Main TV box has been slow for ages; smaller satellite box super fast

Hello,

As described in the title, our main box is terribly slow all around (normal use , streaming services, on demand). We've replaced it a few times in the last year but it's never even close to as fast as the little box in the other room.

I'd like a technician to come and test the signal to that main box and troubleshoot the issue once and for all.

Any other advice also appreciated.

Thanks.

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XfinityDilary

Official Employee

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3.2K Messages

32 minutes ago

Thank you for posting on our community forums, cada0310. I’m sincerely sorry to hear about the connectivity issues you’ve been experiencing with your TV box. This is not the service we aim to provide, and we'd like to help troubleshoot. Did you already try rebooting the TV box manually or through the Xfinity App? Did you check the coaxial connection on both ends (wall plate and TV box) to make sure the connection is tight and there's no damage to it?

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cada0310

Main TV box has been slow for ages; smaller satellite box super fast

XfinityDilary

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