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Friday, August 11th, 2017 11:00 AM


ANSWERED: How to get help with your Xfinity Visa Card rebate

***Created by our Community Experts***


If you are eligible for a rewards card, check the status here:


Use your account number, it will show a time line that tells you how close you are to receiving your rebate.


If for some reason the on-line reward center indicates you are not eligible for a rebate, call 800-526-3268.  


If you still get no joy, post a message in the Customer Service forums and an employee will help you.


Please keep in mind if you are qualified for a Visa gift card, you must:


  • Sign up for a qualifying plan
  • Have all three services installed within 30 days of order date
  • Accept the 24-month agreement
  • Maintain minimum level of services with no outstanding balances for at least 90 days from service installation (No upgrading or downgrading services)
  • Also, account must be in good payment standing   (NO LATE PAYMENTS)


Once these requirements are met, you are fully qualified for the gift card. Your Visa gift card will be processed within sixteen (16) weeks from your completed Triple Play installation. After it’s processed, it can take an additional eight (8) weeks to be mailed. You can expect to receive the card within 20-24 weeks of installation.


[Last update 11/11/15 by nerdburg]





How can I check my promotional item status?

Click on Status Lookup along the top of You can then search by Billing Address and Phone Number or Account Number to view the status* of your item.

*updated weekly.


How will my promotional item be delivered?

Visa® Prepaid Cards will mail first-class to your billing address, where you receive your Comcast bills. 


Who can I contact if the required time has passed since installation and I continue to receive the "No Record Found" status?

Please note that it can take a few weeks after you have ordered services for the website to show an updated status. If it has been longer than 2 weeks since your installation date, please contact 1-800-526-3268.


I believe I accepted my agreement but the status reflects differently, who do I contact?

Please contact 1-800-526-3268.


The status of my promotional item shows shipped however I have not received it, what do I do?

Visa® Prepaid Cards are shipped via USPS standard mail. Please allow 7-10 days for delivery. If you have not received your card after 10 days, please contact 1-800-526-3268. 


My promotional item has been returned, how do I get it shipped out again?

Please call 1-800-526-3268 to arrange another delivery.




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