1 Message
Can't find house's updated street number
I'm moving to a new house and the street number was updated from [Edited: "Personal Information"]. I can see that there is service in the area based on the previous listed address of [Edited: "Personal Information"] but, the new one doesn't pop up on the drop down to start service to. Can you see if the new listed address can be added to the system?
And just to be clear, both these addresses are for the same house, [Edited: "Personal Information"].
thanks
Old Address: [Edited: "Personal Information"]
New Address: [Edited: "Personal Information"]
Again
Expert
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31.9K Messages
2 years ago
Moved to Customer Service as this is not Accessibility/disability related.
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XfinityRay
Official Employee
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3K Messages
2 years ago
Greetings, @user_3qinev! You are at the right place for assistance. We would be happy to help with your address. Was your home assigned the new address by USPS? If you are not finding that address when you search our website we will need to enter a Serviceability ticket to see if we can add it. Once that is done, we would be able to transfer service or set up a new account there.
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