ANSWERED: What is the Xfinity Stream TV App and How Does It Work

Turn any compatible device into a personal TV with Xfinity Stream – included at no additional charge with your Xfinity service.

Xfinity TV customers can:

• Enjoy your full TV subscription in the home.
• Out of the home, stream up to 250+ live channels including news and sports.
• Manage and watch DVR recordings.
• Watch thousands of Xfinity On Demand shows and movies.
• Download shows and movies for offline viewing.
• Rent or buy movies and shows on any compatible device.
  
  

Xfinity Non-Video customers can:

• Enjoy 20 livestreaming channels.
• Stream thousands of free Xfinity On Demand shows and movies.
  
  

See below for more specific information on:

• Who can use the Xfinity Stream app.
• What devices are compatible.
• What content is available through Xfinity Stream.
• FAQs about Xfinity Stream.
• How to get additional assistance.
  
  

Who Can Use the Xfinity Stream App?

All Xfinity customers can download the Xfinity Stream app or visit the Xfinity Stream portal, log in with their Xfinity ID and password and start enjoying available content.

An Xfinity TV subscription is not required to use the Xfinity Stream app or portal, but different Xfinity services do offer different content. See the What Content is Available through Xfinity Stream section below for more details.

You can also check out what you’ll need to get started with the Xfinity Stream app or portal.

What Devices Are Compatible?

Xfinity Stream is available on:

• Web:
  • Windows and MacOS at xfinity.com/stream with browsers including Safari, Google Chrome, Firefox and Microsoft Edge
• Mobile:
  • iOS devices
  • Android devices
• TVs:
  
  • Xfinity Flex streaming TV Boxes
  • Amazon Fire TV
  • Cast to any TV capable of Google Chromecast or Apple Airplay
  • Apple TV*
  • LG TV*
  • Roku*
  • Samsung Smart TV*
  • Xumo TV*
    
    

*Available in-home only to Xfinity TV customers with internet. Devices not eligible to stream NOW TV content.

Visit each link above to learn more about your specific device. And visit Xfinity Stream App Minimum System Requirements for more details on the compatibility requirements for your device.

To get started downloading the Xfinity Stream app, you can visit the Apple Store, Google Play or Amazon App Store.
  

What Content Is Available Through Xfinity Stream?

Depending on your Xfinity service, subscription type and where you live, you may not have access to all the features and content below.

LIVE TV AND ON DEMAND VIEWING WHILE AT HOME

Xfinity TV customers can:

• Stream all the same channels you get with your TV subscription on any compatible device.
• Access your entire Xfinity On Demand library on any compatible device.
• Download Xfinity On Demand Purchases and watch offline.
  • Download functionality is only available on mobile devices.
    
    

Notes:

• In order to watch your full TV subscription on Xfinity Stream, you’ll need to be on your Xfinity WiFi network.
• Pay per view (PPV) is not available to stream.
  
  

Xfinity Non-Video customers can:

• Enjoy 20 livestreaming channels.
• Stream free Xfinity On Demand shows and movies.
  
  

TV GO CHANNELS STREAMING AND ON DEMAND VIEWING OUTSIDE YOUR HOME 

Xfinity TV customers can:

• Stream up to 250+ TV Go Channels.
• Watch up to tens of thousands of On Demand shows and movies on the go.
  
  

Xfinity Non-Video customers can:

• Enjoy 20 livestreaming channels.
• Stream free Xfinity On Demand shows and movies.
  
  

Note: TV Go Channels are streamed and downloaded over the internet and will count against Xfinity Internet data or cellular data usage.

CLOUD-BASED DVR SERVICE

Xfinity TV customers with cloud-based DVR service can:

• Schedule and manage recordings from any compatible device.
• Stream DVR recordings from anywhere.
• Download DVR recordings and purchases and watch offline.
  • Download functionality is only available on mobile devices.
    
    

Notes:

• Standard data charges apply when downloading and using the app when not connected to the internet.
• Xfinity On Campus customers must be connected to their On Campus WiFi network to access live TV and Xfinity On Campus streaming.

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Get Started With the Xfinity Stream App

Learn how to access the Xfinity Stream app, register your mobile device and use the mobile app's main features. Understand the differences between programs you can watch when using your in-home Xfinity network versus another wireless internet network or cellular connection.

Note:We'll give you a tour using the Apple version of the mobile app. The process is essentially the same for the Android mobile app, but the steps or screens may be slightly different.

WHAT YOU'LL NEED TO STREAM PROGRAMS

• Be an Xfinity customer.
  • If you just ordered Xfinity TV service and are waiting for equipment to be installed in your home, you canstream a popular selection of live sports, news, and On Demand shows and moviesincluded with your Xfinity TV service.
• Your device must have an active internet connection through WiFi or a 3G/4G cellular network,
  • Using a cellular network may incur data charges. Check your wireless provider's rate plan for details.
• A mobile device that meets theXfinity Stream app System Requirementsor an eligible Xfinity Flex streaming TV Box.
• YourXfinity ID and password.
  
