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Anti virus

Are their any plans for xfinity to offer anti virus again for is customer's in the near future?   Thanks Jim

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Customer Service

2.7K

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Virus protection

Does Xfinity offer Norton or MacFee virus protection free?

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Customer Service

7.4K

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Hi there, @user_657nhs! Have you run any anti-virus/anti-malware applications on your device? Clearing cache and cookies would be a helpful option as well. 

XfinityFrank

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2 months ago

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Customer Reward Program.... scam?

I have received the same popup 3 days in a row now on both my work and home laptops. I've tried blocking it, but I still receive it.  Seems fishy to me. [Edited: "Phishing email/Image"]

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user_5zmcw0, Thank you for reaching out to Xfinity Support. This is a great article to help keep your computer safe from viruses and malware: https://www.xfinity.com/support/articles/computer-virus-protection   

XfinityAngie

 replied 

1 month ago

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Customer Reward Program.... scam?

I have received the same popup 3 days in a row now on both my work and home laptops. I've tried blocking it, but I still receive it.  Seems fishy to me. [Edited: "Phishing email/Image"]

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@OffTandem Thanks for letting us know you're having an issue with your printers' connection to the internet. Is it the only device having an issue? Which devices did you factory reset and power cycle? Both the printer, your modem and any routers, amp

XfinityKei

 commented 

1 year ago

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Epson printer suddenly not connecting to home network

Same EXACT issues as in this post: https://forums.xfinity.com/conversations/your-home-network/epson-printer-not-connecting-to-internet-mac-filtering-i-have-no-idea/640777f141879c3c4d1ba5e8 I have done everything suggested and nothing has helped. I have disabled Wi-Fi and set it up again. The connec

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@mmcmenamin Good morning! Thank you so for letting us know that you have been able to resolve this by looking into your anti-virus software. I am glad to hear this issue went away and is no longer happening 😊. If you need anything at all in the fut

CCDevin

 replied 

3 years ago

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Outlook 2019 encryption error when connecting

“We couldn’t connect to the incoming (IMAP) server using the specified encryption method”. I used SSL and ports 993 and 465. I use Outlook 2019 and it was working then stopped. I deleted the account and added new, and I get this error. Any ideas?

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Thanks for reaching out @tvman111. Sounds like you're stuck between a rock and a hard place. generally speaking as far as internet security goes, anti-virus and anti-malware software is device specific. The only thing we could advise on the Comcast s

XfinityAntoine

 commented 

3 years ago

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Dish TV and Xfinity XFi

Folks, I've got Dish TV for my TV service and using Xfinity XFi 1.2gig for my internet. With the Advanced Security, I'm constantly getting messages of IP Reputation attacks on my Dish Hopper 3.  I've contacted Dish about this and they couldn't care less about it nor do they know what this is.&

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Hello @user525 If you're using Chrome, Firefox, or Edge, those browsers have built-in protective settings to automatically erase your login information. Most web browsers and apps do this to protect your identity and prevent data breaches from iruses

XfinityKei

 replied 

2 years ago

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Not staying logged into my Xfinity Email account

I've been trying to figure out the past few days, now, why I've been redirected to xfinity.com/overview from Comcast.net. and why my login is not holding even when I selected the option to stay logged into my account? I've tried manually typing in "my.xfinity.com" to get to my own homepage instead o

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Closed

Scan Email For Virus or Malware While Still On Comcast Server

I have searched thru the findings you search option provides but could not find any that answer my question. Basically, is there a way of scanning a potentially harmful email and/or email attachment while the email is still within the Comcast email system? For instance, if I download it to my PC

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Email

978

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You will probably find that the problem is caused by an application that is running in the background. Anti-virus programs are a likely suspect.

MikeB39A

 commented 

3 days ago

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Overnight update locks up the box.

Each night, the primary box updates and restarts. Reboot appears in the window and stays there.  I have to power it off once or twice every morning to get it functioning and the process repeats every night.

