I cant schedule a callback to cancel my service.

I am currently trying to cancel my internet service and every time I try to schedule a callback the website says "We're having some trouble scheduling your callback". Every time I click try again, the same thing happens. I just want to cancel my service and would appreciate any help I can get.

Responses

XfinityAlyssaA

Official Employee

•

1.8K Messages

1 year ago

Good evening @Ricardo_z3nsot, we're sorry to hear that you are experiencing issues with our website, rest assured you've reached the right team to help. To get started with your cancellation request, can you please send us a Direct Message with your first and last name along with the service address on the account? To send a "Direct Message" ("Private") message: Click "Sign In" if necessary

Click the "Direct Message chat" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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R

Ricardo_z3nsot

2 Messages

Hi @XfinityAlyssaA . I followed your instructions and sent messages. After 25 mins, nobody has replied to my messages. (see attached Pic):

1 year ago

0

Customer Service

Ricardo_z3nsot

I cant schedule a callback to cancel my service.

XfinityAlyssaA

Ricardo_z3nsot

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