New Poster
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5 Messages
Overnight update locks up the box.
Each night, the primary box updates and restarts. Reboot appears in the window and stays there. I have to power it off once or twice every morning to get it functioning and the process repeats every night.
MikeB39A
Problem Solver
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577 Messages
3 days ago
You will probably find that the problem is caused by an application that is running in the background. Anti-virus programs are a likely suspect.
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EG
Expert
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106.7K Messages
2 days ago
@stdagos
I can't see how a LAN-connected computer could be the cause... The updates come through the WAN / RF connection to the Comcast coax system. Try getting the box swapped out for another. Good luck !
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XfinityEmilyB
Official Employee
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1.7K Messages
1 day ago
@stdagos Thank you for posting on our community forum so we can get you a box that doesn't require a restart every morning. I know that would frustrate me so I apologize for the inconvenience. Would you prefer to have a box shipped to you with a one-time convenience charge of $15 or would you prefer to grab one free of charge from your local Xfinity service center? You can also use that link to schedule an appointment to save time waiting in line.
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