Customer Reward Program.... scam?

How about directing us to a solution?

Thanks 

My colleague Eva provided a solution my friend. Our Customer Security Assurance is our group that addresses phishing spam. I know for starters that they are going to advise to clear all the cache and cookies from the web browser history. 

That solution does not work Thomas it keeps happening on Chrome & Edge on windows PC's.

YOU need to address this with your management!!  This is NOT a user problem it is happening to MANY of YOUR customers.

@user_lozev3​ Yes, need a solution!

Yes happening to me and my husband both. Very annoying as it reappears repeatedly in the space of 10 minutes and the only way to continue working in email is to close Xfinity and reopen it. Xfinity/Comcast you need to make this stop.

@BruceW​  The URL it's using for me on a Mac using Sonic is luckystreakzone . life.

Lame.

I have the same issue with ESPN.com.

Thanks for reaching out to us, user_0u0q1n! Have you tried running any type of anti-malware or antivirus software to see if it picks up on anything that could be causing this pop-up to happen?

I am experiencing the same pesky pop-u and only while on ESPN.com.  XFininty needs to address and eliminate this malware.

Hi there, @user_657nhs! Have you run any anti-virus/anti-malware applications on your device? Clearing cache and cookies would be a helpful option as well. 

@user_0u0q1n​ Yes, me too, on ESPN. It claims to be from Xfinity Customer Reward Program and all I have to do to claim a reward is answer 9 questions.

Happening on my ESPN visits as well.  How do we stop this from occurring?

@user_62192j​ I get the same thing when I go to wjhl our local news station. I never go to ESPN

Agreed. Same. Forcing its way in on ESPN Site

They are an embarrassment top to bottom.......

How long have we waited for modern upload speeds on Gig Service.

This issue is just icing on the cake.  They are trying to say all of our PC's are infected ROFL!

Hello user_31b7qd. Can you tell me a little more about the issue you are having with ESPN?

Same problem that everyone else is describing.  When i go on ESPN and a few other sites, I get an unwanted pop-up that consumes the whole page and requires me to click a bunch of links to get some sort of Xfinity customer service reward.  It appears to be a scam but makes navigating on the web almost impossible.

@user_31b7qd​ Don't click on the Scam Add, just close the window.

https://luckybeing.me/bonus/com-us-5490/lp1-new.php?c=4fzgnlv2z9oz4&k=3d40e96d6ad6611befbfdbcf108a7661&country_code=US&carrier=-&country_name=United%20States&region=Massachusetts&city=Sherborn&isp=Comcast%20Cable%20Communications,%20LLC&lang=en&os=Windows%2010&osv=&browser=Chrome&browserv=128&brand=Desktop&model=Desktop&marketing_name=Desktop&tablet=4&rheight=768&rwidth=768&e=5

happening on ESPN Site as well.  Wondering how to stop this

Ha well said, same issue here this is maddening

I am running Mac, using Google Chrome and totally uninstalled Chrome (includeing "Delete your profile information" as described by Google) and the problem came right back.  Maddening!

I am running on MacBook... using Safari.. ESPN site visits, movement through it -full page take over and scam-like presence here.  How do we get this to stop? @Xfinity - any answers here?

Hey there, user_9500dd! Thank you so much for reaching out to us here on the Xfinity Forums! I appreciate you sharing all the details with us regarding the pop-up that is happening. We do recommend reaching out to our Customer Security Assurance Team to report the phishing/scam. You can find their information here. Please let us know if you have any other questions/concerns. 

This is happening to me constantly for the last few days. Someone needs to address the issue

I have been receiving the same spam pop-up.  It will go away when I hit the back button, but appears minutes later!  I have Norton 360 Protection, but for some reason it is not blocking it!