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Friday, August 11th, 2017 11:00 AM


ANSWERED: How to get help with your Xfinity Visa Card rebate

***Created by our Community Experts***


If you are eligible for a rewards card, check the status here:


Use your account number, it will show a time line that tells you how close you are to receiving your rebate.


If for some reason the on-line reward center indicates you are not eligible for a rebate, call 800-526-3268.  


If you still get no joy, post a message in the Customer Service forums and an employee will help you.


Please keep in mind if you are qualified for a Visa gift card, you must:


  • Sign up for a qualifying plan
  • Have all three services installed within 30 days of order date
  • Accept the 24-month agreement
  • Maintain minimum level of services with no outstanding balances for at least 90 days from service installation (No upgrading or downgrading services)
  • Also, account must be in good payment standing   (NO LATE PAYMENTS)


Once these requirements are met, you are fully qualified for the gift card. Your Visa gift card will be processed within sixteen (16) weeks from your completed Triple Play installation. After it’s processed, it can take an additional eight (8) weeks to be mailed. You can expect to receive the card within 20-24 weeks of installation.


[Last update 11/11/15 by nerdburg]





What is the Xfinity Incentive Tracker?
The Xfinity Incentive Tracker allows you to view your prepaid card status online. For our customers who don't have Internet service, it is also available by phone.

What is the benefit of the Xfinity Incentive Tracker?
The Xfinity Incentive Tracker is another location where you can go to receive updates on your prepaid card status online.

What do I need to access the Xfinity Incentive Tracker?
Please have your account number or address to access your card status.



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