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mmcmenamin
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25 Messages

Thursday, March 24th, 2022 12:46 AM

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Outlook 2019 encryption error when connecting

“We couldn’t connect to the incoming (IMAP) server using the specified encryption method”. I used SSL and ports 993 and 465. I use Outlook 2019 and it was working then stopped. I deleted the account and added new, and I get this error. Any ideas?

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2 years ago

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Expert

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30.9K Messages

3 years ago

@mmcmenamin 

See if this post solves the problem for you.

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mmcmenamin

Contributor

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25 Messages

@Again​ 3rd party access is checked.

3 years ago

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CCMike1

Official Employee

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933 Messages

@mmcmenamin I would like to look into this closer. Can you direct message me your address and name?

To send a Direct Message, please click on the chat icon on the top right of this page, next to the bell. Make sure to send the message to our singular handle "Xfinity Support" and we will get back to you ASAP.

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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3 years ago

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mmcmenamin

Contributor

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25 Messages

The problem I had turned out to be with my virus software. I ran the repair option in the Avast software and the problem went away.

3 years ago

CCDevin

Problem Solver

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735 Messages

@mmcmenamin

Good morning!

Thank you so for letting us know that you have been able to resolve this by looking into your anti-virus software. I am glad to hear this issue went away and is no longer happening 😊. If you need anything at all in the future, please create a new post with as many details as possible and we will be glad to help! I hope you have an amazing weekend!

I no longer work for Comcast. 

3 years ago

0

user_737e00

Visitor

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2 Messages

3 years ago

I am having this problem also. Has there been a solution? I was told to go to Microsoft. very hard to talk to real person

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RALIR

Visitor

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4 Messages

2 years ago

I started having this problem about 3 weeks ago (End of July 2022). I have wasted about 30-40 hours and still have not resolved it. Has anybody successfully solved it. Thank you.

Regards,

RaliR

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Again

Expert

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30.9K Messages

@RALIR​ 

You really should start your own post describing the problem and whether you're using a third party client or using the website interface.

Closing this 4 month old thread to further replies.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

2 years ago

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