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Volume and turn off gf button doesn’t work with controller
Volume button doesn’t work with remote control . I took remote back and got a new one and still won’t turn tv off nor volume won’t work
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X1
Our What to Do If Your Xfinity Remote Breaks support page would provide you with information on how to order a replacement remote online using our Xfinity Assistant. If you are experiencing issues or unable to place an order for a remote, we can ship
New remote.
Hello -- I'd like to order another new XR2 remote control, but I forget how to go about it.
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@Ajt_2735 Thanks for your comment. I'm sorry to hear about the remote and App. I understand how frustrating this can be. Did you get to order a new remote already?
Xfinity Remote App no longer supported??
My Xfinity Remote App on my iPhone recently stopped working and after 8 or 10 calls to support with no progress, the tech today told me that the App is no longer supported. It is still available for download. Can anyone verify if this is true?
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I had that with a Pace PXD01ANI -- tech came out and replaced the box and a new remote (old remote would not work with new device)
Blue screen with “There is no software to execute”
I have a blue screen that says “There is no software to execute” Light on box blinks all night
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Hey @user_l7x8ax, Thank you for visiting our official Xfinity Community Forums support page. I am glad to see that @m55d was able to find out that some of the other manufacturer codes are working for the other brand of televisions. If you need any
Pairing Xfinity XR-15 Voice Remote with TCL Roku TV
We have a new TCL Roku TV which is a second TV for our home. Prior to purchase we contacted Xfinity and explained that we wanted to run a second TV on our service. Xfinity sent a new box and remote. The TV and TCL remote are working fine, and the box must be working since the TV connects to our Wifi
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@Soccerdog04 wrote: I agree that it should work since the remote had been previously used with the same DiP-D, only a different TV. Problem is it doesn't. I'm able to turn the TV on and adjust volume only with the XR15. when you press the xfinity b
Remote Control Issues
I installed a Samsung NU70000 yesterday upstairs. There is another Samsung on the first floor. Tried pairing the xfinity remote to the child box upstairs but found that the pairing info shows up on the downstairs TV. When I try to pull up the guide, it pulls up the guide on the downstairs TV. I seem
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If you have a phone/tablet, there is an Xfinity TV Remote app. It's mainly limited to changing channels and starting recordings. It's not a true remote control.
Lost Remote
So help me out here. I just contacted Comcast because I've misplaced my remote. I asked tech support if there's a way to operate the Comcast streaming box without the remote. My new friend in the Phillipines said, "First, let me order and ship you a new remote." Great. After that process ended, she
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user_2ys3q7 Thank you for reaching out via our Xfinity Forum. To program your Xfinity Remote to control both a TV and a Soundbar, please review and follow these steps: Program your voice remote to control your TV or audio device Press and hold
XR-15 to control both TV and Vizio Sound bar
Recently upgraded my cable box and remote to a XR-15-UQ remote. Prior to the upgrade I could control both my TCL-Roku TV power and the sound volume on the Vizio sound bar (connected via optical audio). I'm not concerned about being able to turn the soundbar power on and off. I don't mind it staying
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I'm sorry to hear that you are experiencing issues with your New York Yankees channel @user_6h6qjl. I see that you stated it locks in place and you can't get past it but you can watch them on other channels. Do you experience any error codes or messa
Trouble with channel 3019
3019 is the New York Yankees channel and I’m not always able to see a show or game straight through because it just locks in a place and I can’t get past it. I can watch them on the opposing teams channel. It’s every other channel works except 3019. What’s going down with that particular channel? I’
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Good evening @User_JohnIn, and thank you for reaching out to our Communities team. We're sorry to hear about your corrupt recordings. Can you tell us a bit more about what is happening during your recordings? For example, is the screen fuzzy or cutti
Corrupt DVR recording Streaming App
Once again, the 4th corrupt recording of an NFl playoff game these last 2 weeks. GARBAGE App. Garbage! XFINITY knows their Streaming App is so bad, they don't have a seperate choice for it. Streaming on Roku stick with smart TV via WIFI.
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Good afternoon @user_zc2l40, and thank you for reaching out on our Community Forums. We are sorry to hear that you are experiencing a black screen when trying to stream on your Samsung TV. May I ask if you have tried uninstalling and reinstalling the
Black screen on Samsung tv when trying to connect to Xfinity stream
Black screen on Samsung tv when trying to connect to Xfinity stream Help please.
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Hey @user_s122q4 , Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to assist in troubleshooting the Xfinity Video services. When attempting to activate the video set-top box, are you receiving an
New cable box not connecting
Got a new WiFi tower and cable box. WiFi is connected but cable box will not connect
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Charly1823 I can definitely understand how the app could make changing channels easier when you have arthritis! Xfinity does offer voice remote options that can make changing the channel as easy pressing one button and saying the name of the channel
Xfinity TV Remote App going away
I just received an email from Xfinity stating that the Xfinity TV Remote App is going away as of 2/11/2025. This is unacceptable. I rely on this app not only to control my TV remotely for my aging mother who cannot change the channels but also to set recordings for TV shows remotely. Why would Xfini
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Agree! Today is March 17th, I used voice remote for "MLB Extra Innings" and message said I had to go online to upgrade my TV, it's not available online either..Xfinity, stop saying we can use voice remote to order when it's not available yet. Give us
MLB 2024 Extra Innings package
Hello Xfinity-Now that pitchers and catchers have reported to training camps do you have any information to share regarding the 2024 Extra Innings package? Early Bird Price Includes MLB.TV Date customers can sign up Channel line-up Thanks in advance!
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Hi there, No, we don't see error codes - it's just that everything is so sluggish on that TV all the time. It's not periodic, it's all the time just navigating menus and pulling up content is slow always on that TV, compared to the other one which
Main TV box has been slow for ages; smaller satellite box super fast
Hello, As described in the title, our main box is terribly slow all around (normal use , streaming services, on demand). We've replaced it a few times in the last year but it's never even close to as fast as the little box in the other room. I'd like a technician to come and test the signal to that
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@user_ex0w13 Can you tell us more about your email issue. How are you accessing your emails? Does this issue happen when you're using the Xfinity site? What mail client are you seeing this error with? I have a link with some error codes that we typi
Error message "Virtual/All" mail folder
When trying to search my comcast email, I get the following error message: "Mail folder "Virtual/All" could not be found on mail server imap-west.ge.xfinity.com." This pops up when I am trying to type anything in the email search bar.
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Good evening @user_gi3uux, and thank you for reaching out on our Community Forums, we appreciate it. We're happy to help with any StreamSaver issues you are experiencing. Can you tell us a bit more about the problems you are running into? For example
Is there an “Owners Manual” for StreamSaver? I just signed up for this $30 a month option, and it doesn’t seem too intuitive??!
Where can I find instructions on how to operate Streaming? Your interface is not intuitive (in my opinion it is cumbersome!) A Users Manual would be helpful!
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I use the Xfinity Remote app all the time and it works great. The web remote does not offer the same features. please bring the app back.
Ralphgag
commented
1 year ago
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Xfinity TV Remote App going away
I just received an email from Xfinity stating that the Xfinity TV Remote App is going away as of 2/11/2025. This is unacceptable. I rely on this app not only to control my TV remotely for my aging mother who cannot change the channels but also to set recordings for TV shows remotely. Why would Xfini
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