ANSWERED: What is Xfinity Home?

Xfinity Home is a total home security solution that includes professional monitoring and advanced technology, all installed by experts and powered by WiFi from Xfinity.

Named the Best Professionally Installed Pro Protection System by CNET.

"A robust, well-thought-out system that plays nicely with your smart home gear." – CNET, May 8, 2020

Visit Xfinity Home to learn more.

What you'll get

Xfinity Home comes with different options depending on your service tier and equipment package. Equipment choices can include:

• Touchscreen
• Door and window sensors
• Wireless keypad
• Motion detector
• Cameras
  
  

Features can include:

• 24/7 Professional Monitoring: Rest easy knowing there’s 24/7 professional monitoring with fast response time backing you up.
  • Highly trained monitoring specialists can dispatch authorities in the event of a security or smoke alarm.
    • Additional equipment purchase required.
  • Note: Professional monitoring is provided by COPS (Central Office Processing Services) Monitoring.
    • COPS Monitoring is a TMA (The Monitoring Association) five-diamond rated company, providing monitoring service since 1978 with six redundant and load sharing stations throughout the U.S.
• Monitor activity and manage your system from your smartphone on the Xfinity Home app (also available in Spanish).
  • Set rules to receive real-time alerts tailored to you, like when doors and windows are opened.
  • Arm or disarm your system remotely.
  • Review up to a week of uninterrupted recorded video in cloud storage.
    • This requires Pro Protection Plus, data usage and purchase of a compatible camera.
• Better Together with Xfinity: Control your security right from your TV with the Xfinity Voice Remote.
  • Say commands like “Arm my system” or “View Xfinity Home cameras."
• Live Video Monitoring: View your home at any time by streaming live video.
  • Each camera is easy to install.
  • Plus, you can stream live video or view recorded video clips instantly on supported cameras!
• With 24/7 Video Recording, you can view video in real time and quickly scan through several days of video clips that were automatically bookmarked when your cameras detected motion.
• Smart Home: Integrate popular and compatible smart home devices into your system to control everything from one app.
  • Control and schedule lights, thermostats, door locks and more.
    • Additional equipment purchase required.
• Upgrade your existing home security system with Xfinity Home.
  • You can even use your existing equipment.
    • Existing equipment is subject to condition and type.
  • Note: System takeover isn't currently available in Massachusetts.

Learn more by visiting the Xfinity Home website.

What you'll need during installation

• High-speed internet service
  • We recommend a minimum broadband speed of 750 Kbps (.75 Mbps) upload/download.
• A computer with internet access and a web browser
• The username and password for your primary Xfinity account
• The names and phone numbers of the individuals who should be contacted in case of an emergency
• A qualified Authorized Signer present
  • This doesn't need to be the account holder.
  • The Authorized Signer will decide the location and type of equipment installed, and may execute the contract.

Limited warranty

A limited warranty is included with Xfinity Home. This limited warranty covers Xfinity-branded security, monitoring, automation or control devices and equipment that were purchased from or provided by Comcast or that were owned by you that are certified by an Xfinity Home technician and integrated into the Xfinity Home system. For full terms, conditions and restrictions, see the Xfinity Home Warranty Plan.

The following are covered by this limited warranty:

• Xfinity Home devices purchased from Comcast or a Comcast-authorized retailer that have been integrated into your Xfinity Home system.
• Certain security devices that were part of a previous security system that have been certified by an Xfinity Home technician and integrated into the Xfinity Home system.
• The limited warranty provides complete equipment protection coverage for the Xfinity Home system for a one-year period.

The following devices aren't covered by the limited warranty:

• Works with Xfinity devices.
• Batteries.
• Previously owned devices that an Xfinity Home technician determines aren't compatible with the Xfinity Home system.

Support

If you have any questions about or issues with your Xfinity Home system or devices, we have a library of support articles that can help. If you want some one-on-one assistance, you can always contact us.