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Missed something? Maybe.  Looks like the bot ate a post for @NoGoodNamesLeft4Me , so I apologize if it was suggested, but for the Ethernet connected PC:  Are you using an anti-virus VPN or other type of anti-virus WebShield/Proxy? 

flatlander3

 commented 

2 years ago

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Ethernet much slower than the wifi

We have been dealing with this problem for a while. We are on the 1000mbps plan and we are getting 400mbps on wifi and only 90mbps on ethernet. The pc that is hooked up to the router we have taken to the shop recently and everything worked fine and connected to the ethernet just fine. We have also r

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Accepted Solution

Official Solution

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Xfinity Stream not working on any device

I have Roku, a Windows 11 pc, an iPhone 13, an iPad 9th generation. I was watching xfinity stream on the Roku and it just stopped, giving the error of TVAPP-00224.  I tried on all my other devices and they are showing the error of TVAPP-00100.  I have tried removing the app, restarting bo

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Xfinity Stream Website

741

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Hello @user_15uchn !  @Antis mentioned things are looking to be back to normal. Are you also seeing the same?

XfinityFrank

 replied 

9 months ago

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Fixed - Is NHK World Japan gone from Denver channel 1152?

Update: All fixed now. I contacted pbs12.org and here's what they had to say. I also confirmed that NHK World Japan is back on 1152 for me. Hello,Thank you for contacting PBS12! There was a routing error which caused the problem and has since been fixed.  We apologize for the delay/inconvenien

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@user_730bfv​ If you look at the detail on the cert, what are the valid to, and valid until dates?  Where do errors like that come from?  Outdated CA authorities, or incorrect computer times usually.   Can happen with "web shield

flatlander3

 replied 

10 months ago

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Connection to remote VPN keeps dropping

Hello. I'm new to the forum, but not to Xfinity. I've been a work from home customer for a little over four years now and have had the same problem for the past four years:  I cannot maintain a connection to my employer's VPN and server.  It should be noted that i have been able to mainta

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Thank you for all those details, @user_521d8c. I understand the the importance of being able to send/receive emails in real time. The error you are showing suggest to: Check Your Internet Connection. Switch Off Anti-virus Software. Switch Off

CCBrandon1

 replied 

3 years ago

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Cannot send email... (0x800CCC0F) Connection to server interrupted - or - (0x800CCC67) ESMTP server temporarily not available message

I am a former xfinity subscriber that kept my comcast.net email address. I access my email through Microsoft Outlook 365 on Windows 10 via a POP3 connection.  My wife who has an identical laptop configuration is experiencing these same problems on her machine.  About 3 months ago out of t

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@XfinityMartyR​ Imma go w/people are getting this issue, to include me now, and YOU as THE XFINITY REP need to jump on this issue ASAP not outsource it to the CUSTOMERS.... Escalate the valid issue of folks getting anti virus warnings to the appropri

user_dec64m

 replied 

2 months ago

 to the conversation: 

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malware has been flagged on xfinity.com

For the last 2 weeks, my Avast one software - which is registered- has been flagging a lionfish malware fault on xfinity.com / auth. It could be a valid script that is fooling the software, though. In addition I have been getting numerous page unavailable messages on that same page.  Cache cl

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@Rinsing​ How you test that is important too.  Also if the service is actually running on the port when you test it too.  That's why I suggest using nmap when offsite or connected to a cell network.  If you are using a web shield anti

flatlander3

 replied 

10 months ago

 to the conversation: 

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Port 443 blocked

How can I tell if comcast is blocking this port 443

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U

Accepted Solution

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Any new promos?

My two year promotional period recently ended and I noticed my bill went up quite a bit. I was wondering if there any current offers for existing customers that would help to lower these costs? Any help would be greatly appreciated!

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Billing

66

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@user_s7dn0j Any device that you have on your home network is protected from WiFi snooping. You also need other layers of security such as anti-virus programs, firewalls, etc.

EG

 commented 

11 months ago

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Security key for my internet

Where would I find the security key information

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Closed

if you are getting Access Denied Trying to open Xfinity Sites

It was driving me nuts. I couldn't login to email or any Xfinity sites. I was also getting it on my charge card website. It would come and go. It turned out to be my VPN on my Norton Anti Virus protection. I turn it off and everything was fine. I turn the VPN on and it locks down several sites. If y

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Your Home Network

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