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user_g188to
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Friday, February 2nd, 2024 11:55 PM

Closed

Bill Statment for Inactive Account

I am trying to get a bull statement for an inactive account of mine. Is that something that can be sent to me?

Question

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Updated 

1 year ago

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XfinityRyanE

Official Employee

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1.1K Messages

1 year ago

Hello @user_g188to, thanks for reaching out for help with your account and billing. Our team will be glad to take a look and see what options are available for getting you a statment for your closed account. To get started, please use the chat icon in the upper right to enter Direct Messaging. Once there, type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list to send us a message with your full name and address.

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user_gaftgj

1 Message

1 year ago

I'm working why my account is inactive. I never knew I had account with you. I never got any equipment or anything but a bill

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XfinityEmilyB

Official Employee

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2K Messages

@user_gaftgj Welcome to our community forum and thank you for bringing this to our attention so we can investigate this further. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help.

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1 year ago

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