New Poster
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2 Messages
Existing customer double play deal
My last discount on my doubleplay is expiring in about 10 days. I am willing to do a 24 month contract to keep my current plan at a discounted price you offer new customers. I have auto pay and paperless billing. I have been a loyal customer of over 30 years and feel this should mean something, especially since there are more options now for TV and Internet than ever before. Show you care about that loyalty.
XfinityAldrik
Official Employee
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1.7K Messages
7 months ago
Thank you for reaching out to us @mlp4fsu! We are truly thankful for your loyalty over the years. One benefit new customers do not receive is Xfinity Rewards, which provides complimentary gifts to customers. The longer your tenure the better those rewards, as an additional thank you to long term customers.
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at our available promotions. To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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user_ax4ysb
1 Message
4 months ago
Pretty sad Xfinity… I’ve called numerous times and have had the same conversation with no help reducing my ridiculous bill. I guess I need to post online to actually get your attention.
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