  

In addition to the above, you’ll need the following:

To watch	You'll need
Live or On Demand out-of-home	Xfinity TV service with any Internet connection. Note:Using a mobile wireless network may incur data charges. Check your wireless provider’s rate plan for details.
Live TV or On Demand while connected to your in-home Xfinity network	Xfinity TV and Internet service. Note:Some content may only be available while connected to your in-home network. Learn more about Xfinity On Demand restrictions.
Your completed cloud-based DVR recordings in or out of your home	Xfinity X1, Choice TV with Xfinity Flex, Xfinity Instant TV or Xfinity On Campus service, or a customer-owned TV Box as your primary outlet. Note:DVR customers with non-X1 TV Boxes do not have access to Cloud DVR service.

Notes:

• The channels or programs you want to watch must be included in your subscription package.
  • E.g., your subscription must include HBO for you to view or download HBO programs.
• Some Xfinity Stream portal features may vary by subscription type.
• Select paid content (such as a pay per view events and some X1 subscription services) isn't available in the apps.
  
  

Difficulty
Easy

Use the Xfinity Stream App for the First Time on Your Mobile Device

1. Download the Xfinity Stream app from theApple App Store, theGoogle Play Storeor theAmazon App Store.
2. Open the Xfinity Stream app on your mobile device and tapGet Started.
   
   
   
3. The first time you open the mobile app on a specific device, you'll need to register the device on your account. Enter your Xfinity ID and password, then tapContinue.
   • You only need to register this device once.
     • On future visits, the mobile app will recognize this device and you won't need to sign in again.
   • Forgot your Xfinity ID or password?
     • Tap the links provided.
   • If you're a student with Xfinity On Campus service:
     • TapSign in as a Student.
     • Select your school from the drop-down list.
     • Sign in using your school's login credentials.
4. TapYesto accept the terms of activation.
   
   

See Xfinity Stream on Fire TV Overview for additional Fire TV information, including activation instructions.

Access the Xfinity Stream App

When you open the Xfinity Stream app, the For You screen will appear.

On mobile devices, swipe right to reach the main menu.

• Saved:View theFor Youscreen, Completed Recordings, Scheduled Recordings,Favorites, Purchases or Downloads.
  • More information on this can be found below.
• Live TV:TapAll Channelsto see all of your channels with TV listings (see Using the TV Listings below).
  • Or, use the other menus to see only yourFavorite Channelsor theTV Go Channels(those that can be watched when you're not at home).
• Browse:Browse On Demand and Live programs by genre, includingTV,Movies,Sports,Networks,Kids,NewsandLatino.
• Settings (icon at bottom right):Access mobile app settings such as accessibility options (see Using Accessibility Options below) and Parental Controls (see Using Parental Controls below).
  
  

Did You Know?You can also access the main menu by selecting theMenuicon in the top-left corner of the screen.

Note:With the release of iOS 7.0.0, Apple users will see the main navigation menu on the bottom of the app. This menu will always be visible (i.e., no need to swipe).

Menu options include:

• Home.
• Live TV.
  • TapAll Channelsto see all of your channels with TV listings.
    • See Using the TV Listings below.
  • Or, use the other menus to see only yourFavorite Channelsor theTV Go Channels(those that can be watched when you're not at home).
• My Library.
  • This includes the:
    • For Youscreen.
    • Completed Recordings.
    • Scheduled Recordings.
    • Favorites.
    • Purchases or Downloads.
  • More information on this can be found below.
• Browse.
  • Browse On Demand and Live programs by genre, including:
    • TV.
    • Movies.
    • Sports.
    • Networks.
    • Kids.
    • News.
    • Latino.

Use the TV Listings

When you're connected to your in-home Xfinity Internet network, you can stream all the channels in your subscription from your mobile device or Flex streaming TV Box.

If you're not connected to your in-home WiFi network, you can still do the following on your mobile device:

• Browse TV Listings.
• Watch TV Go content (Live TV and On Demand).
• Watch Xfinity On Demand purchases.
• Record and watch completed DVR recordings (Cloud DVR or Choice TV with Xfinity Flex service required).
• Download DVR recordings (Cloud DVR or Choice TV with Xfinity Flex service required) as well as select On Demand content and purchases.
  
  

From the main menu, selectAll Channels.

InAll Channels, you can:

• Select the date to show listings for a specific day and time that you select.
• Swipe right to left on mobile devices (or press the right arrow button on your remote for Flex streaming TV Boxes) to move the time frame forward.
  • Swipe left to right (or press the left arrow button on your remote) to move the time frame back.
• Select a channel on the left to watch that channel live.
• Select a program to see its description and links to watch the channel, record the program or get more information on the program, including upcoming airings.
• Filter byAvailable out of home(TV Go),Favorite channels,High definition(HD),Closed captioning(CC),Secondary audio(SAP) andAudio description.
  

