***Updated 7/15/2026***
Whether you're new to Xfinity or a long-time customer, the Xfinity app makes it simple to manage your services, stay connected, and get support — anytime, anywhere.
With the Xfinity app, you can:
- Get 24/7 real-time support for quick troubleshooting.
- Check for outages and get instant updates.
- Pay your bill and manage payment options.
- View your plan details and make changes anytime.
- Activate and manage devices with just a few taps.
Get started
To get started, download the free Xfinity app. All Xfinity customers can use the Xfinity app, except those with Xfinity Prepaid Internet.
Works with:
- Apple (iOS 17.2 or later)
- Android (12.0 or later)
Available features may vary depending on your service type, user role, modem or gateway, and bridge mode settings.
Doesn’t work on Windows and Amazon phones.
Manage Xfinity Services
Manage your Xfinity services easily with the Xfinity app. Each tab helps you quickly access what you need. Access to some features may vary based on your role: Primary, Manager, Member, Viewer, or Guest Mode.
For more on user roles, see Simplified user roles and permissions.
| Primary | Manager | Member | Viewer | Guest Mode* | |
| Overview tab | ✓ | ✓ | ✓ | ✓ | ✓ |
| Manage your plan | ✓ | ✓ | ✗ | ✗ | ✗ |
| View, reschedule, or cancel appointments | ✓ | ✓ | ✗ | ✗ | ✗ |
| Find an Xfinity Retail Store | ✓ | ✓ | ✓ | ✓ | ✓ |
| Chat with Xfinity Assistant | ✓ | ✓ | ✓ | ✓ | ✓ |
| Services tab | ✓ | ✓ | ✓ | ✓ | ✓ |
| See your services | ✓ | ✓ | ✓ | ✓ | ✗ |
| Check internet data usage | ✓ | ✓ | ✗ | ✗ | ✗ |
| View your Xfinity Mobile lines and data usage** | ✓ | ✓ | ✓ (Can view their own device(s) only) | ✓ (Can view their own device(s) only) | ✓ (Can view their own device(s) only) |
| Troubleshoot common issues with the Xfinity Assistant | ✓ | ✓ | ✓ | ✓ | ✓ |
| WiFi tab | ✓ | ✓ | ✓ | ✗ | ✗ |
| View WiFi details and equipment | ✓ | ✓ | ✓ | ✗ | ✗ |
| Troubleshoot connection issues | ✓ | ✓ | ✓ | ✗ | ✗ |
| Manage connected devices | ✓ | ✓ | ✗ | ✗ | ✗ |
| Find Xfinity WiFi hotspots | ✓ | ✓ | ✓ | ✗ | ✗ |
| Home tab | ✓ | ✓ | ✓ | ✗ | ✗ |
| Watch live and recorded videos from your Xfinity Camera | ✓ | ✓ | ✓ | ✗ | ✗ |
| Control smart home devices | ✓ | ✓ | ✓ | ✗ | ✗ |
| Check your Advanced Security status | ✓ | ✓ | ✓ | ✗ | ✗ |
| Account tab | ✓ | ✓ | ✓ | ✓ | ✓ |
| Manage your Xfinity ID and password | ✓ | ✓ | ✓ | ✓ | ✗ |
| View and pay your bill | ✓ | ✓ | ✗ | ✗ | ✗ |
| Manage your Xfinity plan | ✓ | ✓ | ✗ | ✗ | ✗ |
| Activate new devices | ✓ | ✓ | ✗ | ✗ | ✗ |
| Change your notification, security, and privacy settings | ✓ | ✓ | ✓ | ✓ | ✗ |
*Guest Mode (Xfinity app)
If you have an Xfinity Mobile line, you can now access the Xfinity app without signing in. Your phone’s SIM card will let the app know who you are, so you can see some basic information about your line and any device linked to it.
** For more details about what can be done for your Xfinity Mobile services, see Using the Xfinity app to Manage Xfinity Mobile services below.
Using the Xfinity app to manage Xfinity Mobile services
Review the chart below for details of what can be done using the Xfinity app. Access to some features may vary based on your role: Primary, Manager, Member, Viewer, or Guest Mode.
| Primary | Manager | Member | Viewer | Guest Mode* | |
| Services tab | ✓ | ✓ | ✓ | ✓ | ✓ |
| Add a line | ✓ | ✓ | ✗ | ✗ | ✗ |
| Activate devices | ✓ | ✓ | ✓ (Can activate their own device(s) only) | ✗ | ✗ |
| Create & Manage Xfinity IDs | ✓ | ✓ | ✗ | ✗ | ✗ |
| Turn on or off Number Lock | ✓ | ✓ (Can turn the feature on for devices associated with the account) | ✓ (Can turn the feature on for their line) | ✓ (Can turn the feature on for their line) | ✓ (Can turn the feature on for their line) |
| Change data plan | ✓ | ✓ | ✗ | ✗ | ✗ |
| Add/Remove Mexico & Canada Unlimited Pass | ✓ | ✓ | ✓ (Can manage their own device(s) only) | ✗ | ✗ |
| Add/Remove Global Travel Pass | ✓ | ✓ | ✓ (Can manage their own device(s) only) | ✗ | ✗ |
| Change Video Resolution per line | ✓ | ✓ | ✗ | ✗ | ✗ |
| View data usage per line | ✓ | ✓ | ✓ (Can view their own device(s) only) | ✓ (Can view their own device(s) only) | ✓ (Can view their own device(s) only) |
| View call and text history per line | ✓ | ✓ | ✓ | ✓ | |
| View device details | ✓ | ✓ | ✓ (Can manage their own device(s) only) | ✓ (Can manage their own device(s) only) | ✓ (Can manage their own device(s) only) |
| Replace a device | ✓ | ✓ | ✗ | ✗ | ✗ |
| Turn on or off Advanced Security on the Go | ✓ | ✓ | ✓ (Can manage their own device(s) only) | ✓ (Can manage their own device(s) only) | ✓ (Can manage their own device(s) only) |
*Guest Mode (Xfinity app)
If you have an Xfinity Mobile line, you can now access the Xfinity app without signing in. Your phone’s SIM card will let the app know who you are, so you can see some basic information about your line and any device linked to it. It can take up to 10 minutes after activation for this to be available. To get the full app experience, sign in with an Xfinity ID.
If you're an Xfinity Mobile customer trying to use Guest Mode and having trouble accessing the Xfinity app, it could be because your phone has multiple SIM cards. To fix it:
- Make Xfinity Mobile your main SIM, or:
- Sign in with an Xfinity ID.
Need help for your phone? Check out these links:
- Apple: Select your device, then click Set default line for voice, messages, and data.
- Google: Set default SIM for data, calls, and text messages.
- Samsung: Set up your primary SIM.
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