Hello, I can be watching a show and click rewind FORWARD intending to skip commercials and the DVR periodically goes back to the beginning of the show.  Any ideas on what could be causing this?  Dave   

are you trying to get Bally sports back or should i drop you as my provider,thats all i watch!!!!!!!

I understand I need to post a question in order to access the direct email icon, which seems to be necessary to get my secondary email address back.

hello. I Contacted xfinity because they where going to refund me to my bank a charge i never authorized and i see they credited my account instead. And I need my money back to my bank as soon as possible.

I am trying to get a bull statement for an inactive account of mine. Is that something that can be sent to me?

I'm trying to login to my gateway to change some setting around and no matter what I try nothing works. I have edited my network settings again and again but changes won't save for separate bands. How do i connect to 2.4?

I am writing because my service has been suspended and I can't get in touch with any human to discuss that there's an billing error on my account. Every time I try to call or chat it just say you must pay this amount. Is they crazy, I only have Internet, no TV or other service and my bill for one mo

Activated new modem off approved list (Hitron CODA 56) for Next Gen Speed tier a few days ago. Activation said it was successful, but I have had downloads randomly interrupted at times and noticed devices around the house randomly disconnecting & connecting to wifi since activating. Prior modem

I got a email today saying I canceled my internet services but I never canceled them

I am currently trying to cancel my internet service and every time I try to schedule a callback the website says "We're having some trouble scheduling your callback". Every time I click try again, the same thing happens. I just want to cancel my service and would appreciate any help I can get.

I got an email for Xfinity that I have to replace my modem to get the new upload speeds available Xfinity 10G network. However, the MB8611 is supposed to support Docsis 3.1 OFDMA upstream already, so before spending money on a new modem I'm wondering if anyone a MB8611 working with the new faster Do

After getting new router from comcast I am unable to get my Epson workforce 645 to connect to the WiFi.

I am about ready to say good bye to comcast. I have been trying to get the retention dept on the phone. Good Luck.

I recently purchased a new 4K TV to replace a 1080p set that died in one of our bedrooms. This is the first (and so far only 4K set in the house), so I hadn't needed to be concerned about the main box being able to produce a 4k signal up to this time, but now that I do have one 4K set I'd like to be

As Xfinity loves to remind me, I've been a valued Xfinity Customer for over14 years. Well.. I certainly don't feel valued -- I feel mislead, lied to, and am totally fed up with this dishonest company. Earlier this month, I checked my bank account statement to see that my monthly internet fee had inc

I'm moving to a new house and the street number was updated from [Edited: "Personal Information"]. I can see that there is service in the area based on the previous listed address of [Edited: "Personal Information"] but, the new one doesn't pop up on the drop down to start service to. Can you see if

I've got a new apartment, in a triplex. We have Xfinity service in another apartment in the same building, but because Xfinity only has one address listed for the property, when the second tenant got internet the first tenant lost theirs. How do I help change the apartment to list units A, B, and C?

Some connections to my home network are forwarding to an external captive portal site - connectivitycheck - which brings up an xfinity mobile hotspot login page, but this is not a mobile hotspot - it's my home network. How do I stop this from happening? Not every connection gets forwarded to the ext

My last discount on my doubleplay is expiring in about 10 days. I am willing to do a 24 month contract to keep my current plan at a discounted price you offer new customers. I have auto pay and paperless billing. I have been a loyal customer of over 30 years and feel this should mean something, espe

I have been on the phone for 2 hours today trying to speak with a manager regarding adjusting the pricing for my Xfinity services. I have been trying since January 2024 to adjust the pricing without going through the inconvenience of changing my current services or cancelling completely to re-enroll