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Mike_AG
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112 Messages

Saturday, August 24th, 2024 1:20 AM

malware has been flagged on xfinity.com

For the last 2 weeks, my Avast one software - which is registered- has been flagging a lionfish malware fault on xfinity.com / auth.  It could be a valid script that is fooling the software, though.

In addition I have been getting numerous page unavailable messages on that same page.  Cache clearing is not effective in resolving this. I am on a Win11 Home machine using the latest version of Chrome

Thank you

Mike

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22 days ago

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BruceW

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25.9K Messages

27 days ago

I got a similar (same?) report from AVG AV 2 days ago while logging in to www.xfinity.com:

Threat blocked
We've safely aborted connection on lionfish-app-u7ksx.ondigitalocean.app
because it was infected with Other:Malware-gen [Trj]. Aug 22, 2024 11:15PM

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

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Mike_AG

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112 Messages

This is exactly the same warning I get. Thanks for confirming

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26 days ago

Mike_AG

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25 days ago

Typical - no answer whatsoever.  You call this customer service?  Baloney!

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XfinityMartyR

Official Employee

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1.3K Messages

25 days ago

 

Mike_AG Thanks for reaching out, and bringing this to our attention! Have you reached out to our Customer Security Assurance (CSA) Team about this threat? 

 

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Mike_AG

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112 Messages

No it has not been answered as yet.

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25 days ago

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Mike_AG

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I didn't even know there was such a team.  Seems like this is as good a time as any to bring the existance of this team forward.

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25 days ago

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Mike_AG

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112 Messages

I just tried that link and it got a 404.  Bad link I suspect

Mike

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25 days ago

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Again

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30.9K Messages

@Mike_AG​ 

I just tried that link and it got a 404.  Bad link I suspect

Mike

I just tried it and it went straight to the site.

https://internetsecurity.xfinity.com/help/report-abuse

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25 days ago

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Mike_AG

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@Again​ This is not really a case of abuse. I suspect a malformed script that is acting like Malware, hence the warning from Avast.  There is nowhere in the community to report this. 

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25 days ago

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