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user_eayl5b
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Wednesday, May 8th, 2024 6:38 AM

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Suspend Service

I am writing because my service has been suspended and I can't get in touch with any human to discuss that there's an billing error on my account. Every time I try to call or chat it just say you must pay this amount. Is they crazy, I only have Internet, no TV or other service and my bill for one month shouldn't be over $293.00. Ridiculous. How do I cancel?

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Updated 

1 year ago

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user_eayl5b

2 Messages

1 year ago

How can I speak to someone in billing to setup what I owe?

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XfinityRaul

Official Employee

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1.9K Messages

Hello, @user_eayl5b. Thank you for bringing your billing concerns to our attention via Forums. I'd be more than happy to review your account to see what options we have to get your services reactivated. In order to get started, can you please send me a private message to Xfinity Support by clicking the chat icon in the top right?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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1 year ago

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