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juvicg
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11 Messages

Wednesday, November 22nd, 2023 2:52 PM

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Activated New Modem But Getting Random Disconnects & WiFi Dropping

Activated new modem off approved list (Hitron CODA 56) for Next Gen Speed tier a few days ago. Activation said it was successful, but I have had downloads randomly interrupted at times and noticed devices around the house randomly disconnecting & connecting to wifi since activating. Prior modem (Arris T25) was working great and these issues were not happening. Have tried rebooting modem and router multiple times to no avail. Upload speeds are improved over the prior modem, but download speeds are all over the place depending on the device I check. Any ideas?       

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Updated 

6 months ago

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XfinityJoe

Official Employee

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529 Messages

1 year ago

@juvicg We would be happy to look into your connection concern. Please send us a DM with your full name and address to Xfinity Support. 

To send a direct message:


Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window

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EG

Expert

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106.9K Messages

1 year ago

@juvicg @XfinityJoe 

Please circle back here and post any possible solutions for the issue here in these open forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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cordeiro

Visitor

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2 Messages

11 months ago

I am having this same issue with my newly activated Hitron CODA56. Was there a fix for this issue

2

XfinityKei

Official Employee

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1.1K Messages

Hello @cordeiro, I am happy to help you with your connection issues. Can you tell me about any troubleshooting steps you have tried. Do you have anything like a router, splitter, amplifier etc. connected to your new modem as well? Have you reset all devices? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

11 months ago

0

cordeiro

Visitor

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2 Messages

My issues have been corrected. We had power issues for a few days in my town because of storms and I had just replaced my modem prior to the storms. Is has been working great since. Thanks

9 months ago

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user_j2mel8

1 Message

11 months ago

I am experiencing the same service disruptions. I upgraded to the Gigabit X2 plan which is their Next Gen Tier. My Arris S33 modem is currently not certified for their Next Gen plans. I replaced my modem with the Hitron CODA56. I am somewhat getting the expected speeds (mainly upstream performing well). The modem will randomly drop my internet without fail around (5pm/6pm) almost daily.

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XfinityMarcos

Official Employee

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1.8K Messages

Hello @user_j2mel8, that's certainly not ideal for any time of year, but especially for the holidays when people are getting together. These days we all connect to networks, so I'm sorry you're going through these connection issues. I'd love a chance to help you on this, but I also want to start off on the same page as you. Have you gone through any troubleshooting steps, that way we can try to avoid any repeated actions? Are you noticing this intermittent issue across all of your devices or just one in particular? Are you seeing this issue on hardwired, wireless, or both connection types? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

11 months ago

0

user_v7sn7y

2 Messages

10 months ago

I experienced the same issue.  I returned the modem and went on the hunt for the Netgear CM3000.  Unable to find it anywhere.  Heard many stories about it from Netgear and Xfinity.  No one seems to know where to procure such a device.

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EG

Expert

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106.9K Messages

10 months ago

It hasn't been released yet. Rumor has it as the first quarter of 2024.

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user_hgf648

2 Messages

10 months ago

I am having the exact same issue. The modem keeps dropping it's internet connection. Just briefly enough to disconnect devices and games. Install modem 3 days ago and all was fine the first night. disconnects started the next day. Has anyone found an answer. They want to send out a tech but the issue seems to be with the modem/main connection.

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XfinityEva

Official Employee

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1.3K Messages

Hey @user_hgf648 are you still experiencing the connectivity issues at this time? If so, can you include any troubleshooting steps taken? 

 

You can also check any email notifications, to make sure work for the updated speed has been completed in the area. Ongoing updates may also be contributing to your concern.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

10 months ago

0

user_9c0aa0

Visitor

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2 Messages

Just purchased Hitron CODA56. Easy install, rebooted it several times in first hour to make it was fully set up. Got great speeds, my upload went from in the 40s to will above 200. Work from home and it was noticeable. After 3 days of great performance today it dropped service twice. Caused my Eero to go offline. Had to reboot it both times. Just did it again, this time I unplugged it to reboot and will see what happens. 

Seems some folks think this is Comcast/Xfinity issue and guess it could be if there is compatibility issues but its on their latest approved modem list. Was going to try and reach Hitron's customer service tomorrow. Really hope it can get fixed as love the speeds.

9 months ago

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XfinityJanelle

Official Employee

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1.2K Messages

@user_9c0aa0 Thank you for reaching out on the Xfinity Community Forums. We are happy to hear you have seen the increase in upload speed with your Hitron CODA56. If you need any assitance after speaking with Hitron please let us know. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

9 months ago

0

EG

Expert

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106.9K Messages

@user_9c0aa0​ 

For curiosity. Can the user interface pages be accessed ? Try going here: http://192.168.100.1 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

9 months ago

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user_09895r

1 Message

Same problem with CODA modem. Replaced my SB8200 today with CODA to use the new upstream bandwidth changes but the modem disconnects intermittently. Did anyone find any solution so far?

(edited)

6 months ago

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