View Program Details and Recordings

Select a program in the TV listings, then selectInfo.Or, search for the program and then select the program name in the search results.

On the program details screen for a TV series, you can:

• See all the episodes that are available On Demand and select one to watch (theEpisodestab).
• SelectRecord Seriesto record all upcoming episodes in the series.
• SelectUpcomingto see a list of future episodes and select one to record.
• TheRelatedrow shows a list of other programs that are similar to the current one.
  
  

On the program details screen for a movie or a single-episode TV show (such as a special event), you can:

• See program details andWatchthe program if it's available On Demand.
• SelectUpcomingto see a list of future airings and select one to record.
• See a list of other programs that are similar to the current one in theRelatedrow.
  

Watch, Record, Manage and Download DVR Recordings

You can manage your DVR and watch or delete completed DVR recordings anytime, anywhere. You can also download recordings from your DVR onto your mobile device to watch them on the go.

Did You Know?After you've downloaded a recording to your mobile device, you'll be able to watch it even if you don't have an internet connection.

COMPLETED RECORDINGS

1. In the main menu, selectRecordingsto view a list of your DVR recordings.
2. On theRecordingsscreen, select the recording you want to watch or download.
   
   
   
3. On the recording details screen:
   • Select Watch to play a recording.
   • Select Record Options to change the recording options or delete the recording.
   • Tap Download to save the recording to your mobile device for offline viewing.
     • Learn more about downloading cloud-based DVR Recordings and Xfinity On Demand content to your device.
   • In the list of recordings, you can also select theiicon at the top of the screen to view more information about saving and scheduling recordings using your Cloud DVR.
     

SCHEDULED RECORDINGS

1. In the main menu, select Scheduled to view a list of your scheduled recordings.
2. On the Scheduled screen, select the recording you want to change or delete.
   
   
   

Want to Know More? See Downloading Cloud-Based DVR Recordings and Xfinity On Demand Content to Your Device.

Watch and Download Xfinity On Demand Content

In addition to watching live TV, you can also can use the Xfinity Stream app to watch On Demand programs when connected to your in-home WiFi network. Select On Demand titles can also be viewed on the go or downloaded on your mobile device so you can watch them offline.

Under Browse in the main menu, select:

• TV to view a list of available TV shows and series.
• Movies to view a list of available movies.
• Sports to view a list of available sports programs.
• Networks to view a list of programs from a network that you select.
• News to view a list of news-related programs and documentaries.
• Kids to view a list of programs appropriate for children.
• Latino to view a list of available movies, TV shows and series.
  
  

Here are examples of the TV and Movies tabs:

In the program list, you can:

• Select Filters (at the top of the screen) to filter the lists to show:
  • Available for Download only.
  • High Definition programs only (HD).
  • Closed Captioning only (CC).
  • Secondary Audio only (SAP).
  • Available Out of Home (TV Go).
  • Any combination of these filters.
    
    
    
• Select an image to see options to watch the program or get more information about it.
  

Watch and Download Xfinity On Demand Purchases

In addition to watching live TV and Xfinity On Demand programs, you can also watch and download your On Demand Purchases (TV shows and movies that you bought and own).

1. Click the Saved tab, and then click Purchases from the drop-down menu.
   
   
   
2. Click the program that you would like to watch or download (mobile devices only).

Use Accessibility Options

The Xfinity Stream app provides the following accessibility options to accommodate a variety of viewers:

• Closed Captioning: See an on-screen text version of the program audio while the program is playing.
• Video Description: Hear program audio that includes descriptions of the key visual elements of the program.
• Secondary Audio Program (SAP): Hear program audio in another language.
  
  

To set up accessibility options, select the Settings icon at the bottom of the main menu. In the Settings window, select Accessibility.

Want to Know More? Learn more about accessibility options in the Xfinity Stream app for Android.

Use Parental Controls

Parental Controls allow you to limit what your child can see when browsing the Xfinity Stream app, as well as restrict the programs they can view.

• Enable Touch ID: Use your fingerprint to verify your identity when changing Parental Controls.
• Safe Browse Settings: Limit the program titles and descriptions that display when browsing programs.
• Movie Ratings: Block movies based on movie ratings.
• TV Ratings: Block TV shows based on TV ratings.
• Networks & Channels: Block programs shown on a selected network or channel.
• Titles: Manage programs you have individually blocked.
  
  

To set up Parental Controls, select the Settings icon at the bottom of the main menu. In the Settings window, select Parental Controls.

Want to Know More? Learn more about setting Parental Controls with the Xfinity Stream app.

​Additional Resources:​

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​Xfinity Stream App Minimum System Requirements​

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​Get Started with the Xfinity Stream App​

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​Accessibility Options in the Xfinity Stream App for Android Devices​

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​Add or Remove a Device that can Download Content with the Xfinity Stream App​

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​Rent or Purchase Content from the Xfinity Stream App​

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