​​​​​ ​​​​​​​​​​screen, tap​​​​​​​​​​ ​​​​​​​​​​Sensors & Zones​​​​​​​​​​.​​​​​
​ ​ ​ ​ ​ ​ ​ ​ ​ ​
4. ​​​​​On the​​​​​​​​​​ ​​​​​​​​​​Sensors & Zones​​​​​​​​​​ ​​​​​​​​​​screen, tap​​​​​​​​​​ ​​​​​​​​​​Change Zone Order​​​​​​​​​​.​​​​​
​ ​ ​ ​ ​ ​ ​ ​ ​ ​
5. ​​​​​On the​​​​​​​​​​ ​​​​​​​​​​Change Zone Order​​​​​​​​​​ ​​​​​​​​​​screen, tap​​​​​​​​​​ ​​​​​​​​​​Up​​​​​​​​​​ ​​​​​​​​​​and​​​​​​​​​​ ​​​​​​​​​​Down​​​​​​​​​​ ​​​​​​​​​​to move a sensor up or down one position in the list. Tap​​​​​​​​​​ ​​​​​​​​​​To Top​​​​​​​​​​ ​​​​​​​​​​to move a sensor to the top of the list.​​​​​
   
​ ​ ​ ​ ​ ​ ​ ​ ​ ​
6. ​​​​​When you're finished, tap​​​​​​​​​​ ​​​​​​​​​​Return To Menu​​​​​​​​​​.​​​​​
​ ​ ​ ​ ​ ​​​​​

​​​​​Sleep Mode​​​​​

​​​​​To put the touchscreen in sleep mode and blank out the display:​​​​​

​​​​​ ​ ​ ​ ​ ​
1. ​​​​​Depending on your​​​​​​​​​​ ​​​​​​​​​​Home​​​​​​​​​​ ​​​​​​​​​​screen, swipe up to open the​​​​​​​​​​ ​​​​​​​​​​Dashboard​​​​​​​​​​ ​​​​​​​​​​(if applicable), tap the​​​​​​​​​​ ​​​​​​​​​​gear​​​​​​​​​​ ​​​​​​​​​​icon, then tap​​​​​​​​​​ ​​​​​​​​​​Sleep Mode​​​​​​​​​​.​​​​​
​ ​ ​ ​ ​ ​ ​ ​ ​ ​
2. ​​​​​Tap anywhere on the display to exit sleep mode.​​​​​
​ ​ ​ ​ ​ ​​​​​

​​​​​Cleaning the Screen​​​​​

​​​​​When you need to clean the touchscreen display:​​​​​

​​​​​ ​ ​ ​ ​ ​
1. ​​​​​Depending on your​​​​​​​​​​ ​​​​​​​​​​Home​​​​​​​​​​ ​​​​​​​​​​screen, swipe up to open the​​​​​​​​​​ ​​​​​​​​​​Dashboard​​​​​​​​​​ ​​​​​​​​​​(if applicable), tap the​​​​​​​​​​ ​​​​​​​​​​gear​​​​​​​​​​ ​​​​​​​​​​icon, then tap​​​​​​​​​​ ​​​​​​​​​​Display​​​​​​​​​​.​​​​​
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2. ​​​​​Tap​​​​​​​​​​ ​​​​​​​​​​Clean Screen​​​​​​​​​​.​​​​​
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3. ​​​​​Enter your Master Keypad Code.​​​​​
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4. ​​​​​Tap​​​​​​​​​​ ​​​​​​​​​​Start Cleaning​​​​​​​​​​.​​​​​
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​​​​​The display locks for 30 seconds, so that you can clean it without activating anything when you touch the screen.​​​​​

​​​​​Viewing Account Information​​​​​

​​​​​You can't change your account information from the touchscreen, but you can view it.​​​​​

​​​​​To view your Xfinity account information:​​​​​

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1. ​​​​​Depending on your Home screen, swipe up to open the​​​​​​​​​​ ​​​​​​​​​​Dashboard​​​​​​​​​​ ​​​​​​​​​​(if applicable), tap the​​​​​​​​​​ ​​​​​​​​​​gear​​​​​​​​​​ ​​​​​​​​​​icon, then tap​​​​​​​​​​ ​​​​​​​​​​Security​​​​​​​​​​.​​​​​
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2. ​​​​​Enter your Master Keypad Code.​​​​​
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3. ​​​​​On the​​​​​​​​​​ ​​​​​​​​​​Categories​​​​​​​​​​ ​​​​​​​​​​screen, tap​​​​​​​​​​ ​​​​​​​​​​Advanced Settings​​​​​​​​​​.​​​​​
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4. ​​​​​On the​​​​​​​​​​ ​​​​​​​​​​Advanced Settings​​​​​​​​​​ ​​​​​​​​​​screen, tap​​​​​​​​​​ ​​​​​​​​​​Account Information​​​​​​​​​​.​​​​​
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5. ​​​​​Review your account information. When you're finished, tap​​​​​​​​​​ ​​​​​​​​​​Return To Menu​​​​​​​​​​.​​​​​
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​​​​​Troubleshooting​​​​​

​​​​​Two advanced settings - ​​​​​​​​​​Connectivity​​​​​​​​​​ and ​​​​​​​​​​Reboot Touch Screen​​​​​​​​​​ - should only be used if you're having problems with your touchscreen. Learn more at:​​​​​

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• ​​​​​ ​ ​ ​ ​ ​
  ​​​​​ ​ ​ ​ ​ ​
  • ​​​​​Fixing Trouble Messages​​​​​
  ​ ​ ​ ​ ​ ​ ​ ​ ​ ​
  • ​​​​​Troubleshooting the Touchscreen​​​​​
  ​ ​ ​ ​ ​ ​ ​ ​ ​ ​
  • ​​​​​Troubleshooting Your Touchscreen When It Loses Network Connection​​​​​
  ​ ​ ​ ​ ​ ​ ​ ​ ​ ​
  • ​​​​​Troubleshooting the Xfinity Home Camera​​​​​
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​​​​​Additional Information​​​​​

​​​​​https://customer.xfinity.com/help-and-support/home-security/touchscreen-getting-started-unified/​​​​​